Guelph Kia

Friendly but Recommended Unnecessary Services I went it for a scheduled service and the maintenance department recommended several services that were not required. They also did not perform the ti I went it for a scheduled service and the maintenance department recommended several services that were not required. They also did not perform the tire rotation that I paid for. I will not be going back. More

Great People! Purchased a vehicle here and the sales staff was great. The people made the experience enjoyable and I will be returning to replace a second vehicle. Purchased a vehicle here and the sales staff was great. The people made the experience enjoyable and I will be returning to replace a second vehicle. Thank you Guelph Kia. More

Excellent Service Purchased my vehicle here back in April and just had my first service. The building is a little run down but the staff is absolutely great. Thanks G Purchased my vehicle here back in April and just had my first service. The building is a little run down but the staff is absolutely great. Thanks Guelph Kia. More

Great sales experience I had a great experience at the Guelph Kia dealership. My sales associate Kristin Parker has a wealth of knowledge about Kia vehicles and helped my wi I had a great experience at the Guelph Kia dealership. My sales associate Kristin Parker has a wealth of knowledge about Kia vehicles and helped my wife and I decide on the right vehicle for our needs. I’m very happy with my experience and my new 2019 Kia Forte! More

Sales Professionals We needed a vehicle within 24 hours and the sales department was able to arrange a quick and seamless delivery, next day. We are happy to now be drivi We needed a vehicle within 24 hours and the sales department was able to arrange a quick and seamless delivery, next day. We are happy to now be driving a vehicle, 2019 Kia Forte, from Guelph Kia. John and all staff were friendly and ensured we had everything requested ready. More

Great Experience! Went to this dealership and met Mike, and was very impressed. He fully explained the repairs needed for my vehicle and was pleasant to deal with. Th Went to this dealership and met Mike, and was very impressed. He fully explained the repairs needed for my vehicle and was pleasant to deal with. Thank you and I will be back. More

Great Experience!!! Came in with service issues from another Kia dealership and they got me in right away. Very helpful and friendly staff. I will be servicing here from Came in with service issues from another Kia dealership and they got me in right away. Very helpful and friendly staff. I will be servicing here from now on. Thanks! More

Horrible service Our Sorrento was brought in for service- they had our car for three weeks until a part came in. We picked up our car and noticed it had a broken winds Our Sorrento was brought in for service- they had our car for three weeks until a part came in. We picked up our car and noticed it had a broken windshield. They refused to take responsibility and made up a hand written note on the work order that it was noticed prior. They claimed they called, which we have no record of. On top of this, they replaced a battery early in the month even though the test said it was okay, They charged me for a battery. Looking at other reviews, it seems the same thing occurs often. The service advisor, Mike Lapierre, was at least helpful and obviously takes his orders from the manager- Jason Weeks, the Service Manager, who is extremely rude and lied straight to our faces about our windshield. Will never go back there again. More

Shady, unprofessional Every time I have to go in I leave feeling strange/robbed. Theres something just not right about this dealership. Today they tried to upset me a bunch Every time I have to go in I leave feeling strange/robbed. Theres something just not right about this dealership. Today they tried to upset me a bunch of stuff again, and I only agreed to a bulb change as my brake light was out. They tried to charge me over $70 dollars for one brake bulb replacement! Honestly we wish we never purchased a vehicle here. Never again. More

Beware of Service Dept- Get a Second Opinion! I had to bring my vehicle into Guelph Kia for a recall notice I received. After my vehicle was looked at by the mechanics, the Service Advisor came ou I had to bring my vehicle into Guelph Kia for a recall notice I received. After my vehicle was looked at by the mechanics, the Service Advisor came out and told me that while they were completing the recall work, they noticed some "issues" with my vehicle that needed my attention. I could see he wrote down some items on his clip board with prices besides them. in additional "work needed". I declined that they do any of the recommended work needed and noticed that nothing was put on my invoice indicating these recommendations, but I had made notes on my phone about the conversation we had. The next day, I brought my vehicle into my own, trusted mechanic. After a full inspection of my vehicle, my trusted mechanic, told me that none of those "issues" with my vehicle were evident. I wanted to share this information as it is disgusting to me that this type of business practice goes! .Bottom line, PLEASE, be sure to get a SECOND OPINON, if this dealership tells you that you need work done on your vehicle! More