Grimsby Ford

Cash Grab Beware I have been using Forbes/Grimsby Ford for past 20 years. Service was always professional with Don. Now they have all new service staff and it has beco I have been using Forbes/Grimsby Ford for past 20 years. Service was always professional with Don. Now they have all new service staff and it has become just a cash grab, Went it for an oil change and told I need a new battery. Funny 3 other people in for service all needed new batteries a bit suspicious. I went in for a emissions test and an issues with my tires. 4 hours later and 700 later. Went in for an oil change the other day and now they said need more work almost the same as just completed. When I said I had no time today for the repair the service advisor went off in a huff. I think they need to pay for all the renovations so they are making up all these things in the service department for it. New ownership and ALL the good service people are gone which includes some the mechanics , Jack (service manager) , Don Service Advisor. STAY AWAY I am not going back. More

Great Visit great staff Great staff. We had an amazing overall experience with Grimsby Ford. They always seem to be trying to make improvements to better the experience. Redo Great staff. We had an amazing overall experience with Grimsby Ford. They always seem to be trying to make improvements to better the experience. Redone the service department, the drive thru and they have added a car wash. More

Outstanding!!! Grimsby fords sales staff treated my husband and I with the utmost respect, we were so pleased to not have a "pushy salesman" helping us. Grimsby fords sales staff treated my husband and I with the utmost respect, we were so pleased to not have a "pushy salesman" helping us. More

Overall Great Experience I bought a new Ford Focus through Grimsby Ford and I had an overall great experience. Everyone was so nice and helpful. They were able to answer all m I bought a new Ford Focus through Grimsby Ford and I had an overall great experience. Everyone was so nice and helpful. They were able to answer all my questions and process my purchase quick and easy. More

Trurck Purchase I was treated properly and fairly by my salesperson Daniel and the sales manager Joanne. For being a smaller dealership i was happy with how i was tr I was treated properly and fairly by my salesperson Daniel and the sales manager Joanne. For being a smaller dealership i was happy with how i was treated from start to finish. They really do know their stuff. Would recomend to anybody looking for a new vehicle More

Amazing service whenever I'm in with my vehicle. Very quick and professional. Great staff, always friendly and helpful. They are always very efficient in servicing m whenever I'm in with my vehicle. Very quick and professional. Great staff, always friendly and helpful. They are always very efficient in servicing my vehicle. I would definitely recommend Grimsby Ford to anyone looking to get their vehicle serviced. More

Phenomenal Experience The service I received at this dealership in their sales department was outstanding. I came in and was promptly greeted in a friendly manor and throug The service I received at this dealership in their sales department was outstanding. I came in and was promptly greeted in a friendly manor and throughout the entire process I was treated with courtesy and respect. More

Attention to detail Grimsby Ford has been professional from day 1. From Andrew up front when looking for my truck to doing leg work to get it delivered to the service tea Grimsby Ford has been professional from day 1. From Andrew up front when looking for my truck to doing leg work to get it delivered to the service team when I come in for routine maintenance. It's not like other dealerships that get your money and forget you, Grimsby Ford remembers you and follow up to see if anything is needed. Everyone should make Grimsby Ford a priority stop for all things sales service and parts. Leaders of the pack More

Chadd Lockwood is the Best General Manager! Chadd Lockwood is the best General Manager I have ever met. He is knowledgeable, funny & courteous. He will definitely take the time and care to help Chadd Lockwood is the best General Manager I have ever met. He is knowledgeable, funny & courteous. He will definitely take the time and care to help find you the right vehicle for your needs (even if you don't end up getting into a Ford - LOL) he's just that good of a guy :) I would highly recommend Grimsby Ford, and Chadd Lockwood, to anyone looking for a vehicle! On top of it all, the atmosphere is great! Everyone who works there is professional and easy going! It certainly makes the car buying experience a better one, when you are not being haggled by sales staff who only care about the commission they are getting on their next pay! More

Worst Dealership in Niagara and maybe in Canada so I bought a used 2012 Volkswagen GLI from this dealership, 10,000km down the road, my transmission SHOT, went to VW dealership to get it repaired un so I bought a used 2012 Volkswagen GLI from this dealership, 10,000km down the road, my transmission SHOT, went to VW dealership to get it repaired under my 5yr drivetrain/powertrain, found out the cars DSG service hadn't been done at 60,000 when they took over the car, so now I am stuck with a $7,000 repair job. Car was also driven by an employee for 4,000km ( was aware of that). I spoke with the GM and Sales Manager, GM was helpful and understanding and the Sales Manager Grant was not helpful at all. Said he'd call/text me with info to help me get it fixed for a deal, but decided to leave me in the dark and make the excuse that he couldn't get a hold of the Service Manager yet I'm sure if i called every day, I'd be able to get ahold of him. Pretty poor professionalism in this case and it's ridiculous that they sell me a car that turns out to be a lemon and now I am at risk driving every day, and my transmission completely failing. More