Heffner Toyota

A stress free car buying experience. It was my first time buying a car since my husband died 3yrs ago. Normally he would have been with me helping. With my sister alongside we had a the It was my first time buying a car since my husband died 3yrs ago. Normally he would have been with me helping. With my sister alongside we had a the best buying experience with Sales Professional Matt Bishop. He looked up the cars I was interested in, and when I saw a totally different model he was quick to make it available for a test drive. Matt was knowledgeable about all the car models. Matt does not apply sales pressure and really goes that extra mile. He even picked me up to get my car once it was ready. I would recommend him to anyone wanting to purchase a Toyota. Tamara Cabrilo, the financial services manager was also accommodating and helpful. Thank you Heffner Toyota. More

Make yourself comfortable. You’re not going anywhere fast I took my company vehicle here on a Saturday to get new winter tires. I was assured it would take 1.5 hours to complete the job (which seemed long). I I took my company vehicle here on a Saturday to get new winter tires. I was assured it would take 1.5 hours to complete the job (which seemed long). I waited for 1.75 hours and finally asked how much longer. I was told it would be at least another hour. I explained I needed to leave as my shift was over. They politely told me they would shuttle me back to work and would deliver the vehicle when it was completed. They did not deliver the vehicle because there was an outstanding balance. I wouldn’t have been able to take the vehicle even if I had waited around due to this reason. (Which I was never informed of) at checkin. This was a complete waste of my day and honesty and clarity would have been expected and appreciated. This vehicle is used at a group home and clients are now unable to attend programs until balance is paid after the weekend. I will never bring my personal vehicle here for service and would others to avoid it too. Silver lining: the coffee and cookie was nice and the shuttle driver was a very nice and understanding lady. More

HIGHLY RECOMMENDED DEALERSHIP! My first day there and I met Matt Soloman and he made me real comfortable from the start and really made the entire process fun! He would always be th My first day there and I met Matt Soloman and he made me real comfortable from the start and really made the entire process fun! He would always be there to answer my questions in a timely matter and had a enormous deal of knowledge pertaining to Toyota. I would highly recommend this dealership and Matt will take care of you. More

Employees have sales skills and product knowledge. Kevin Rego gave me all the information I needed regarding the 4Runner I was hoping to purchase, including vehicle and financing options. He was easily Kevin Rego gave me all the information I needed regarding the 4Runner I was hoping to purchase, including vehicle and financing options. He was easily available by phone and e-mail. He let me consider the information and get back to him at my own choice and pace, Ana Maria in Finance took me through the payment arrangements quickly and clearly. Days after I bought the car, she found me a better rate and lowered my monthly payment. The staff here work as a team to provide service to customers when they are not on duty. All staff here are well trained to make customers feel welcome. More

First car purchase in 12 years This was my first experience with Heffner Toyota. Simply put, I was impressed. I have never seen a used car lot with so many good looking cars. All ca This was my first experience with Heffner Toyota. Simply put, I was impressed. I have never seen a used car lot with so many good looking cars. All cars on the lot were beautifully detailed and ready for show. Then we met the sales guy Marc Fortier and the lot got even better. Marc was curtious, patient and accommodating. From the first car we looked at to the final car we purchased, the experience was outstanding! Tamara was also very patient and precise when reviewing all documentation and pricing. Corey Straus the Manager signed off on the purchase and we laughed the whole time he was in the office. Thanks Marc and team for a great experience! I would highly recommend Heffner Toyota for your next car purchase. AK More

Insurance Was strongly encouraged to use Heffner by my Insurance company. I dropped the car off on Saturday. Monday at 4pm I called to ensure they had the car. Was strongly encouraged to use Heffner by my Insurance company. I dropped the car off on Saturday. Monday at 4pm I called to ensure they had the car. No one answered in Collision. I was put on hold several times and had to call back on Tuesday as no one returned my call. Was unable to get a copy quote out of them. Even after they said the would email. The repair took twice as long as if I had taken my Dodge to the Dodge dealer. To make matters worse they had no idea I owed a deductible, wanted me to take the car after hours and just leave my rental there. Then my windshield washers are hooked up backwards and I have been trying to get a hold of the shop to enquire to getting it fixed. No call back. Not impressed with repairs or service. Will never use them again. More

Great Salesmanship Hilal Pervaiz is a true professional. I’ve not purchased a Heffner pre-owned vehicle before but having met Hilal I’ll be back for my next car. He is Hilal Pervaiz is a true professional. I’ve not purchased a Heffner pre-owned vehicle before but having met Hilal I’ll be back for my next car. He is very knowledgeable and very accommodating. He took car of every detail. I LOVE MY RAV 4 and that’s thanks to HILAL. More

Failed to do recall service My Sienna dumped all its oil on the road and needed to be towed. I found there had been a recall on the oil hose years ago that I was never notified My Sienna dumped all its oil on the road and needed to be towed. I found there had been a recall on the oil hose years ago that I was never notified about. I had the vehicle in for service at Heffner Toyota on multiple occasions during that period. Toyota confirmed that the dealer should have notified me and done the recall service free of charge. Instead Toyota compensated me for the cost of the tow, and I had the hassle and cost of an emergency car rental. More

Very Accomodating: We have been using Heffner Toyota Service Department for many years and we continue to be impressed with there Customer Service. The area provided f We have been using Heffner Toyota Service Department for many years and we continue to be impressed with there Customer Service. The area provided for customers to wait for their vehicle is second to none. (Cafe, TV Lounge, Computer Lounge) The Service Advisor was very pleasant and helpful. More

Collision Repair People were excellent to deal with and professional. The repair looks fantastic. If necessary in the future,I would definitely consider having Heffner People were excellent to deal with and professional. The repair looks fantastic. If necessary in the future,I would definitely consider having Heffners do any repairs. More