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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
153 Reviews

153 Reviews of Grande Prairie Volkswagen - Service Centre

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June 30, 2024

Sarah was a pleasure to work with and I really appreciate her help and assistance when at the Volkswagen dealership. We went to look at some models not ready to buy anything but I appreciated the help. More

by James
Recommend Dealer
Yes
Employees Worked With
Sarah Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2024 -

Grande Prairie Volkswagen responded

Thank you for your kind words! We're delighted to hear that Sarah made your visit to our dealership enjoyable. Even if you weren't ready to buy, we're glad she could assist you and provide the help you needed. We look forward to seeing you again when you're ready to take the next step. If you have any more questions or need further assistance, feel free to reach out. -Your Grande Prairie Volkswagen Team

June 19, 2024

My overall experience was fantastic, dropped my car off for some simple maintenance, turns out I need a little more than the maintenance I thought I need. The service team was very transparent with me and More

by Glizzy goblin 469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
Jun 19, 2024 -

Grande Prairie Volkswagen responded

Hello there, Thank you so much for sharing your positive experience at Grande Prairie Volkswagen. We're delighted to hear that our team was able to go above and beyond in addressing your car's needs, and that you enjoyed the loaner vehicle while we took care of everything. Your satisfaction is our top priority, and your feedback about the exceptional balance and condition of your car after the service is especially gratifying. We look forward to welcoming you back for any future service needs! Best regards, The Grande Prairie Volkswagen Team

June 12, 2024

Staff are very friendly and pleasant, even the staff that are not looking after your vehicle. The service bay is clean and tidy. More

by Mford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Grande Prairie Volkswagen responded

Hello Mford, Thank you for the fantastic review! We're thrilled to hear that you found our staff friendly and our service bay clean and tidy. It's our goal to provide a welcoming and efficient service environment for all our guests. Brad, Mickaela, and the rest of the team really appreciate your kind words and are glad they could make your visit a pleasant one. Warm regards, The Grande Prairie Volkswagen Team

June 05, 2024

Love going to this place the staff are very helpful and the coffee is awesome More

by Melissa Caspe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Grande Prairie Volkswagen responded

Hello Melissa, Thank you for your glowing review! We're thrilled to hear you enjoyed your visit and the coffee too! It's always our goal to provide helpful and friendly service, and we're glad that Michaela and the team could do exactly that. We look forward to seeing you again for your next service visit. Warm regards, The Team at Grande Prairie Volkswagen

May 24, 2024

Friendly efficient service. Good quality workmanship and knowledgeable staff. Always satisfied completely with the servicing of my vehicles. More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Grande Prairie Volkswagen responded

Hello Nico, Thank you for your fantastic review! We're delighted to hear that you've consistently had positive experiences with our service team, led by Mickaela. Ensuring high-quality workmanship and knowledgeable interactions is our priority, and it’s great to know we are meeting your expectations. We appreciate your continued trust in us for servicing your vehicles and look forward to maintaining this standard in all your future visits. Warm regards, The Team at Grande Prairie Volkswagen

May 18, 2024

This dealership is able to get you going in a timely manner and let you know how it’s going with your vehicle. More

by beancaryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Grande Prairie Volkswagen responded

Hello beancaryn, Thank you so much for your wonderful review! It's great to hear that you were pleased with the efficiency and communication during your service visit. We always strive to keep our clients well-informed and to ensure their vehicle needs are met promptly. Your positive feedback, especially regarding Bryan Loewen's assistance, is truly appreciated. We look forward to continuing to serve you with the same dedication in the future. Warm regards, The Team at Grande Prairie Volkswagen

May 15, 2024

Ashly was amazing and professional now, the shop itself is horribly run. To take 6.5 hours to change like and to put on new summer tires and mount. Talked to General Manager, he did not speed things up. I More

by Johnkreiser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Grande Prairie Volkswagen responded

Hello John, We sincerely apologize for the long wait times and the frustration caused during your recent visit. We understand that this experience did not meet the high standards we strive to uphold. Your feedback is invaluable and we are actively working to improve our service efficiency and communication. We appreciate you bringing these issues to our attention, and we hope to have the opportunity to restore your confidence in our services. Warm regards, The Team at Grande Prairie Volkswagen

May 15, 2024

I was impressed with the friendly & professional service. I would definitely recommend this dealership to anyone. More

by NJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in the Service Dept.
May 23, 2024 -

Grande Prairie Volkswagen responded

Hello NJ, Thank you so much for your positive feedback and for recommending us! We're thrilled to hear that Ashley and our service team made your experience both friendly and professional. We strive for excellence in all our interactions, and it's wonderful to know we hit the mark for you. Looking forward to seeing you again at Grande Prairie Volkswagen! Warm regards, The Team at Grande Prairie Volkswagen

May 12, 2024

I'm always treated well in the service department. Appointment starts on time and ends when promised. More

by Klclose13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
May 14, 2024 -

Grande Prairie Volkswagen responded

Hello Klclose13, We're so pleased to hear about your positive experiences with our service department! Ensuring that appointments start on time and meet our clients' expectations is a top priority for us. Thank you for recognizing the efforts of Bryan, Mickaela, and Jade. We look forward to continuing to serve you with the same dedication and quality in the future. Warm regards, The Team at Grande Prairie Volkswagen

May 03, 2024

As always a pleasure to meet staff who are always friendly and helpful. Fast and efficient service. More

by mcaven1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
May 09, 2024 -

Grande Prairie Volkswagen responded

Hello mcaven1950, Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with our team. Providing friendly, efficient service is our top priority, and we're thrilled that Michaela and Jade could help make your visit a pleasure. We truly appreciate your recommendation and look forward to welcoming you back to Grande Prairie Volkswagen for any future needs. Warm regards, The Team at Grande Prairie Volkswagen

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