Guelph Volkswagen

Service is terrible. I bought my car here and it was a good experience. Service is rude and condenscending. The wait was ridiculously ling and I made an appointment to avo I bought my car here and it was a good experience. Service is rude and condenscending. The wait was ridiculously ling and I made an appointment to avoid witing. Take your car somewhere else. More

No call back This was the weirdest experience I have ever had at a dealership. We test drove a vehicle, received a offer on paper, told the sales we would call bac This was the weirdest experience I have ever had at a dealership. We test drove a vehicle, received a offer on paper, told the sales we would call back and when I called back to accept I haven't heard from them again,...that was two months ago. I emailed the salesman and the dealer principal and still no reply. Crosby VW is the best in this area, for me anyways. Thanks More

Absolute waste of time and money Took my 2011 Jetta yesterday to the servicing department for a complete rear wheel brake job and was quoted just under 1000 dollars, brought it to a d Took my 2011 Jetta yesterday to the servicing department for a complete rear wheel brake job and was quoted just under 1000 dollars, brought it to a different Volkswagen Dealership which quoted me 400 dollars. Very disgusted in how a service department can overcharge- but I guess that's where they make their money! I recently purchased a 2017 golf from Volkswagen and I am NEVER returning to this dealership again. More

Not a great sales or service experience Even though they are associated with unhaggle.com their sales people did not want to deal with an Internet lead and they reverted to sales tactics lik Even though they are associated with unhaggle.com their sales people did not want to deal with an Internet lead and they reverted to sales tactics like "how much per month would you like to spend". Did not want to discuss percentage over invoice pricing and pretended to not know what this meant. So, I bought elsewhere and had a GREAT experience using Unhaggle. I brought my new VW and my daughter's older VW in for service here and have had mixed results. Often service is very expensive (for a new vehicle with nothing wrong) but they did honour an extended warranty repair for the older VW Jetta. More

bring car in dealership and treat it like brand new my car being third full service maintenance , they always ensure communication me . Every time I'm happy get out of dealership they keep my car clean my car being third full service maintenance , they always ensure communication me . Every time I'm happy get out of dealership they keep my car clean exterior . Nice restroom that has coffee and wifi and magazine . More

Sneaky sales and disastrous service Every since I purchased my car I've had nothing but disappointment from VW. First, the sales rep who helped me was deceitful. He pressured me into giv Every since I purchased my car I've had nothing but disappointment from VW. First, the sales rep who helped me was deceitful. He pressured me into giving a deposit (literally took my credit card out of my hand and ran it through the machine even before I had picked a colour). Interestingly he no longer works there. The sales department is a disaster. I've had the following experiences: no record of my appointment, trying to get me to pay for a service I didn't request, I had each one of my four tires have to be replaced within 1.5 years of owning my car (luckily under warranty) but It was implied that my driving, and where I was driving the car caused these problems. Most recently, I had requested a quote to fix a small part that had broken and after them coming back with $350 for the part (which I said I to since I could bandaid fix it with crazy glue), they told me it was a $40 charge because they had to diagnose the problem. Which was a broken plastic clip which I showed them when I dropped the car off. I would never ever recommend this VW dealership and I can't wait until my TDI scandal compensation so I can take my business elsewhere. More

Beware Bought a new 2015 golf from this dealer and had nothing but aggravation and frustration with both sales and service. We wasted navigation in our new G Bought a new 2015 golf from this dealer and had nothing but aggravation and frustration with both sales and service. We wasted navigation in our new Golf but were told by out inexperienced sales person that VW does not have it. After getting the car home and reading the manual I found out that it is in fact available but in the next package up. We would have gladly paid for it but ............. So let's move on. AC did not work but they could not duplicate the problem. After two trips to service and "well there's nothing wrong" the AC finally failed when they were parking the car in their lot. After basically being called liars by the service dept we were provided with a new AC compressor. Wobble was our next problem...........they changed both front axles! Continental tires were bulging out on the sidewalks , service said that it was normal.....poor quality tires nothing was done under new tire warranty. No support from dealer! Recall for camshaft programming. Thanks VW no dealer support for problems . Everything was the customers fault or the customer just doesn't understand cars. Wait till they give you the mouse chewing something under the hood story! I kid you not! Ill informed sales staff Rude and condescending service staff. Stay away More

Professionals,Friendly. I got my Volkswagen Jetta 1.8 from this location I'm really satisfied on their service. They are friendly and professional for customer service. I rec I got my Volkswagen Jetta 1.8 from this location I'm really satisfied on their service. They are friendly and professional for customer service. I recommend for everyone looking vw. Don't go anywhere except gvw More

service department It's hard to put in just few words compared what I really want to say. I have been taking my vehicle to Guelph VW for service and oil change even thou It's hard to put in just few words compared what I really want to say. I have been taking my vehicle to Guelph VW for service and oil change even though I drive different make for about a year and half now, and I have only but excellent experience at this dealership. I am always welcome and looked after, and my vehicle, well no words. Always checked thoroughly, always washed, ahead of time they inform me about what I need to change or have done on my vehicle. Pure excellence and satisfaction. My special tank you to Abbishaik Shinde for a great customer service and for final check he always does on my vehicle to my satisfaction and to make sure everything is done as asked. Keep up the great work and big thank you from Tanja Vukas. Guelph, Ontario More