Honda Queensway

Honest, friendly, communicative and smart! Nobody could solve my car’s issues but then I brought it to the Queensway dealership and they figured it out. Thank you! Nobody could solve my car’s issues but then I brought it to the Queensway dealership and they figured it out. Thank you! More

Always professional, pleasant staff, offering knowledgeable advice and courteous service in a timely manner. Would recommend this dealership in a heartbeat. knowledgeable advice and courteous service in a timely manner. Would recommend this dealership in a heartbeat. More

Matter was dealt with promptly and efficiently. Need to make this entry fewer words George Need to make this entry fewer words George More

Good customers service, 100 percent commitment. good relationship with customer. Excellent dealership . Once again customer service excellent. good relationship with customer. Excellent dealership . Once again customer service excellent. More

On Jun 08 2023, my wife and I purchased and took delivery of my Acura RDX 2016 from Honda Queensway. We worked from home and drove not long before our trip to Vancouver between Jun 14 and Jun 24 2023. of my Acura RDX 2016 from Honda Queensway. We worked from home and drove not long before our trip to Vancouver between Jun 14 and Jun 24 2023. We started driving again on Jun 25 2023. On July 4 2023, the car got an issue in the middle of the road lane. The engine stopped working when we reversed the car. In the lane, the car was lying horizontally. On July 5 2023, we brought the car to the dealer and asked them to check. They told us to keep it overnight, then called us to say that they needed to ask their GM something and wanted to keep the car until Monday (July 10). Since July 10 is out of the 30-day safety warranty, we decided to go to the dealership on Jul 07 (Friday). They told us that the alternator was low battery and they would charge us ~1.4k CAD for changing it (parts and labour). We are so disappointed but we need a car for commuting, so we paid but still felt frustrated! My friends working for other dealerships told me that the dealership should have been responsible for the issue in terms of the financial aspect. We have been frustrated since this was our first car in Canada! More

Non responsive, rude, phone calls are not returned, Alena very rude and lied. Check my email to mcarroll@hondaqueensway.com for all the details very rude and lied. Check my email to mcarroll@hondaqueensway.com for all the details More

Stacey was very welcoming and knowledgeable and provided an excellent service experience. She is a great representative of the service department at Honda Queensway. an excellent service experience. She is a great representative of the service department at Honda Queensway. More

Bernard treated me like family and so did the rest of the staff and I will always recommend my family or friends to get any work done with Honda Queensway. staff and I will always recommend my family or friends to get any work done with Honda Queensway. More

Work was completed in a timely manner and very satisfactory. Although direction to find vehicle for pick up afterwards was incorrect and require walking around entire perimeter of the dealership. satisfactory. Although direction to find vehicle for pick up afterwards was incorrect and require walking around entire perimeter of the dealership. More

Charges for the maintenance services are overpriced. Had to wait for a very long time for a part and found that replacement services were near 400 for 3-4 hrs, not worth it Staff is very friendly thou Had to wait for a very long time for a part and found that replacement services were near 400 for 3-4 hrs, not worth it Staff is very friendly though. More