Honda Queensway

Misleading tactics to get your business I was quoted $200 for a regular maintenance check and charged $800.00. All they did was replace the front brakes pad, machined the rotors, replaced t I was quoted $200 for a regular maintenance check and charged $800.00. All they did was replace the front brakes pad, machined the rotors, replaced the fluid for the brakes and clutch and an oil change. On a phone call, the first thing that threw me off was a $ 70.00 charge for replacing the cabin filter, which incidentally was done 8 months ago, a $30.00 part that takes 45 seconds to be replaced! I was also told that the fluids were going to be topped up and that was part of the regular maintenance fee. However, because the car is 4 years old the fluids needed to be replaced. They were perfectly aware of the age of my car when I dropped the key for service and I should have been made aware then that my car needed to have the clutch and brake fluids replaced. They did not. I feel I was robbed. I paid almost $ 800.00 for a front brake job and an oil change. Their tactics to get business are unethical. After over 20 years of using Honda Lakeshore for buying and servicing my cars, I have to say that they lost my trust and my business. More

No want to help with sales I asked specific questions on emails and got no response back I went to the dealership and waited outside for 25 minutes for someone to help me wi I asked specific questions on emails and got no response back I went to the dealership and waited outside for 25 minutes for someone to help me with a used vehicle It seems like he used car department just doesn't need your business I've heard from other people about the service from this dealership but I wanted to give them the benefit of the doubt Needless to say the other reviews are bang on. More

Very bad service Came to do type 4 service on my Honda Pilot. Technician forgot to cut something on the filter and the car was "clicking" while turning. Also did Symte Came to do type 4 service on my Honda Pilot. Technician forgot to cut something on the filter and the car was "clicking" while turning. Also did Symtec coating and it was virtually impossible to schedule a convenient time for me come do re-coating. Staff was not friendly. More

Never Trust This Dealership We spoke with a salesperson named Francis shortly before 1 pm this afternoon over the phone. We told him we wanted to test drive a 2014 4-cylinder Ac We spoke with a salesperson named Francis shortly before 1 pm this afternoon over the phone. We told him we wanted to test drive a 2014 4-cylinder Accord Coupe with 6-speed manual transmission. We made a test drive appointment at 2:30 pm after he confirmed they had the car. The dealership appeared to be pretty quiet (with only salespersons wandering and kids of the staff running around) when we arrived shortly after 2:30 pm. The reception was busying chatting with her friends and didn't even bother to greet the customers. We waited for around 15 mins.Then a guy came to us and let us know Francis was not available to meet with us and that the car we requested was sold this morning! It's obviously a lie since we spoke with Francis less than 2 hours ago. We were very mad because we drove an hour down to this dealership for the test drive. Our word of advice: Stay away from this dealership and NEVER TRUST their salespersons!!! More

This dealership has probably the worst sales team, particularly in the used car department, that I have ever seen. I visited Lakeshore Honda interested in purchasing a new Honda Fit or a certifie particularly in the used car department, that I have ever seen. I visited Lakeshore Honda interested in purchasing a new Honda Fit or a certified used Fit and/or Civic. I wanted to trade-in a 2011 Honda Accord and was initially told by the new car sales staff that unless I was interested in purchasing immediately then he wasn't interested in helping me. By the way, all of the dealers that use this strategy as opposed to building a relationship with clients will no doubt continue to be mediocre. Anyway, after being told by a new car salesman that unless I was going to purchase something immediately, no one was willing to help me, it was communicated to me that no one in new cars has any idea the approximate value of my trade-in and that I need to see someone in used cars. Anyone who has traded in a vehicle before knows that having at least an estimate of trade in value impacts affordability on a new vehicle purchase so I proceeded to walk over to their used cars department as the new car salesman suggested. So I mentioned to the used car salesman that someone from new cars sent me back to get an appraisal on my Accord, he immediately told me that we don't do that here and that I should Google other dealers' pricing on the car or take a look at Auto Trader. He then said that you'll never get anywhere near that but that's what I should do...were too busy to appraise vehicles unless we're going to buy something immediately. Obviously, they aren't in the business of helping clients. He ended the conversation by saying I don't know maybe its worth this much "..... ". Whats more disappointing is that I've recently moved into the neighbourhood and would have loved to build a relationship with sales and service staff from my local Honda dealer in Etobicoke. Unfortunately, after this experience they've lost both my sales and service business indefinitely. More