Honda Queensway

I’ve come here frequently for general maintenance (oil change, any maintenance minder) due to it being close to my workplace. However I’ve had exceptionally terrible customer experience. First- while I change, any maintenance minder) due to it being close to my workplace. However I’ve had exceptionally terrible customer experience. First- while I had the usual oil change, they tried to upsell a whole brake change (brake pads, calipers, and rotors) for my then 3-yr old Accord for $1600. Apparently they will use a ceramic pad that’s more premium than the stock part. Upon research, stock is ceramic and costs way less than what was quoted (considering labour, etc). I of course turned it down. I ended up changing my pads a year and a half after at another dealership! Second - While having my usual maintenance routine, Brandon Vincent urged me to have my outer tie rod replaced as soon as possible as it’s not road-worthy anymore. He even had me sign a waiver -to scare me? - before he released my car. I have a maxxed out 8yrs/200,000kms of Comprehensive warranty with Honda and tie rods are covered. The guy says, “Oh bring it to the dealer (Maple Honda) you bought your car from.” Garbage. Take your business elsewhere. Edit: I found my receipt and here’s the “waiver” he said I’ll need to sign. More

large turnover in service advisors. you know the make and model from your service records. you know the make and model from your service records. More

good experience, service performed in a timely manner, this is the only place we serve the car. this is the only place we serve the car. More

I was very happy with the service at Honda. Bernard was very patient and very good at explaining my problem. Bernard was very patient and very good at explaining my problem. More

Awesome service centre. They keep you up to date as to what is happening. Offer shuttle service in the area if the vehicle will take awhile. They keep you up to date as to what is happening. Offer shuttle service in the area if the vehicle will take awhile. More

The person who served me was a perfect man, helpful, communicative, and served me with excellent service. I am very happy. Thank you. communicative, and served me with excellent service. I am very happy. Thank you. More

Excellent communication and explanation of what work was required. Work completed quickly. Overall very happy and will use again required. Work completed quickly. Overall very happy and will use again More

I live in another city and visit only this dealership. From the Service department to the sales department everyone there is great. From the Service department to the sales department everyone there is great. More

The staff are Very accommodating and helpful. Specially Kent and terran they are very nice. Highly recommended . Specially Kent and terran they are very nice. Highly recommended . More

Sales associate Mr Ding was very detailed and explained the function of the vehicle in detail. the function of the vehicle in detail. More