Highbury Ford Sales Limited

A Surprise What initially appeared to be a routine repair to address an airbag issue and then turn the airbag light off became an unusual problem. A rodent had c What initially appeared to be a routine repair to address an airbag issue and then turn the airbag light off became an unusual problem. A rodent had chewed a portion of the wiring harness behind a panel in the cargo area. The problem was diagnosed and repaired quickly and properly. I was fully informed throughout the process and was shown the problem before repairs started. Very professional and friendly service from Customer Service rep Scott and Technician Brian. More

Rob was amazing to work with and would deal with him again. He went above and beyond for me and listened to every detail I asked for in a car. Rob totally deserves 5 stars and he is the only reason I ha again. He went above and beyond for me and listened to every detail I asked for in a car. Rob totally deserves 5 stars and he is the only reason I have listed it as so. I would NEVER work with Mike OLIVER again. He has zero people skills, his body language says a lot when dealing with people and he accused me and my father of wasting his time. We did walk out of the dealership when dealing with him due to his lack of customer skills. I hope to never deal this this individual again and have told others about my experience with him. More

Steve shabo is very accommodating, patience and helpful. He gave his best to find ways to give me the best deal. Best experience and excellent service He gave his best to find ways to give me the best deal. Best experience and excellent service More

oil change This was my first oil change and first time in service department. Friendly people, got the job done. Booked next appointment for oil change. Thank This was my first oil change and first time in service department. Friendly people, got the job done. Booked next appointment for oil change. Thank you More

Great The quick and efficient dealing of dealer prepping my new vehicle as well as the extras that were required was very appreciated considering the time l The quick and efficient dealing of dealer prepping my new vehicle as well as the extras that were required was very appreciated considering the time line required for delivery. More

This is the worst! More disgusting, disappointing, dishonest customer service I have ever experienced don’t waste your time going here! The body shop manager is insulting, tries to flatter you by cal dishonest customer service I have ever experienced don’t waste your time going here! The body shop manager is insulting, tries to flatter you by calling women “beautiful” in hopes you will forget about the poor service he has provided to you. They say your vehicle will be done by a certain time and then change their minds to it being an entire day repair and that you’ll need to collect your vehicle tomorrow. They don’t return your calls or emails they avoid you because they know they’re giving you poor service ! I will never recommend anyone going to this garbage place. More

Commercial Vehicle In the Summer I picked up my new fleet vehicle from Highbury Ford. The appointment was scheduled and the sales person was away the day it was set up In the Summer I picked up my new fleet vehicle from Highbury Ford. The appointment was scheduled and the sales person was away the day it was set up for however they did not make arrangements for another sales associate to take care of the delivery. Once we found the package for the vehicle the sales associate went and got the car for me. They came in handed me the package and keys sand stated " first stop you should make is a gas station". When i got into the car the gas gauge was on empty and the display on the car read distance to empty 0 Km. After getting the vehicle i have noticed the fit of the tailgate is not correct looking at it from the drivers side it always appears to be open, The plastic trim that goes across the floor and the back where the tailgate closes has all lifted up and has a gap in it that i can see the metal floor of the cargo space. When we are shopping for our next truck to replace ours we defiantly will not be visiting this dealership. More

Great Service in the Service Dept Great technician who was friendly and welcoming. Explained everything. Such a great dealership to work with. I purchased my vehicle here, and have it Great technician who was friendly and welcoming. Explained everything. Such a great dealership to work with. I purchased my vehicle here, and have it serviced here....would highly recommend! More

Always great! Excellent customer service. The service is quick, they are prompt to respond to inquiries, and the shuttle drivers are all very friendly. Highly recom Excellent customer service. The service is quick, they are prompt to respond to inquiries, and the shuttle drivers are all very friendly. Highly recommend Highbury Ford. More

Excellent experience Prompt service and diagnosis. Waiting room very clean and comfortable. Made to feel welcome by all employees. We were very lucky to have the problem f Prompt service and diagnosis. Waiting room very clean and comfortable. Made to feel welcome by all employees. We were very lucky to have the problem fixed and be on our way before the weekend instead of putting us off until Monday..much appreciated. More