Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Guelph INFINITI
Guelph, ON
80 Reviews
Filter Reviews by Keyword
By Type
80 Reviews of Guelph INFINITI
November 30, 2020
THE WORST! Blame the customer! Told we needed to replace THE WORST! Blame the customer! Told we needed to replace our brake pads after 20000kms of city driving! What an absolute scam! Mike acted like a ‘ho THE WORST! Blame the customer! Told we needed to replace our brake pads after 20000kms of city driving! What an absolute scam! Mike acted like a ‘holier than thou’ xxxxx. Blamed us for the brakes because we didn’t read the 400 page manual cover to cover. More
by Neveragain
Employees Worked With
Mike service
November 13, 2020
Charge a lot for little work. Left grease finger tip marks on the hood and front chrome, we just waxed it a week before and it went in to the dealership in spotless condition. People are friendly. marks on the hood and front chrome, we just waxed it a week before and it went in to the dealership in spotless condition. People are friendly. More
by gotch
Employees Worked With
Chris Roach
October 31, 2020
Michelle was very courteous and helpful in finding what was the exact issue with my Q50. An action plan was established and followed promptly. Communication was very good, and job was done on time. Couldn was the exact issue with my Q50. An action plan was established and followed promptly. Communication was very good, and job was done on time. Couldn't ask for more. Good, reliable service! More
by Maghinea
Employees Worked With
Michelle
September 10, 2020
New, clean and modern facility. Great knowledgeable technician. No good customer services/experience and no sign of care. Won't consider buying infiniti ever again. technician. No good customer services/experience and no sign of care. Won't consider buying infiniti ever again. More
by Q60
Employees Worked With
Mike Service Manager
April 26, 2020
Terrible customer service, they lack the ability to resolve a warranty issue, their solution is to go elsewhere. My Qx60 has been in several times, still is not fixed. resolve a warranty issue, their solution is to go elsewhere. My Qx60 has been in several times, still is not fixed. More
by shoekstra1976
Employees Worked With
Micheal and Michelle - terrible!!
March 18, 2020
Great Service. Excellent customer service. They took care of my issues with care and my over all experience was an A+. I appreciate everything they did above and beyond :) of my issues with care and my over all experience was an A+. I appreciate everything they did above and beyond :) More
by shawn.farrell
Employees Worked With
Chris Roach
October 23, 2019
Amazing Service and Great Staff I bought my Jaguar XF through Guelph Infiniti because of previous experiences with the sales staff, but lately, as my vehicle has needed service, it i I bought my Jaguar XF through Guelph Infiniti because of previous experiences with the sales staff, but lately, as my vehicle has needed service, it is the Service Department team that keeps me coming back. A recent repair was particularly tricky but Mike, the Service Dept Manager, Ray, my mechanic and Michelle, my Service Advisor, were tenacious in working with the Jaguar parts department to get it figured out. They kept me in the loop every step of the way and the end result was a vehicle that is, once again running smoothly. More
by David J.
Employees Worked With
Mike, Michelle and Ray
October 05, 2018
Disgrace to the Infiniti Brand Bought a used car from them in Jan/Feb 2017. Almost 2 years later I'm still resentful of their disgraceful, unethical and unprofessional service. Bought a used car from them in Jan/Feb 2017. Almost 2 years later I'm still resentful of their disgraceful, unethical and unprofessional service. My mistake was not getting their promises in writing when I agreed to buy the car. The biggest jerk, second only to the General Mgr, was the Used Car Sales Mgr Richard Vernon. After writing him a very detailed email outlining all the issues that they never fixed on the car, his thoughtful response was basically "too bad for you". The car is great but the used car staff were as snake- oily as they come. A total disgrace to the brand. I have never returned for service and will never buy a car from them again. More
by Unhappy Customer
Employees Worked With
Richard Vernon
August 23, 2018
Stay away from Guelph Infiniti! I purchased a used 2018 Infinite from a used car dealership in Guelph some time ago. Shortly after purchasing it my wife noticed that the chrome ring I purchased a used 2018 Infinite from a used car dealership in Guelph some time ago. Shortly after purchasing it my wife noticed that the chrome ring around the right headlight had bubbled. I took it to Guelph Infinite and met with the assistant Service Manager who said he would take a look at it. On the way he asked my wife and I if we bought it there to which my wife responded "Does it matter?" From his obvious attitude it did matter to him. He gave it a look and then took his keys out of his pocket and punched a hole in the bubble and said it was a stone chip and therefore not covered under warranty. He advised me it would cost me $265 to install a new part. His attitude told it all and I left. Last week I took it to another Infinite dealership and met with the Service rep there who examined our vehicle and had his people go over the car. He stated that he felt the bubbling and peeling of the Passenger Front lower Valance was a defect and therefore completely covered under warranty. Today (2018-08-23) I returned to the other dealership and they replaced the part under warranty. I do not need to say anymore. I never again will take my vehicle to Guelph Infinite and would strongly urge anyone else to avoid this car dealership as they are in my totally unethical and their assistant service manager did nothing more than vandalize my vehicle. More
by Wayne
Employees Worked With
Assistant Service Managere
July 16, 2018
Thought I needed to spend thousands but only cost $200 My car was running poorly and I thought the problem was much worse than it actually was. I was expecting to pay thousands to get it fixed. I even had My car was running poorly and I thought the problem was much worse than it actually was. I was expecting to pay thousands to get it fixed. I even had someone else look at the car first before going to the dealership but it turns out I should have just gone to the dealership first. I was expecting to have to replace the computer which would not have been cheap, however the technician immediately found the real problem which turns out was just a cleaning of my mass airflow sensors and new air filters. I guess my car tried to eat a chipmunk through the air intakes. Plus I got 3 software updates on my late model car at no charge. Muzzi ( name is much longer but That’s what I remember) the service manager was straight forward which I appreciated. I would not hesitate to make a return trip to this dealership if needed. More
by S1eve
Employees Worked With
Muzzi
