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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
153 Reviews
Call Service Center (780) 532-7222

153 Reviews of Grande Prairie Volkswagen - Service Centre

Sort by
November 16, 2024

Service writer was very helpful with getting my windshield replaced. Was done in a timely manner More

by Trevorkwasney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
Report | Print
Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi Trevor, Thanks for sharing your positive experience with our service department! We're glad to hear that our service writer was helpful in getting your windshield replaced in a timely manner. We appreciate your 4-star rating and are committed to providing excellent service to all our customers. We are always looking for ways to improve, though. Could you tell us what we could have done differently to earn a 5-star rating next time? Thanks again for choosing Grande Prairie Volkswagen!

November 11, 2024

I always love the costumer service ant GP VW, and this last experience was no exception!! More

by MCurtis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for your kind words, MCurtis! We are delighted to know that you continue to love the customer service at GP VW and that your recent experience was just as positive as the previous ones. Bryan and the rest of the team truly appreciate your feedback and look forward to serving you again. Your satisfaction means the world to us! 😊🚗

November 08, 2024

I always have a great experience here from my amazing sales person Paige to start, right up to the on going services and maintenance. They are super polite and friendly and very knowledgeable. I get my c More

by teresakemp913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for sharing your wonderful experience, teresakemp913! We're delighted to hear that Paige and our team have consistently provided you with exceptional service and a seamless experience, from sales to maintenance. It’s always rewarding to know that our customers feel supported and valued. Your loyalty as a returning Volkswagen customer means the world to us. We look forward to serving you for many years to come! 🚗💨😊

November 02, 2024

Wonderful service! Quick and easy process. Techs know what they are doing. Foreman has a great butt More

by Chantel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Grande Prairie Volkswagen responded

Thank you for your fantastic feedback, Chantel! We're thrilled to hear that you had a quick and easy service experience and that our team met your expectations. We truly appreciate your sense of humor and are glad we could provide a great service visit for you! 😊🚗

October 24, 2024

Problem didn’t get fix on our brand new vehicle and they didn’t top up the air on my tires either like I asked. The next day after appointment the SOS service light came back on. More

by Derek Hadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2024 -

Grande Prairie Volkswagen responded

Hi Derek, Thank you for taking the time to leave us your feedback. We are truly sorry to hear that your recent service experience did not meet your expectations. Ensuring that our customers are fully satisfied is a top priority for us, and we sincerely apologize for the oversight in addressing your vehicle's issues. We would appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can ensure that your concerns are properly addressed. Thank you again for your feedback, and we hope to have the chance to provide you with a better experience moving forward. Sincerely, The Grande Prairie Volkswagen Team

October 10, 2024

Service is great. Took our Atlas in for a recall ,had that done and talked to Brad about what else needed to be done. Got the list and all was done by the end of the d More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Grande Prairie Volkswagen responded

Hello Mike, Thank you for leaving us such a fantastic review! We're thrilled to know that your service visit for your Atlas went smoothly and that all your needs were addressed promptly. It’s great to hear that our courtesy car added convenience to your experience. Brad, Shawn, and the entire team here at Grande Prairie Volkswagen are committed to providing efficient and thorough service. We appreciate your recognition and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

October 09, 2024

Great people to deal with and do a great job. Definitely going to get them to do all my mechanical work More

by RMK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jade Terry
Report | Print
Oct 13, 2024 -

Grande Prairie Volkswagen responded

Hello RMK, Thank you so much for your glowing review and the 5-star rating! We're thrilled to hear that you had a positive experience with our service team. It's great to know that Bryan, Mickaela, and Jade made your visit exceptional. We look forward to handling all your future automotive needs and keeping your vehicle running smoothly. Your trust in us for your mechanical work is greatly appreciated, and we're here whenever you need us! Best regards, The Grande Prairie Volkswagen Team

October 08, 2024

Friendly and Professional staff. They are always able to assist and work around your schedule. More

by TakeVacation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Grande Prairie Volkswagen responded

Hello, Thank you so much for your kind words and the perfect rating! We’re thrilled to hear that our team was able to accommodate your schedule and provide the friendly, professional service you deserved. Bryan, Mickaela, and the rest of our team always aim to deliver top-notch service that fits our customers' needs seamlessly. We look forward to welcoming you back to Grande Prairie Volkswagen for your future automotive needs. Warm regards, The Grande Prairie Volkswagen Team

October 02, 2024

Great staff who try to help me out every time. They even squeezed in an extra item. More

by Jen kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Grande Prairie Volkswagen responded

Hi Jen, thank you for the great review! We are thrilled to hear that our team was able to assist you efficiently and even add that little extra to your visit. We always strive to provide clear, prompt service and are glad to have met your expectations. We appreciate your feedback on our service price transparency and will continue to work on improving every aspect of our customer experience. Looking forward to seeing you again at Grande Prairie Volkswagen!

October 01, 2024

A pleasure doing business with them. Helpful and friendly. I would definitely come back for my automotive needs when the time arises. More

by lou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for your kind words, Lou! We’re delighted to hear you found our service helpful and friendly. At Grande Prairie Volkswagen, we strive to ensure every visit is smooth and enjoyable. Your satisfaction is our top priority, and we look forward to welcoming you back for all your automotive needs. Thanks again for choosing us and taking the time to share your experience! Warm regards, The Grande Prairie Volkswagen Team

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