Grimsby Ford

Grimsby Ford GROSSLY Overcharged For Labor - Never go here! Friday December 8th while driving through Niagara my vehicle experienced what I felt was a loss of power. Having had no previous difficulty with it I Friday December 8th while driving through Niagara my vehicle experienced what I felt was a loss of power. Having had no previous difficulty with it I wondered if i may have gotten water in a fuel line or bad fuel or something. I exited in Grimsby and put $60 of premium fuel in my tank at 1:54 pm according to my receipt. I drove it on the service road for 5-10 minutes to see if it improved which it didn't. I then went into the nearby dealership, Grimsby Ford. I explained the situation I was in and they were able to get it into the shop at about 2:30 . Not long after I was told that my number 4 coil had gone bad, that they would replace it as well as a couple other things, ie. air filter etc. The price all in was going to be $738.00. There was no breakdown of how it added up to $738, just a verbal request for approval. I needed it fixed so I had to agree. I left to grab lunch across the street and upon return my vehicle was outside ready to go. I paid my bill at 3:52 but on examination of it later I saw that I had been charged $443 plus tax for Labor which amounted to more than $500 of the bill. The vehicle was in the shop for 80 minutes max. I have receipts with times to illustrate this. It seems like an excessive and rather highhanded, cavalier approach to handling a customer that had few options. I called the dealership and spoke to Adam, the service manager, I politely expressed my dissatisfaction with having spent nearly $500 on 80 minutes of labor when there is a big sign in the waiting area that clearly states the shop rate is $120 per hour. Adam the service manager says his mechanic worked fast and suggested that I should be happy that I wasn't sitting there for four hours. Adam the service manager felt justified in telling me he felt it was fair and so of course I feel justified in doing whatever i can do to prevent this from happening to anyone else in the market. Complaining on social media platforms is new to me but I am going to be very good at it in short order. Nice talking to you Adam, I'm going to have to end this now (remember). I've got other platforms to move on to. Copy paste. More

Amazing, friendly, honest, This was my first time dealing with Ford . very amazed with how honest how friendly and helpful they were . They took the time answered all questio This was my first time dealing with Ford . very amazed with how honest how friendly and helpful they were . They took the time answered all question and showed us everything about our new vehicle. My husband and I both could not be more happy with our new vehicle looking forward to many more years dealing with Grimsby Ford and Justin and Angie and Doug the manger or owner every one was amazing ty again for making purchase sign Joe and Diane our Big Girl Truck name is Black Beauty xoxo More

Never go here I would not recommend this dealer to anyone, they were very unprofessional, and very hard to get ahold of, the financial adviser was very arrogant I would not recommend this dealer to anyone, they were very unprofessional, and very hard to get ahold of, the financial adviser was very arrogant More

AVOID THIS DEALERSHIP at ALL COSTS!! I am giving this dealer one star for presentation. Vehicles were clean and persons were friendly. I have purchased many Fords in the last 20 years ( I am giving this dealer one star for presentation. Vehicles were clean and persons were friendly. I have purchased many Fords in the last 20 years (Six just last year) from a few different dealers. If you have ever heard the phrase "wolf in sheep's clothing?" if you have, then in the phrase dictionary this dealership is the example. I am a wealthy businessman who knows business and how to conduct it honestly. This is a place of slick operators. BEWARE! More

Cash Grab Beware I have been using Forbes/Grimsby Ford for past 20 years. Service was always professional with Don. Now they have all new service staff and it has beco I have been using Forbes/Grimsby Ford for past 20 years. Service was always professional with Don. Now they have all new service staff and it has become just a cash grab, Went it for an oil change and told I need a new battery. Funny 3 other people in for service all needed new batteries a bit suspicious. I went in for a emissions test and an issues with my tires. 4 hours later and 700 later. Went in for an oil change the other day and now they said need more work almost the same as just completed. When I said I had no time today for the repair the service advisor went off in a huff. I think they need to pay for all the renovations so they are making up all these things in the service department for it. New ownership and ALL the good service people are gone which includes some the mechanics , Jack (service manager) , Don Service Advisor. STAY AWAY I am not going back. More

Great Visit great staff Great staff. We had an amazing overall experience with Grimsby Ford. They always seem to be trying to make improvements to better the experience. Redo Great staff. We had an amazing overall experience with Grimsby Ford. They always seem to be trying to make improvements to better the experience. Redone the service department, the drive thru and they have added a car wash. More

Outstanding!!! Grimsby fords sales staff treated my husband and I with the utmost respect, we were so pleased to not have a "pushy salesman" helping us. Grimsby fords sales staff treated my husband and I with the utmost respect, we were so pleased to not have a "pushy salesman" helping us. More

Overall Great Experience I bought a new Ford Focus through Grimsby Ford and I had an overall great experience. Everyone was so nice and helpful. They were able to answer all m I bought a new Ford Focus through Grimsby Ford and I had an overall great experience. Everyone was so nice and helpful. They were able to answer all my questions and process my purchase quick and easy. More

Trurck Purchase I was treated properly and fairly by my salesperson Daniel and the sales manager Joanne. For being a smaller dealership i was happy with how i was tr I was treated properly and fairly by my salesperson Daniel and the sales manager Joanne. For being a smaller dealership i was happy with how i was treated from start to finish. They really do know their stuff. Would recomend to anybody looking for a new vehicle More

Attention to detail Grimsby Ford has been professional from day 1. From Andrew up front when looking for my truck to doing leg work to get it delivered to the service tea Grimsby Ford has been professional from day 1. From Andrew up front when looking for my truck to doing leg work to get it delivered to the service team when I come in for routine maintenance. It's not like other dealerships that get your money and forget you, Grimsby Ford remembers you and follow up to see if anything is needed. Everyone should make Grimsby Ford a priority stop for all things sales service and parts. Leaders of the pack More