Heffner Toyota

Above and beyond ...... 10+ Jerry Smith did absolutely tremendous looking after almost every aspect of my 2017 Corolla purchase. I'm a 62 yr old female who has never purchased a Jerry Smith did absolutely tremendous looking after almost every aspect of my 2017 Corolla purchase. I'm a 62 yr old female who has never purchased a new car in my life. Jerry was so welcoming right from the get-go. His easy-going, professional and informative service made the entire process a pleasure. He ensured that I knew everything from the financial process to the service process and hours. I had coffee at the café. Jerry took me to my vehicle (rinsed and attached my plates) and went through all the operating devices on my new vehicle. He even informed me of the Aeroplan points and submitted the form for my new card. Even though he was interrupted several times by phone inquiries and late arrivals he was his happy self. I simply could not have asked for better---thank you Jerry and Heffner Motors, King St., E., Kitchener --I just love my new Corolla!! Bonnie Laderoute More

I feel swindled. I found out today that a loosened gas cap causes the engine light to appear on our PRIUS even after it's been tightened for 3 days. What was the cost I found out today that a loosened gas cap causes the engine light to appear on our PRIUS even after it's been tightened for 3 days. What was the cost of this PRECIOUS information? $110!!! When I asked to speak with the (assistant) manager he explained to me that this was a very reasonable cost. He may be confusing the term 'reason' with 'sham' because that's exactly how it felt as I pulled out my wallet. If you are looking for car service that focuses on making a quick buck rather than establishing trust with their clients, then THIS is the place for YOU! More

Old Fashioned Customer Service at its Finest! The service at Heffner is outstanding. They go above and beyond to be proactive and take care of my needs. I highly recommend this fantastic company The service at Heffner is outstanding. They go above and beyond to be proactive and take care of my needs. I highly recommend this fantastic company. More

excellent, excellent, excellent!!! From the begining of the process to the delivery of the vehicle, Heffner Toyota and its employees (Karen Savage) far exceeded my expectations! The P From the begining of the process to the delivery of the vehicle, Heffner Toyota and its employees (Karen Savage) far exceeded my expectations! The Professional and Friendly Staff made the procedure of buying my vehicle very smooth and enjoyable! More

Great Experience We were invited to another Dealer ship for a private VIP sale and preview. That dealership did a terrible job of greeting us and making us feel that t We were invited to another Dealer ship for a private VIP sale and preview. That dealership did a terrible job of greeting us and making us feel that they were interested in us. My wife and I had enough and left. We went down the street and there was Heffner Toyota. We walked in no appointment, were great by the receptionist she asked how she could help us. We said maybe we were interested in a Highlander. She pointed out were one was on the showroom floor and if we cared to go look at it she would get us a sales rep. Shortly after looking at the 2016 Highlander a very professional and most pleasant sales lady greeted us, Karen Savage. Her sales approach was fantastic she asked all the right questions and was a very good listener. Two hours after meeting Karen we had to leave to pick up our granddaughter but agreed to come back after we reviewed all the information Karen had provided us with. After a couple more visits we were ordering a new 2017 Toyota Highlander XLE. We picked it up on January 5 2017. We are so pleased with all the people we met at Heffners, they are all friendly and professional. Heffners, tagline (you're part of the family) is true we truely do feel that we are at home with Heffner Toyota. You guys are indeed the best and we are pleased and proud to have purchased our new SUV from Karen Savage and Heffner Toyota. Patrick and Bernice Heffernan More

Outstanding Service!!!!!! we were in the market for a reasonably priced 2nd car, The salesman that greeted us was so polite and accommodating which made our selection that much we were in the market for a reasonably priced 2nd car, The salesman that greeted us was so polite and accommodating which made our selection that much easier. He was upfront and honest to deal with, the deal was effortless and straight forward. More

Most friendly dealership I have ever stepped foot into. I purchased my Toyota Tacoma from Heffner Toyota as they were the first to entertain my vehicle purchase request. I was very picky about exactly what I purchased my Toyota Tacoma from Heffner Toyota as they were the first to entertain my vehicle purchase request. I was very picky about exactly what I wanted and they worked hard to find me exactly the vehicle I wanted (colour, transmission type, options, etc). I waited approx. one week and my truck was waiting for me! I feel like I got a great deal, they were flexible on the price (beat every single other dealership I walked into). Service experience was great. Staff was very willing to chat while I waited for service to be done (I generally decline their generous offer of a shuttle home as I can work from my laptop in their "lounge area". The service department went above and beyond and took the time to answer any of my questions that I had. Also, their service hours are amazing for me! More

A five star experience The entire transaction was carried out efficiently and with the highest level of honesty. I would be happy to recommend you to friends or others who a The entire transaction was carried out efficiently and with the highest level of honesty. I would be happy to recommend you to friends or others who are looking for a dealer with an incredible selection and the integrity to match. Thanks! More

Very Helpful and trustful Dealership Fairly price used Toyota car, and trustworthy customer relations make me purchase without hesitating and planning to have new Vehicule for the futiure Fairly price used Toyota car, and trustworthy customer relations make me purchase without hesitating and planning to have new Vehicule for the futiure with Heffner Toyota. More

new car purchase heffner toyota is long established dealership for good reason. Professional staff, Lisa Dodson, Matt Solomon, inviting atmosphere I would not hesitat heffner toyota is long established dealership for good reason. Professional staff, Lisa Dodson, Matt Solomon, inviting atmosphere I would not hesitate to recommend this dealership. More