Greg Vann Nissan

If I could give no stars, I would. This is a terrible shop. They overcharge you, give you incorrect details about maintenance needed, they don't understand what is included in basic wa This is a terrible shop. They overcharge you, give you incorrect details about maintenance needed, they don't understand what is included in basic warranty, and try to cheat as much money out of you as they possibly can. On top of that, they have zero customer service, are rude, and Greg Vann is incredibly patronizing. Don't go there. If you live in the area, go to Nissan Kitchener instead. They are kind, helpful, knowledgeable, understand basic warranty, they are decent, and don't overcharge you. More

It's seem that this dealership doesn't believe in customer service, for just diagnostic they wanted me to leave my vehicle for a day? means a day just for the diagnostic and probably a day or two for customer service, for just diagnostic they wanted me to leave my vehicle for a day? means a day just for the diagnostic and probably a day or two for repair. They donot offer any solution but give their price upfront ,I found Waterloo Nissan much better More

Recently changed oil in Greg Van Nissan and had diagnostics for my Nissan pathfinder. They told me that I need to change rear brakes (2mm and 3mm pads meat left). I bought parts (rear brakes with r diagnostics for my Nissan pathfinder. They told me that I need to change rear brakes (2mm and 3mm pads meat left). I bought parts (rear brakes with rotors) and brought the car in another garage (not dealership). They showed me that I don’t need to change these brakes (it was 7mm pads left). Moreover, I was shown that rear coil springs were broken and need to be replaced, and this is safety issue. In Greg Van they didn’t even mention about the issue. In overall I lost money ordering parts (which I don’t need to replace) and for other diagnostics. Also important safety issues was not even detected. It’s outrageous how this dealership is working. Never will come to it again. More

horrible customer service. do not go here. you will be gouged for parts and labor even if you are under warranty. bbb. should investigate. do not go here. you will be gouged for parts and labor even if you are under warranty. bbb. should investigate. More

When I purchased a vehicle, I was told it had no accidents. When I had body work done to it due to stones being thrown at the car when a truck went off the road, I took it to a body shop (accredited accidents. When I had body work done to it due to stones being thrown at the car when a truck went off the road, I took it to a body shop (accredited) and they told me the vehicle had been in a major front end accident.. S.V. was the one who sold me the vehicle. I then asked Nissan about it and the Manager had told me that he knew I was in an accident.. so they sold me a vehicle that had extensive work done to it, and lied about it.. I didn't buy from Hyundai because I trusted the Nissan was a good car company.. turns out they lie just as much as any other.. no good review for Cambridge Nissan.. when I confronted S.V about it, she was very rude through emails and didn't try to rectify anything or even consider to speak with me about my vehicle. More

I had my car towed to Nissan last Monday because it wouldn't start, they took a look at it and said it was the battery. They changed the battery, charged me $500, I drove it twice and had the exact sam wouldn't start, they took a look at it and said it was the battery. They changed the battery, charged me $500, I drove it twice and had the exact same problem happen this weekend. They want to charge me again for the diagnostic fees even though it is the exact same issue so clearly they diagnosed it wrong and charged me for it the fisrt time. And they said they'll try to fit it in, within the month between other appointments. Seriously!?! I'm supposed to go up to a month without a vehicle? Now because I said no, I'll take it somewhere else, so I'll have to have it towed again they said if it's still there tomorrow they're going to charge me for parking on they're lot. Absolutly TERRIBLE customer service. More

Called to speak to someone about service done under warranty and got minimal support. Went to to other dealerships to get a quote for for the part - called them back to confirm that the 10,000 job they warranty and got minimal support. Went to to other dealerships to get a quote for for the part - called them back to confirm that the 10,000 job they did last May 2024 has been given problems and I have one year warranty - they said I would still have to do another diagnostic test - even though I paid for one to confirm their denial of support and work by a Kitchener Nissan dealer ship. They said they could only see me in one week. Asked for a print of of the work order done to pick up that day too - they did print it off yet when I went inside most of the technicians were sitting inside not busy at all taking a break, Why could they not squeeze me in that day? Two other dealerships did? The work was done here...shouldn't they be the ones making room for better care and customer service? I have never met such a rude dealership - usually when the front staff are cold and unapproable it is a top-down issue. Greg Vann may not be doing justice or service to treating people right. Here I am waiting one week to go see me them week - wish me luck! Ugh More

Called to speak to mechanic about a code and they said I couldn’t. They couldn’t get me in for another 5 days either. So, I called another Nissan dealer in a nearby city and they let me speak to a Service couldn’t. They couldn’t get me in for another 5 days either. So, I called another Nissan dealer in a nearby city and they let me speak to a Service Manager who was kind, pleasant, informative and got me in today! They also gave me a free car wash coupon. They also told me that they could have put in a reconditioned transmission (Cambridge dealer said they only put in new ones and it would be about $10,000)! I won’t ever go to the Cambridge dealership again. Their customer service is lacking. More

We dealt with Sue and Greg Vann. We had a great experience. Sue was nothing but professional and very down to earth. This is our 4th vehicle in 5 years. Although Sue was extremel We had a great experience. Sue was nothing but professional and very down to earth. This is our 4th vehicle in 5 years. Although Sue was extremely busy on a number of occasions, she still took the time to ensure we were comfortable and had something to drink while we waited. Sue also came in on her day off to accommodate us. Greg too worked with us although balancing a very busy schedule took the time to listen to what we wanted. We are very happy with our purchase and would recommend them to anyone especially Sue Van. More

Worst Customer service. Took my Rogue in for a leaking water pump. They told me they were booked for the next 12 days. It was a warrant job. So of course they wouldnt help Took my Rogue in for a leaking water pump. They told me they were booked for the next 12 days. It was a warrant job. So of course they wouldnt help right away. I called Nissan Brantford. Brought it to them this afternoon. They checked it out and yes the water pump is leaking and they ordered one for me and sent me an email telling me I could have it fixed on Monday morning under warranty. I have spent my last dollars at Greg Vann Nissan.. The worst dealership ever with the worst front desk service More