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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
221 Reviews

221 Reviews of Grande Prairie Volkswagen - Service Centre

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April 05, 2025

The service is always quick and efficient and they managed to squeeze me in and also washed my vehicle for me More

by Kevinrderasp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Grande Prairie Volkswagen responded

Kevinrderasp, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

April 04, 2025

Very disappointed with the service. Expecting a professional job and communication as to difficulties that may have arose but just mentioned in the fact that there may be a gap that wil More

by joanne.shepherd
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Grande Prairie Volkswagen responded

Joanne.shepherd, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (587) 803-8307 when you have a chance. Thank you, and we look forward to hearing from you.

April 01, 2025

Service was ok. Car sat for days before being looked at due to staff changes. Repairs done promptly once it finally was looked at. More

by Greenapplefitness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Grande Prairie Volkswagen responded

We apologize for the delay in servicing your vehicle. We appreciate your patience and are glad the repairs were completed promptly once it was addressed. We encourage you to address your concerns in more detail to our service manager Brad at 780-532-7222. This will help us improve for future customers and your servicing moving forward. Thank you for your choosing Grande Prairie Volkswagen to service your vehicle.

March 29, 2025

The service was excellent as well as the shuttle. They even car wash my vehicle More

by Harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk, Sarah Kennedy
Apr 16, 2025 -

Grande Prairie Volkswagen responded

Harvey, we are so pleased you enjoyed your visit to Grande Prairie Volkswagen!

March 26, 2025

Love this dealership, really straight forward and good energy, good range of vehicles. I definitely recommend More

by keaunacockwill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Grande Prairie Volkswagen responded

Keaunacockwill, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!

March 23, 2025

Great service awesome customer service care wash driver pickup from there and home thank you Micksrla , Jessica and Brian More

by Roberta Wayne kreiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Grande Prairie Volkswagen responded

Hi Roberta, Thank you so much for your kind review! We’re thrilled to hear you had a great experience with our service team and shuttle driver. Mickaela, Jessica, and Brian will really appreciate the shout-out! We’re always here to make your visits smooth and stress-free—thanks again for choosing Grande Prairie Volkswagen! Best regards, The GP Volkswagen Team 🚗💙

March 18, 2025

The staff were friendly and very accommodating. Sent me a text asking if I needed a ride to pick up my car after it was serviced. Great service! More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Grande Prairie Volkswagen responded

Hey Scott, Thanks for the awesome review! We’re so glad to hear Mickaela and the team were able to make things a little easier for you with the ride offer. It’s always our goal to go the extra mile—literally. 😄 Appreciate you choosing Grande Prairie Volkswagen! Best regards, The GP Volkswagen Team 🚗💙

March 17, 2025

Very quick to help and fit a customer in so vehicle can be serviced, courtesy car is so appreciated More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Berzniuk
Mar 23, 2025 -

Grande Prairie Volkswagen responded

Hi Wendy, Thank you for your wonderful review! We’re so glad we could accommodate you quickly and that you appreciated the courtesy car. Your satisfaction means everything to us, and we look forward to serving you again! Best, The Grande Prairie Volkswagen Team

March 14, 2025

I am new to this dealership but I’m very pleased with my service so far! More

by Cooperb9022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Grande Prairie Volkswagen responded

Hi Coopert9022, Welcome to Grande Prairie Volkswagen! We're so glad to hear that you're pleased with your service experience so far. If there's anything we can do to make your visits even better, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again! Best, The GP Volkswagen Team

March 13, 2025

I only interact with the service department in Grande Prairie as the car was purchased in Edmonton More

by Mford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
Mar 16, 2025 -

Grande Prairie Volkswagen responded

Hi Mford, Thank you for your 5-star review! We’re glad to hear that our service department has been able to assist you and provide a great experience. If you ever need anything, don’t hesitate to reach out—we’re always happy to help! Best, The Grande Prairie Volkswagen Team

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