Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Jadeterry98, it's a delight to read your review! We're overjoyed to know that our team's positive spirit and quality service made your experience with us stand out. Your wholehearted recommendation means the world to us. It's customers like you that make our job incredibly fulfilling. Thank you for trusting us with your service needs; we're here whenever you need us. Enjoy every journey in your Volkswagen, and remember, we're just a visit or call away for any assistance you require!

Grande Prairie Volkswagen responded

Dear Yanishewski's, We sincerely apologize for the longer than expected wait time during your service visit and any inconvenience it caused. We understand that your time is valuable, and we regret that we did not meet the service time we communicated to you. Please be assured that it is always our goal to provide efficient service and clear communication. We are reviewing our procedures to ensure that all our customers receive timely updates, especially if there are unexpected delays. -Your feedback is crucial to us in improving our service, and we are grateful that you brought this to our attention. We would appreciate the opportunity to discuss this further with you and to make things right. Could you please contact us at 780-532-7222 at your earliest convenience? Thank you for your patience and understanding, and we hope to regain your trust in our service department. Warm regards, The Customer Service Team at Grande Prairie Volkswagen-

Grande Prairie Volkswagen responded

Hello Glizzy goblin 469, Thank you for the glowing review and the exceptional rating! It's fantastic to hear that you had such a positive experience with our service. We apologize for any initial delay, but we're thrilled to know that we were able to exceed your expectations with the timeliness and quality of our work. Your kind words about our staff truly mean the world to us, and we're so grateful that you'd choose us again. We aim to continue providing great service and enjoyable conversations every time you visit. Best wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello Tracy, Thank you for sharing your feedback about your service visit. We're glad to hear that you find our service good and that the communication met your expectations. However, it's clear that the resetting of your seat settings and dashboard display has caused frustration, and for that, we truly apologize. It is often necessary to adjust these settings during service to ensure the safety and effectiveness of our work, but we understand the importance of returning them to your preferences before you drive away. We're taking steps to ensure that our team pays closer attention to personal settings and preferences for all our customers in the future. Your comfort and satisfaction are paramount to us, and we appreciate you bringing this matter to our attention. We look forward to serving you better at your next visit. Warm regards, The Customer Service Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello there, We're thrilled to see your glowing feedback and appreciate your kind words regarding our team's friendliness and helpfulness. It's always our goal to maintain a clean and welcoming environment, and we're glad that our service and parts departments stood out to you. Thank you for choosing us and for recognizing our efforts to provide an exceptional experience. We look forward to continuing to serve you in the future! Best Wishes, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Mannu, It's fantastic to hear about your positive experience! Your endorsement means a lot to us. We are thrilled to know that our team, especially MP Bhatti, provided you with the professional and amazing service that we strive for. Thank you for choosing us for your service visit and for recommending us to others. We look forward to serving you again! Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Rithyagui1401, We are incredibly grateful for your outstanding review. It's a pleasure to hear that Mickaela Ward provided you with prompt, thorough, and professional service. We strive to assist our customers through every step of the process with the utmost care and attention to detail, and it's rewarding to know that Mickaela and our team have delivered this for you. Your appreciation for our service price transparency, workmanship, and communication is highly valued. It's feedback like yours that continues to inspire our commitment to excellence. Thank you for choosing Grande Prairie Volkswagen and for your recommendation. We look forward to continuing to provide you with exceptional service in all your future visits. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear GolfROwner, We're thrilled to receive such positive feedback from you! It's great to hear that our team, particularly Bryan Loewen and Mickaela Ward, provided you with friendly, helpful service and communicated effectively. We’re also delighted that you found our shuttle service with Bryan to be top-notch. Your satisfaction with our service time and transparency is something we take great pride in. While we note the four-star rating on workmanship, we are committed to continuous improvement and value your honest feedback. Thank you for recommending Grande Prairie Volkswagen. We look forward to serving you again and continuing to provide exceptional service. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Sujetg, Thank you for the fantastic review! We're so pleased to hear that your service visit was both fast and efficient. Knowing that Mickaela Ward assisted you and that your oil change and filter replacement were completed in under an hour is great news. We always aim to provide service that is not only quick but also meets our high-quality standards. Your feedback on service price transparency and workmanship is appreciated as it helps us to continually improve our services. Thank you for recommending Grande Prairie Volkswagen. We look forward to serving you again and providing the same level of service excellence on your next visit. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear aaron_hewko, We're delighted to read your review and learn that your service visit at Grande Prairie Volkswagen was so positive. Knowing that your vehicle was attended to promptly within 24 hours from your initial call, and that our staff, particularly Jessica Steppe, provided knowledgeable and efficient service, is incredibly gratifying. We're also pleased to hear that the workmanship and shuttle service met your needs, and that our service communication and transparency were up to the mark. Your satisfaction and the recommendation mean a great deal to us. Thank you for entrusting us with your vehicle’s service needs, and we look forward to maintaining the high standard of service for your future visits. Warm regards, The Grande Prairie Volkswagen Team