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Grande Prairie Volkswagen - Service Centre
Grande Prairie, AB
200 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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200 Reviews of Grande Prairie Volkswagen - Service Centre
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February 05, 2025
I had a great service experience, they even let me drop my car off early my car off early More
by t.mos
Employees Worked With
February 03, 2025
Came from ft st john part was not in did work to other issues 3 hrs work at most and we waited over 7 hours issues 3 hrs work at most and we waited over 7 hours More
by Donnamarienv
Employees Worked With
February 02, 2025
I have been dealing with GP VW since Dec. 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg 2015 when I bought a 2015 new Touareg. My most recent visit to this dealership continues with exemplary service I and my vehicle received. Touareg had starter and ignition issues, not surprising given 125 thousand km. My vehicle wad originally scheduled for one day but ended up being slightly over two days. After chatting with service rep, it was clear that the folks working on Touareg wanted to make sure that the work was done right in a cost effective way. More
by Charles
February 01, 2025
Service and staff were wonderful. They were able to help me with my flat tire quickly and efficiently. They were able to help me with my flat tire quickly and efficiently. More
by Melanie M.
January 28, 2025
My vehicle was in December 2 to have the top half of my engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submittin engine replaced. First I was told it was be a 2-3 day thing. Then it turned into a 10 day thing. I received a copy of the invoice they were submitting to warranty and I did not list an oil change.i reached out to confirm it was completed. It took almost 2 weeks of me constantly having to follow up to be told the service foreman told them they do it on every vehicle that needs that part replaced. They would get me the something saying an oil change has been completed. I have followed up weekly and keep getting told they will get me the invoice. At this point I am convinced that no oil change has been completed, because if it had been they would have an invoice to send to warranty. I am 100% not happy with the service I have received since purchasing my first broken volkswagen. Can someone please get this sorted ASAP as I am tired of following up and the service department not doing there job. More
by krystalcook
January 21, 2025
Friendly staff, knowledgeable and great shuttle driver. VW always seems to go just that little bit over and above. And the coffee machine is an extra bonus! VW always seems to go just that little bit over and above. And the coffee machine is an extra bonus! More
by lyn.caldwell37
January 19, 2025
Very pleased with the reception I got when I arrived and kept informed of progress which was fast and efficient kept informed of progress which was fast and efficient More
by gvswitzer
Employees Worked With
January 14, 2025
The staff there are always friendly and approachable. They are knowledgeable and quick. Thank you it was great experience. They are knowledgeable and quick. Thank you it was great experience. More
by Juliaoh
January 14, 2025
They are usually good. But needed to bring my vehicle back after an oil change because caps were not tightened appropriately. But needed to bring my vehicle back after an oil change because caps were not tightened appropriately. More
by normajeen
Employees Worked With
January 13, 2025
I have had very good service from all of the departments. I have always gotten a loaner vehicle which is very much appreciated when I come in from 3 hours away. Everybody there is extremely kind and always a I have always gotten a loaner vehicle which is very much appreciated when I come in from 3 hours away. Everybody there is extremely kind and always answers my questions. More
by Kim1967
Employees Worked With
