Harris Victoria Chrysler Dodge Jeep Ram

Destroyed my car and charged me over $1100 to do it These crooks can't even change break pads! They claimed that it was a manufacturer issues that destroyed my rotors and breaks and had my son and I dri These crooks can't even change break pads! They claimed that it was a manufacturer issues that destroyed my rotors and breaks and had my son and I driving a vihicle with no break pads. When I complained they swore nothing had been done wrong and took it for a second full day. They "replaced the rotors and break pads" and only charged me for a piece of mind inspection (how generous). When my car STILL wouldnt break and I told them I was nit comfortable having them touch my car again, they wouldn't return my money. Disgusting and unproffesional. These people put my family (not to mention my car) in extreme danger... and they aren't sorry. More

Better to not put a foot in that "garage"... awefull Sales people just want your cash after you are just nothing...If you would lke to have your car fix..godd luck you are less than a number.... Sales people just want your cash after you are just nothing...If you would lke to have your car fix..godd luck you are less than a number.... More

Amazing Customer Service and Reasonably Priced! Took my car in today for a semi-annual Peace of Mind inspection which was very reasonably priced by the way. The experience was quick and very efficie Took my car in today for a semi-annual Peace of Mind inspection which was very reasonably priced by the way. The experience was quick and very efficient. Upon inspecting it was found that a few repairs had to be done. Phil Poon took the time to call us and ask us if we wanted it done right there on the spot. We decided to get some things done and others not. I felt no pressure from him to get what we did not want done right away done, which I really appreciated. He was honest about everything and when we came back to pick up our car, it had even been cleaned for us! We were extremely happy with Phil's friendly and efficient service and would reccomend him and the service department at Harris Jeep anytime! Thank you! More

Exceptional Service Had an issue with an oil leak with my 2014 Dodge Journey, they promptly investigated, ordered the part and installed. Later they diagnosed a foul odor Had an issue with an oil leak with my 2014 Dodge Journey, they promptly investigated, ordered the part and installed. Later they diagnosed a foul odor that turned out to be my air filter that was covered in oil from the leak. They replaced the filter and thoroughly flushed out the system, all smells great now. The service manager Philip was very patient and took the time to listen and investigate my experiences. Thanks for going the extra mile in customer service!!! More

A1 Service This past week I took my beautiful Red Dodge Caravan into Harris Chrysler, Dodge Service Center for its first oil change and overall check to see th This past week I took my beautiful Red Dodge Caravan into Harris Chrysler, Dodge Service Center for its first oil change and overall check to see that everything was being used correctly and safely. I look forward to taking my vehicle in especially when Phil and Emily are two very dedicated and helpful people with a Smile, common courtesy, no matter how busy they are or whatever the time of day they are the smiling faces you see and correspond with. Great job PHIL and EMILY. More

Do not trust these guys 1 Couldn't complete minor repairs in over two weeks 2 Ran out of safety stickers 3 Manager texting me instead of calling to give bad news... 4 Sold 1 Couldn't complete minor repairs in over two weeks 2 Ran out of safety stickers 3 Manager texting me instead of calling to give bad news... 4 Sold me new tires to replace too large one with tires that do not fit Not only were they unable to make minor repairs like a new battery after having my jeep over two weeks they also ran out of safety stickers like you forget to buy toilet paper (umm this is your job guys), they told me I wasn't allowed to drive off the lot with my current tires that were too big (wouldn't pass safety from their inspection guys) but they sold me new tires that dont fit! A mistake I could make but that is why I took the vehicle to whom I thought were professionals. Sadly I wasn't there during the work, left it with them for weeks and my estimate just kept getting higher and higher... The Principal of the Dealership did not have the integrity to call me back but passed the buck back to the service manager which I specifically asked not to deal with any further only to have the service manager text me instead of even calling me to tell me they won't resolve the problem. Prior to that I had the parts manager yelling at me that it was not his problem when he was the one called me and was passed around to several people without a resolution. I did not spend 2 grand to walk away from there with problems! Complete lack of integrity, really unprofessional and the level of incompetence makes me wonder how many others they have ripped off! Do not trust these guys. Dealt with Philip Poon and Principal Glen Shorter. These guys were so nice at the beginning I did not see the scam coming! Watch out for these guys! More

Sales offers BEST price. Service Dept is OUTSTANDING. Harris Chrysler offers THE BEST BID from over 25 bids from 25 other dealerships. HARRIS Chrysler is the BEST dealership on the West Coast. Buy from Harris Chrysler offers THE BEST BID from over 25 bids from 25 other dealerships. HARRIS Chrysler is the BEST dealership on the West Coast. Buy from Glen Shorter. More

waisted a day...twice Three years ago i received a call from the sales manager who saw that i couldn't make a deal a few deals earlier, He convinced me to come back, it wa Three years ago i received a call from the sales manager who saw that i couldn't make a deal a few deals earlier, He convinced me to come back, it was his first day and his promised to make me a deal, Within the first 5 minutes he was offering 2500 less for my trade than i had been previous offered,, He wasn't budging.. Couldn't believe it. Told him id never be back.. Well ahead three years , now living in Parksville i went to Victoria looking for a new truck. I went to Harris... Same vultures... talked price etc with the sales man then left. The sales mgr called me the next day when i was home. I told him what i could get on a trade in on a similar vehicle.. He assured me because he talked to the salesman that i could get at least the same price.. Drove down from Parksville... oh no, they had made a mistake , they didn't have the extra money in the car i was buying to offer me that price. .Next thing they are showing me older cars more mileage etc... I will never ever be back.. Today someone from the dealer called me and asked if i had ever bought a new car,, Told him about the experience, he told me that sales manager is no longer there.. Doesn't matter, same dealership, still the same reputation More

Great customer service! Amazing deal We have been looking for months for a good deal and Harris Dodge offered one right away! We got to drive away with our dream car at our dream price! E We have been looking for months for a good deal and Harris Dodge offered one right away! We got to drive away with our dream car at our dream price! Everything went quickly and smoothly! The GM Craig Sabouirn and the sales manager Rob Muloin dealt with us themselves and we couldn't be happier with the service!! More

A complete lack of integrity These guys will try to sell you the vehicle they want to sell you and not the one you want to buy. This place is the epitome of what a used car salesm These guys will try to sell you the vehicle they want to sell you and not the one you want to buy. This place is the epitome of what a used car salesman is! This entire industry needs to change. I would much rather buy a car from a vending machine than deal with people like this. A car purchase should be an exciting time not one that makes you feel you are being ripped off from people who lack any moral compass. We all need to push back against this type of behavior and model or it will never change. More