Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Dear Ken.Elrick.ii, Thank you for the wonderful review and for sharing your positive experience at the Grande Prairie VW Service Department. We're thrilled to hear that Daniel Bartlett and Brad Larson provided you with exceptional service, offering valuable information and advice for your recently purchased VW. It's rewarding to know that our team's professionalism and friendliness left a lasting impression and that you felt the value provided was above and beyond your expectations. We're delighted to receive your commendation on our service price transparency, workmanship, and communication. Knowing that you left with both satisfaction and savings is exactly what we strive for with every customer. Thank you for choosing us and for your recommendation. We look forward to continuing to provide you with the same high level of service in the future. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear d.l.muller, We appreciate you taking the time to share your experience. It's wonderful to hear that our customer service team, including Daniel Bartlett and Mickaela Ward, provided you with friendly and efficient service. We are pleased to know that we could accommodate you at short notice and complete the job swiftly. We take note of your rating on service price transparency and are continuously working to improve in this area. Your feedback is invaluable to us as it helps us to refine our services. Thank you for recommending Grande Prairie Volkswagen, and we look forward to serving you again with the same expediency and quality workmanship in the future. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Melissa Caspe, We are incredibly grateful for your excellent review! It's wonderful to hear that you found our team, and particularly Daniel Bartlett, to be very helpful and ready to assist in every way possible. We are committed to transparency and timely service, so we’re glad these aspects stood out to you. Your comments on the cleanliness of our dealership are also much appreciated, as we strive to create a welcoming environment for all our customers. Thank you for recommending us and for acknowledging the effort of our staff. We look forward to your next visit and the opportunity to assist you again. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Nicky Steele, We're absolutely delighted to receive your review and learn about your consistently positive experiences at Grande Prairie Volkswagen. It's wonderful to know that our team's friendliness and the welcoming atmosphere have consistently met your expectations. A special thank you for acknowledging Jessica's efforts to make sure your service visits are satisfactory. We pride ourselves on providing excellent service, and your affirmation of our team's hard work is truly gratifying. Your never being disappointed is the highest compliment we could hope for. We’re grateful for your recommendation and look forward to continuing to provide you with exceptional service in all your future visits. Best wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear cblackburn, Thank you so much for sharing your outstanding experience with us. We are delighted to hear that you consistently receive excellent customer service from Daniel Bartlett and the rest of our team at Grande Prairie Volkswagen. It's our mission to make every customer feel valued and appreciated, and it’s great to know we have succeeded with you. Your perfect ratings across the board for service price transparency, workmanship, service time, and communication are truly the benchmarks we strive for. We're also honored by your recommendation. We value your loyalty and are looking forward to continuing to provide you with the high standard of service you’ve come to expect from us. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@VWLOVERDUBWUBADUCK, Thank you for taking the time to express your gratitude towards Daniel Bartlett and for providing feedback on your recent service visit. We're pleased to hear that Daniel's service met your expectations. However, we sincerely apologize for any confusion regarding payments for warranty items and the miscommunication you've experienced. We understand how important clarity and consistent information are to our customers, and we regret that we fell short in this instance. We would like to resolve this matter promptly and ensure that you have all the necessary clarification regarding your warranty and service charges. Please reach out to us directly at your earliest convenience, so we can address your concerns in detail and improve your overall experience. Your feedback is invaluable to us as we continually strive to enhance our service quality and communication. We appreciate your honesty and hope to turn your experience around. Best regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear darlene, We are sincerely grateful for your kind words about your service experience with Daniel Bartlett at Grande Prairie Volkswagen. It's heartening to know that Daniel's politeness and attentiveness made a positive impact on your visit. We always strive for transparency and to keep our clients well-informed, so it's rewarding to hear that this was your experience. Thank you for your feedback on the workmanship and service time; we are constantly looking for ways to improve and your input is invaluable. Your recommendation means the world to us. If there's anything more we can do to assist you or enhance your future visits, please let us know. Your satisfaction is our priority and we look forward to serving you again. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

@senrabtwo, Thank you for your review and for bringing in your VW Jetta to address the brake noise. We're glad to hear that issue was resolved and appreciate your patience as we work towards a resolution with VW HQ regarding your radio and cell phone concerns. Your feedback on our service time and communication is invaluable, and we're committed to ensuring that your next visit is a 5-star experience. If you have any further questions or need assistance in the meantime, please don't hesitate to reach out. Warm regards, Nathan Wheeler Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Melanie M., Thank you for taking the time to leave such a wonderful review for Grande Prairie Volkswagen! We are overjoyed to hear that you experienced excellent and speedy service, and that our team's kindness and expertise contributed to a pleasant visit for you. Daniel Bartlett, Mickaela Ward, and Jessica S. are integral parts of our team, and your recognition of their hard work and dedication is much appreciated. We're proud to have earned your recommendation. Please know that we are always here to provide you with quality service and support whenever you need us. Your satisfaction is what motivates us to maintain high standards in everything we do. Warm wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Melissa Caspe, Thank you for sharing your positive experience with Daniel Bartlett at Grande Prairie Volkswagen. We're delighted to hear about his commitment to providing excellent service and his effort to accommodate your schedule by expediting the service so you could get to work. It's this kind of customer-focused approach that we pride ourselves on. We appreciate your feedback and look forward to continuing to provide you with the same level of service in the future. Best regards, Nathan Wheeler Grande Prairie Volkswagen