Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Hi Jen, thank you for the great review! We are thrilled to hear that our team was able to assist you efficiently and even add that little extra to your visit. We always strive to provide clear, prompt service and are glad to have met your expectations. We appreciate your feedback on our service price transparency and will continue to work on improving every aspect of our customer experience. Looking forward to seeing you again at Grande Prairie Volkswagen!

Grande Prairie Volkswagen responded

Thank you so much for your kind words, Lou! We’re delighted to hear you found our service helpful and friendly. At Grande Prairie Volkswagen, we strive to ensure every visit is smooth and enjoyable. Your satisfaction is our top priority, and we look forward to welcoming you back for all your automotive needs. Thanks again for choosing us and taking the time to share your experience! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello, Thank you for taking the time to leave such positive feedback about your experience at Grande Prairie Volkswagen. We're thrilled to hear you have been satisfied with the service for your Tiguan since 2018. However, we've noted your comments regarding the transparency of our service pricing. Your input is incredibly valuable to us, and we are continually striving to improve our service in all areas. Please feel free to reach out to us directly if you have any suggestions or need further assistance in the future. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello, Thank you so much for your kind words and fantastic review! We're thrilled to hear that Franklin, Madison, Michael, and Mickaela made sure everything went smoothly during your service visit. Our team always aims to ensure that every aspect of your experience is handled with care and precision. We're grateful for your trust in us and look forward to continuing to serve you with the same level of excellence. If there’s anything more we can do for you in the future, please don’t hesitate to reach out. Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello Drjen, Thank you so much for your kind words and for recommending us! We’re delighted to hear that you had such a positive experience with our team. It’s always our goal to provide friendly and helpful service. We're not sure which team member assisted you, but we'll ensure your thanks reach all our staff. We appreciate your support and look forward to welcoming you again at Grande Prairie Volkswagen. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hello, Thank you for your honest feedback and the high ratings on our service quality and transparency. We truly appreciate your suggestion regarding rebates or discounts for regular customers. We’re continuously exploring ways to enhance our service offerings and make our pricing even more competitive. Your input is invaluable in helping us improve. We hope to serve you again soon and aim to meet all your expectations. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hello Celine, Thank you for your positive review and for highlighting our team's efforts to provide quick and courteous service. We're thrilled to hear that your experience was efficient and that our home delivery service added convenience to your busy day. We look forward to serving you again and continuing to meet your expectations! Best regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Hi Brittnay, Thank you for taking the time to share your experience with us. We're glad to hear that your vehicle servicing was well done, but we sincerely apologize for the time it took despite having an appointment. We understand how frustrating it can be, especially when traveling from out of town, and we appreciate your patience. Your feedback is important to us, and we'll work on improving our scheduling to ensure that appointments are more efficient in the future. Thank you for bringing this to our attention, and we hope to provide a smoother experience on your next visit. Safe travels, and we look forward to serving you better in the future. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi STAR, Thank you for the fantastic 5-star review! We're thrilled to hear that our team, especially Mickaela, went above and beyond to make your experience excellent. Your kind words motivate us to keep delivering top-notch service. We appreciate your trust and look forward to assisting you in the future. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Nico, Thank you for your wonderful review! We're delighted to hear that you enjoyed the welcoming atmosphere and low-pressure service at our dealership. It's great to know that Sam, Brad, Kaitlyn, and Mickaela made your experience a positive one. We appreciate your recommendation and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team