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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
217 Reviews

217 Reviews of Grande Prairie Volkswagen - Service Centre

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June 01, 2025

If this was for the exchange of my flat tire, then everyone involved was exceptional. They were friendly , kind and knowledgeable. I would highly recommend their services to everyone. More

by Juliaoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
Jun 04, 2025 -

Grande Prairie Volkswagen responded

Hi Juliaoh, thank you for taking the time to leave a review for us at Grande Prairie Volkswagen. We're happy we could meet your expectations! Thanks for the recommendation. Have an amazing day!

May 29, 2025

The people working in this branch are all nice and helpful. They are easy to deal with More

by Melissa Caspe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
May 31, 2025 -

Grande Prairie Volkswagen responded

Hello Melissa Caspe, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Jun 14, 2025 -

Melissa Caspe responded

Always appreciate the staff at GP VW. Friendly and always willing to help

May 29, 2025

Always very personable. McCayla is wonderful, so professional and friendly, I feel like she’s my personal service person just waiting for me. She’s been there from the very More

by leslienasalski05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Grande Prairie Volkswagen responded

Hello Leslienasalski05, thank you; we appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Grande Prairie Volkswagen!

May 29, 2025

Being from out of town and only having shuttle service when a service for my car took from 11 to 430 does not work for me. That meant I had to be dropped off and wait in that spot for 4.5 hrs. I was reall More

by Mwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Berzniuk
May 30, 2025 -

Grande Prairie Volkswagen responded

Thank you again for taking the time to let us know how we did. We appreciate your feedback and suggestion of offering additional options. Thank you for your business and choosing our dealership to service your vehicle.

May 28, 2025

Brad and his service team always go above and beyond to make sure everything is perfect on my vehicle More

by Happy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Grande Prairie Volkswagen responded

We look forward to your next visit! Take care! Thank you again for taking the time to let us know how we did. We hope you have a great day!

May 24, 2025

The service staff at VW GP are single handedly the best I have ever dealt with. I would buy another VW, just because of them! More

by Kyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Grande Prairie Volkswagen responded

Kyla, reviews like this give us motivation and help us ensure we provide high-quality care. Please don't hesitate to reach out if there's anything additional we can do for you.

May 21, 2025

Staff are fine but this last time I booked a service appointment it was cancelled on me by one of the service advisors without my asking and then I rebooked online and then was rescheduled by the call c More

by Dzenkiwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
May 23, 2025 -

Grande Prairie Volkswagen responded

Dzenkiwe, thank you for taking the time to leave us feedback about your experience with us. We would welcome the opportunity to discuss this with you further and work towards turning your experience around. Please contact our service manager at the dealership.

May 14, 2025

This dealership has made it better for me to schedule service as we are not from Grande Prairie we have always had the appointment when it was scheduled More

by Brent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Grande Prairie Volkswagen responded

Brent, we are so pleased you enjoyed your visit to Grande Prairie Volkswagen! Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2025

Good service, specially the driver who was assigned in us to go around very kind. More

by Sammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Kennedy
May 10, 2025 -

Grande Prairie Volkswagen responded

Sammy, we really appreciate your positive review! We hope to be of service to you again in the future. Best wishes, Grande Prairie Volkswagen

May 02, 2025

Great customer service for our recent full service on my daughter’s car. They also ordered in and replaced a piece of molding that we had broken when they were doing the service. More

by Tina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Grande Prairie Volkswagen responded

Tina, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Grande Prairie Volkswagen

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