Guelph INFINITI

BE CAREFUL WHEN BUYING FROM GUELPH INFINITI NISSAN Hello Chris, Thank you for responding to my post. Yes, it was a very frustrating experience. I was in disbelief when another dealership informe Hello Chris, Thank you for responding to my post. Yes, it was a very frustrating experience. I was in disbelief when another dealership informed me that a claim was made (before my date of purchase) on the vehicle that I bought from Guelph Infiniti/Nissan. During the time of purchase, I was assured by the salesperson that the vehicle had no damage or claims on the car proof - he went as far as telling me that he knew the previous owner (a doctor) who rarely drove the vehicle. Before I traded the vehicle to the other dealership, I made multiple attempts to contact Guelph Infiniti/Nissan to get some answers and to find a solution. If someone from the dealership had return my calls, I would have definitely tried to work things out with them. Both Nissan Canada and the dealership did not show any empathy whatsoever during this terrible experience. I felt betrayed as a loyal customer. In the end I had to make a choice. I had two options on the table and a week to decide: 1. Trade-in at the other dealership and settle for significantly less than I originally bargained for. 2. Opt-out of the deal with the other dealership and hope that Guelph Infiniti/Nissan or Nissan Canada would investigate the matter and offer a solution. I chose to trade-in the vehicle at the other dealership. The reason was because of how difficult it was for someone at your dealership or Nissan Canada to even acknowledge me as a concerned consumer. It appeared as if no one cared. More

347.38 CAD before tax for an oil change The car only needed an oil change. They invent these "packages" where they also look at the battery. On a virtually new car (1.5 years) there is no ne The car only needed an oil change. They invent these "packages" where they also look at the battery. On a virtually new car (1.5 years) there is no need to "inspect the battery". Service also included brakes, but the brakes have been done recently (last time the front was at 6 mm and now at 5.5 mm - this shows you how recently they were done). All in all the car just needed an oil change, and that costed me almost 400 CAD after tax. The honest thing would have been to admit that the brakes have been done and just charge for the oil change. I also got the car washed for free, so if you want a free car wash go and buy a 400 CAD oil change there. More

STAY AWAY FROM THIS DEALER...YOU'VE BEEN WARNED! I bought a 2009 used infiniti fx35 from these guys not even 3 months ago. I paid over $25000 for the car and already HAD to spend over $7000 in repair I bought a 2009 used infiniti fx35 from these guys not even 3 months ago. I paid over $25000 for the car and already HAD to spend over $7000 in repair. 1. The brakes was seized up (do not know how they passed safty). $600 to service those. 2. Three out of four of the struts was leaking (again safty issue) so I HAD to replace all four $3500. 3. The transmission broke $3000. This is all with regular driving (maybe 20km a day) to and from work on paved roads. More

Experience with Guelph Infiniti! I always thought when someone wants to earn your business, they would have the decency and professionalism to be fair and reasonable. On a recent tri I always thought when someone wants to earn your business, they would have the decency and professionalism to be fair and reasonable. On a recent trip to Guelph Infiniti, the sales guy was friendly but what they offered for my car that is practically Brand New with little mileage and fully loaded which was purchased from them few years ago was beyond words. They sell the cars on their lots for 34-36K without all the additions and offer me something like 28K. I know I would not deal with them and also would very unlikely consider another Infiniti period. Owed G37 Coupe and Q50 S Deluxe and will take my hard earned money to another dealer I have more faith and trust in. More

Not trust worthy This dealer has sales representative, very sweet and get you to buy a car, it is all about ethics and service. as soon as you paid them, you find out This dealer has sales representative, very sweet and get you to buy a car, it is all about ethics and service. as soon as you paid them, you find out that they lied to you from very first minute. the problem is people do not complaint and this dealer could get away for anything. please contact OMVIC TEL 18009436002, it is Government agency deal with dealeship fraud. web site www.mvic.on.ca More

Stay Away....Period!! Had to repair (again) AC system after 20,000 kms. Yes now out of warranty period but give me a break (please) on my next repair bill. First a lower Had to repair (again) AC system after 20,000 kms. Yes now out of warranty period but give me a break (please) on my next repair bill. First a lower cost quoted then, $400 higher AFTER they inspected my car. This also AFTER the problem identified was possibly a clutch (vs entire compressor) only to find out the compressor put on my car 2 years ago, you could not even swap out the compressor clutch meaning you had to re-buy the entire unit.....and pay $500 more. So going from a clutch job to aftermarket replacement dents the pocketbook additionally by $500 plus the extra scam of $400 more. Guys - simply tell me upfront (if you know what parts you are putting in) and then not mention of the cheaper work if it is entirely not even possible THEN stick to your original quote to repair!!!! Certainly smells of rotten service and cash grab. Due soon for another car and certainly will not be from there. Business schools love stories like this one. Happy future Guelph Infinity!! More

Terrible attitude from sales people I was trying to negotiate to buy a fx 50 s and they wanted my credit card over the phone, I don't live close to Guelph, about 50 mins away. Wanted to I was trying to negotiate to buy a fx 50 s and they wanted my credit card over the phone, I don't live close to Guelph, about 50 mins away. Wanted to make sure before I drive down that they can work with my numbers that I presented over the phone. Called the next day and vehicle has gone. Then I gave them a second chance, cheated with online person. They asked me the same questions when I was telling and typing to them. I had to repeat myself. Also when I requested a manager,mother still had a sales person give me a call. He was kind of rude to me saying that a very high mileage vehicle in good condition is high price. I checked online and compatible vehicles the vehicle should be about 3500 less. I then called another Infinti dealer to check on this value, they told me it is too high also. Watch out for this shady dealer, no wonder they have so many bad reviews from people. I can see why. After seeing other peoples reviews I will not waste my time, effort, gas and mileage to be dissapointed on there bad customer service and sales tactics, by lecturing a customer on vehicles. I know a lot about vehicles myself. Just recently bought a great condition in and out Nissan Murano from a dealer with warranty included and mileage was low to. More