Gyro Mazda

I remember my experience back in 2021, I leased a car and got treated like not important once the lease contract was signed. It's as if I wasnt important to the dealer, and they did not want to fix the issue got treated like not important once the lease contract was signed. It's as if I wasnt important to the dealer, and they did not want to fix the issue with my car after I leased it with the gas leak and said it wasnt covered but was lied to on the lease and misinformed when they told me over the phone it was covered, but the contract said otherwise. Liars and cheats always good at taking money from clients More

Regarding Management / HR. My husband and I recently took our 10-year-old Mazda in for a routine seasonal tune-up, and while waiting, I noticed something unsettling: a board di My husband and I recently took our 10-year-old Mazda in for a routine seasonal tune-up, and while waiting, I noticed something unsettling: a board displayed in a glass office, reminiscent of a grade-school classroom. It featured a row of smiley and sad faces next to each employee's name. Curious, I asked someone (who I won’t name to protect their privacy) what it was. They explained it was a performance marking system—employees earned a smiley face for a perfect performance score and a sad face for anything less than a 10. Wait, what? You need to be perfect just to "pass"? This type of system is not only archaic and demeaning but also counterproductive. As someone with experience in such environments, I can confidently say it fosters fear, perfectionism, and resentment rather than genuine improvement or motivation. People make mistakes—it’s human. An effective workplace should provide specific, supportive feedback in an environment where employees feel safe to learn and grow. This juvenile "report card" system doesn’t reflect the true quality of service or the professionalism of the staff. Instead, it reduces their performance to a simplistic score, which ultimately benefits no one—not the employees, not the management, and certainly not the customers. More

Zein was very friendly and helpful and I'm very pleased with the car he recommended for me. Ann B. with the car he recommended for me. Ann B. More

Not a reflection of the staff. The Mazda CX-50 Meridian I leased on July 27, 2024 needed a service three days later on July 30, 2024 due to major failures and malfunctions. The de The Mazda CX-50 Meridian I leased on July 27, 2024 needed a service three days later on July 30, 2024 due to major failures and malfunctions. The dealership replaced the defective battery but some of the problems persist. The dealer asked that I bring the car in for its second service a week after leasing the CX-50 Meridian. This is disgraceful. I want to cancel this lease and get a different car. The CX-50 is a lemon More

Service at Gyro Mazda. Wish I could give this dealer Zero stars. This a is a caution not to expect good service from this dealer. They do not take responsibility for their Wish I could give this dealer Zero stars. This a is a caution not to expect good service from this dealer. They do not take responsibility for their work. A perfectly functioning car is at risk of being damaged, even for a simple oil change as we found out. This was the only mechanical shop which had ever touched our Mazda 5 after coming from their showroom. Now we have to take it elsewhere to repair the damage they inflicted! Update: The Drain Plug was cross threaded at the fall oil change. Gyro refused to acknowledge it. The cost to repair the damage they caused. A replacement engine oil pan, gasket, and hardware $390.75 PLUS the labour to install. More

Buyers beware ! False advertising. Advertised a price online but when at dealership said it was finance price not cash price. Showed proof but dealership still will False advertising. Advertised a price online but when at dealership said it was finance price not cash price. Showed proof but dealership still will not honor. Also very pushy for financing even when informed multiple times of paying cash. Will file OMVIC and BBB complaints More

The best experience we’ve had with a car dealership right from initial contact to post purchase follow up that everything was satisfactory. We’re outside the GTA so Fatima create a virtual tour of the car we from initial contact to post purchase follow up that everything was satisfactory. We’re outside the GTA so Fatima create a virtual tour of the car we we’re interested in Lorenz met us on the day we booked test drive and provided personal and attentive customer care throughout and Anna accommodated all our requests so we we’re driving our new vehicle home within the week. I have already recommended to friends Gyro Mazda is a people focus dealership! More

Took my mazda (under warranty) for a small repair. The talk started with the dealership charging diagnostics fees. They wont tell u about over the phone when you book the appointment. After some resis The talk started with the dealership charging diagnostics fees. They wont tell u about over the phone when you book the appointment. After some resistance they did agree to look at car with a quick comment that most likely the repair would be chargeable. Took it a different dealership. The dealer fixed the car in 2 min. Beware of these people - this dealership seems to be in business of minting money - doesnt give mazda like experience. Really sad! More

Wish I never ordered a car from here. I ordered my Mazda3 on MAY 2022 and cancelled my ordered SEPT 2023. Yup 1.5 years later. I wouldn’t recommend anyone to ever buy from this dealers I ordered my Mazda3 on MAY 2022 and cancelled my ordered SEPT 2023. Yup 1.5 years later. I wouldn’t recommend anyone to ever buy from this dealership and absolutely regret placing an order with them. Had I ordered with probably any other dealership I would’ve been driving my car long ago. After placing my order and paying a deposit I received essentially no communication from this dealership. I worked directly with the Sales Manager Saiss who told me to text him for any concerns yet never responded to my calls or text. I had to call multiple times and leave numerous vm and messages with the front desk before he returned any calls. Undoubtedly unprofessional from his end. In addition, whenever I did get him on the phone he would give me vague and useless answers. When I asked him for the timeline of my car he just said it would be coming soon. I asked him about rising interest rates and to provide me updated pricing sheets so I could better understand the financials of this but as usual he ghosted me. He wouldn’t even email me the pricing sheet we went over despite asking numerous times. After 10 months and being fed up with being ghosted and not getting any updates I emailed upper management cc’ing Mazda Canada and OMVIC. That finally got the general managers attention who emailed me back apologizing and saying he could get me my car in their next month’s allocation. The following Monday I called him, no the GM didn’t call me to rectify the situation I called him, he told me he would attempt to get my car or swap cars with another dealership to get me my order. This option was never provided to me by Saiss. After 2 weeks I’m told my car has been allocated and I could take delivery end of May. However, after following up at the end of April I’m told my car is being further delayed until July. When I asked Paul (GM) what compensation he would provide me for this absolute unprofessional and downright pathetic display of customer service from his staff, he offered me nothing and said I could simply cancel my order. I decided to stick it through and in July I was told it’sfurther delayed until August, then I’m told Sept and then October. Mind you I never received an update without me reaching out first. I then tried asking Paul to do a dealer swap for the 2024 turbo to which he said there’s no stock and denied it. I ended up calling Cobourg Mazda and they found me my EXACT spec via dealer trade within 24 hours and I took delivery the following week. Gyro obviously had no intention of delivering me my car and hide behind “delivery delays” and offered no alternate options. Worst of all I asked Paul about a letting me know if a Turbo becomes available, and not only did he not let me know when one did, he added 9k worth of xx add-ons and stuck it in his showroom! Gyro Mazda completely soured the experience of buying a new car and wasted 15 months of my time and not to mention my money as I had to pay a higher cost for the car. I would stay as far away from Gyro Mazda as you can and especially from the sales manager Saiss who would rather ghost his customers than answer simple questions. If you want to experience a level of customer service you would get at a TTC station and want your order to never be fulfilled by incompetent sales people I’d recommend going to Gyro Mazda. Otherwise do yourself a favour and go to literally any other dealer in the GTA. More

hello Everybody, I do not easily rate a place 2 stars, But my experience with Gyro Mazda made me do it. I got a 2020 Gs Mazda 3, waiting for it to be get ready for delivery, i would say the deal i got thi But my experience with Gyro Mazda made me do it. I got a 2020 Gs Mazda 3, waiting for it to be get ready for delivery, i would say the deal i got this car is good. However, Their hidious negotians way made me leave that comment, I wanted to get my rims in black, and they gave me a price of 1500$ ( not for new rims) to just modify it, and i discovered that later, you could get original black rim for 500dolars( not mosifies), I can easly assume modification would only cost 200-300$ dollars, and my dealer gave me a discount over this overpricing which is ridiculous( even though i am making a cash payment, no lease no nothing). Carefull with negotiation, won’t recommend anybody unless you have a good deal on the car More