Heffner Toyota

Excellent sales experience with Jake We recently purchased a Rav4 Hybrid from Heffner Toyota with the help of salesperson, Jake Hebscher. He patiently helped us find just the right vehic We recently purchased a Rav4 Hybrid from Heffner Toyota with the help of salesperson, Jake Hebscher. He patiently helped us find just the right vehicle, presenting several different options to consider. Jake spent a tremendous amount of time facilitating test drives and providing an overview of each vehicle's special features. The hybrid vehicle we wanted was on back order, due to its popularity, but Jake went the extra mile to help secure a Rav4 Hybrid for our family. We love the vehicle and recommend working with Jake and the team at Heffner Toyota for your next vehicle purchase. More

Purchased a 2019 Rav 4 from Jerry Smith We have purchased 3 Toyotas via Jerry. We have purchased cars from other dealers (makes) BUT no one can Match Gerry Smith's personable competent since We have purchased 3 Toyotas via Jerry. We have purchased cars from other dealers (makes) BUT no one can Match Gerry Smith's personable competent sincere manner. More

Excellent Customer Service and Fantastic Dealership I truly had the best experience when I went into Heffner Toyota June 1, 2019! I went in just to test drive one of the newer Toyota C-HR and fell in l I truly had the best experience when I went into Heffner Toyota June 1, 2019! I went in just to test drive one of the newer Toyota C-HR and fell in love with it. The sleek lines the way it handled Kitchener's horrible roads. It was so smooth and slick. I spoke with Marc Fortier the gentleman who walked me through the entire process. He answered all my questions that I had and I had a lot of them. He was professional, very knowledgeable and put me at ease when it came time to decide on what I wanted. He went over everything I needed to know. I went in to speak with an amazing staff in the finance department Mellissa Verrette. She also took the time to explain everything I needed to know and what options I had. I had the best customer service I have had since I started looking for a new vehicle and I would definitely HIGHLY RECCOMMEND Heffner Toyota. When I came in the following Thursday to pick up my new ride, Marc had a big red bow on my vehicle and that was totally unexpected, but was a fantastic touch. Thank you Marc and Mellissa for all your excellent customer service and the excellent experience with Heffner. Very grateful to you both!!!!! More

Best car purchase experience Heffner's provided me an excellent sales experience,. Sales representative Rheal Lariviere is very experienced with Toyota products. He explained in d Heffner's provided me an excellent sales experience,. Sales representative Rheal Lariviere is very experienced with Toyota products. He explained in detail the features of hybrid technology and features of the Prius that I was considering more than any website that I had visited or other prospective dealerships. He presented financing options that made sense. As this was my first experience with a hybrid, the test drive gave me the confidence to master this vehicle. At delivery, Rheal spent 90 minutes with me going over the details of the transaction and the many features of the amazing Prius. All aspects of this dealership are professional and client friendly. More

Highly recommend Melissa Young and Heffner Motors! Purchasing a new car, like buying a house, is usually a very stressful experience. It was the complete opposite at Heffner Motors Limited in Kitchene Purchasing a new car, like buying a house, is usually a very stressful experience. It was the complete opposite at Heffner Motors Limited in Kitchener, Ontario! I research everything, every possible detail, to be 100% confident of what I want and expect. As I am new to the area, I thoroughly researched auto dealers, both on-line and word-of-mouth informal chatting. Once I had made the final decision re which vehicle I wanted, a 2019 RAV4 Hybriid, I focused on the dealer. I made an EXCELLENT decision to purchase my new car from Heffner Motors. From the moment I walked in, customer service was outstanding. The product advisor I was directed to, Melissa Young, was phenomenal! She answered all of my numerous questions and provided excellent resources. If she was not 100% certain, she immediately enquired from other advisors. During the follow-up brief negotiation process, Melissa responded to all email enquiries immediately, answered all questions, and provided additional information and on-line links. Negotiation was straightforward, and I never once had that unease that always came with buying a car in the past. Sarah Cooper, Financial Services Manager, clearly explained all vehicle options, but did not apply any pressure to purchase. Even after the sale, Melissa has continued her outstanding customer service, giving generously of her time to answer numerous tech questions, etc. I highly recommend her, and Heffner Motors Limited if you are in the market for a new vehicle. And btw ... I love my new RAV4 Hybrid! More

Great facilities, great staff I feel comfortable entering Heffners as I have confidence in what they do to my car. The restaurant area is welcoming and spacious, and my wife and I I feel comfortable entering Heffners as I have confidence in what they do to my car. The restaurant area is welcoming and spacious, and my wife and I have lunch there while the car is being serviced. More