Heffner Toyota

I had great service from Rob and Emily was very helpful in getting my vehicle back to me in good time in getting my vehicle back to me in good time More

Purchasing a vehicle during the pandemic was a very unique experience. Thanks to professional staff, on board , the whole transaction was a success. Special thanks go to Karen Savage who did most of unique experience. Thanks to professional staff, on board , the whole transaction was a success. Special thanks go to Karen Savage who did most of the legwork and put the actual transaction together. The Financial Manager Melissa ensured all the bases were covered, and the PDI staff who presented the end product in perfect condition. Job well done! I will be sure to tell all my firends! More

Be careful on what they offer you on your trade. They offered me $5,500 less for my trade than 2 other dealerships. They offered me $5,500 less for my trade than 2 other dealerships. More

Oil replacement, engine and cabin filter change and it costed me $199 for Corolla 2014. I called to check if service is completed and they confirmed to pick it but when I reached there, it was not ready. costed me $199 for Corolla 2014. I called to check if service is completed and they confirmed to pick it but when I reached there, it was not ready. Too much trouble for me. Very bad experience. More

great service from trevor and mellissa easy to deal with handled all details carefully would recommend to anyone in kitchner area for good used or new car handled all details carefully would recommend to anyone in kitchner area for good used or new car More

Great experience at Heffners Toyota! customer oriented staff; our Financial Manager, Melissa has been tremendous, knows her stuff, very efficient and has great sense of humour. John from Lexus office has staff; our Financial Manager, Melissa has been tremendous, knows her stuff, very efficient and has great sense of humour. John from Lexus office has been very helpful, patient and knowledgeable, made sure our car was spotless; will buy there again! More

Cory J and team was amazing and above and beyond to sell and ready my new purchase quickly. Cory even came in on his day off and followed up the next week to make sure everything was going well and to se and ready my new purchase quickly. Cory even came in on his day off and followed up the next week to make sure everything was going well and to see if I had any questions or concerns. I would highly recommend this dealership! More

I had to bring my vehicle to have airbag checked and serviced. It was serviced quicker then time I was told. Great Service. No charge Thanks Jan serviced. It was serviced quicker then time I was told. Great Service. No charge Thanks Jan More

I was very pleased with the Heffner Toyota service department last week when I had to take my vehicle in. Even though it was short notice and I wasn't able to wait (due to the COVID safety protocols department last week when I had to take my vehicle in. Even though it was short notice and I wasn't able to wait (due to the COVID safety protocols in place) they were able to fit me in and quickly resolved the issue (needed a new battery). My car was ready before I expected it to be and, as always, the staff were helpful, friendly and professional and Grace made sure I knew that the new battery had a lifetime warranty (which I might not of realized. More

I have been a customer for over 10 years and today, when I went in for an oil change, I was disappointed with the service. I was not informed that my car was ready. I waited over 900 minutes before I we I went in for an oil change, I was disappointed with the service. I was not informed that my car was ready. I waited over 900 minutes before I went up to the service desk to ask why my car was not ready. The service attendance informed me that I had been paged. How can anyone hear a page when the television in the viewing section is blaring. When I asked Rob, another service adviser, he assured me that an attendance would come out to tell me when the job was finished. This has been my experience ever since I became a customer years ago. Alas, I guess the adviser could not walk into the waiting room to inform me that I could pay for the service. More