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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
153 Reviews
Call Service Center (780) 532-7222

153 Reviews of Grande Prairie Volkswagen - Service Centre

Sort by
September 29, 2024

Received good and speedy service. Bought my Tiguan in 2018 and have been pleased with their service. More

by rjc2005
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Angela Berzniuk
Report | Print
Oct 06, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you for taking the time to leave such positive feedback about your experience at Grande Prairie Volkswagen. We're thrilled to hear you have been satisfied with the service for your Tiguan since 2018. However, we've noted your comments regarding the transparency of our service pricing. Your input is incredibly valuable to us, and we are continually striving to improve our service in all areas. Please feel free to reach out to us directly if you have any suggestions or need further assistance in the future. Best regards, The Grande Prairie Volkswagen Team

September 14, 2024

Franklin and the service team made sure everything went as planned. Great team work. Always feel well looked after. More

by Mwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franklin
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Sep 20, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you so much for your kind words and fantastic review! We're thrilled to hear that Franklin, Madison, Michael, and Mickaela made sure everything went smoothly during your service visit. Our team always aims to ensure that every aspect of your experience is handled with care and precision. We're grateful for your trust in us and look forward to continuing to serve you with the same level of excellence. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. Warm regards, The Grande Prairie Volkswagen Team

September 14, 2024

Very friendly and helpful staff. Always great service many thanks. I will recommend dealership to friends! More

by Drjen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember. Angela? Jacqueline?
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Sep 20, 2024 -

Grande Prairie Volkswagen responded

Hello Drjen, Thank you so much for your kind words and for recommending us! We’re delighted to hear that you had such a positive experience with our team. It’s always our goal to provide friendly and helpful service. We're not sure which team member assisted you, but we'll ensure your thanks reach all our staff. We appreciate your support and look forward to welcoming you again at Grande Prairie Volkswagen. Best regards, The Grande Prairie Volkswagen Team

September 13, 2024

Overall Service is good but labour charges are very high & Please start some rebate or discount for regular customers. More

by mcapricorn07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you for your honest feedback and the high ratings on our service quality and transparency. We truly appreciate your suggestion regarding rebates or discounts for regular customers. We’re continuously exploring ways to enhance our service offerings and make our pricing even more competitive. Your input is invaluable in helping us improve. We hope to serve you again soon and aim to meet all your expectations. Warm regards, The Team at Grande Prairie Volkswagen

August 27, 2024

Everyone I spoke with was polite and service was quick and they even delivered my car back to my work. More

by Celine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
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Aug 29, 2024 -

Grande Prairie Volkswagen responded

Hello Celine, Thank you for your positive review and for highlighting our team's efforts to provide quick and courteous service. We're thrilled to hear that your experience was efficient and that our home delivery service added convenience to your busy day. We look forward to serving you again and continuing to meet your expectations! Best regards, The Team at Grande Prairie Volkswagen

August 21, 2024

My vehicle servicing was well done, but I don’t understand why I bothered to make an appointment coming from out of town. I was scheduled in for an oil change appointment and it still took two and More

by Brittnay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
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Aug 24, 2024 -

Grande Prairie Volkswagen responded

Hi Brittnay, Thank you for taking the time to share your experience with us. We're glad to hear that your vehicle servicing was well done, but we sincerely apologize for the time it took despite having an appointment. We understand how frustrating it can be, especially when traveling from out of town, and we appreciate your patience. Your feedback is important to us, and we'll work on improving our scheduling to ensure that appointments are more efficient in the future. Thank you for bringing this to our attention, and we hope to provide a smoother experience on your next visit. Safe travels, and we look forward to serving you better in the future. Best regards, The Grande Prairie Volkswagen Team

August 16, 2024

Excellent to deal with. Go above and beyond . Always willing to go that extra mile More

by STAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Grande Prairie Volkswagen responded

Hi STAR, Thank you for the fantastic 5-star review! We're thrilled to hear that our team, especially Mickaela, went above and beyond to make your experience excellent. Your kind words motivate us to keep delivering top-notch service. We appreciate your trust and look forward to assisting you in the future. Best regards, The Grande Prairie Volkswagen Team

August 15, 2024

Welcoming atmosphere. Clean and tidy. Friendly and knowledgeable staff. Low pressure sales and service. Hands down enjoy the experience here. More

by nico.s.shull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Gerbrandt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2024 -

Grande Prairie Volkswagen responded

Hi Nico, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming atmosphere and low-pressure service at our dealership. It's great to know that Sam, Brad, Kaitlyn, and Mickaela made your experience a positive one. We appreciate your recommendation and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

August 01, 2024

They are responsive to feedback and their service department is excellent. The one caveat is that their loaner vehicles are never available. So don't bother buying that package More

by Golda David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Grande Prairie Volkswagen responded

Hi Golda, Thank you for your feedback and for highlighting the responsiveness of our team and the excellence of our service department. We’re glad to hear that Shawn, Madison, Paige, and Mickaela were able to assist you during your visit. We apologize for the inconvenience regarding the availability of loaner vehicles and appreciate your patience. Your comments are invaluable as they help us improve our services. We look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

July 28, 2024

Great service at intake and pickup. Have been a longtime customer and will continue to be one. More

by Bill mcmullan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Grande Prairie Volkswagen responded

Hi Bill McMullan, Thank you for your loyalty and for sharing your positive experience with our service team! We're delighted to hear that you've been satisfied with our service and that you'll continue to be a valued customer. If there's anything more we can do to improve your experience, please let us know. Best regards, The Grande Prairie Volkswagen Team

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