Grande Prairie Volkswagen - Service Centre

Grande Prairie Volkswagen responded

Hi Erinmarie02, Thank you for the fantastic review! We're so glad to hear that you've always had a positive experience with our service team. We appreciate you highlighting our customer service at the desk and our shuttle service. We'll be sure to share your kind words with Bryan Loewen and our shuttle driver. We strive to make your service experience as convenient and enjoyable as possible, and it's wonderful to know we're meeting your expectations. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Chantel, Thank you so much for the amazing review! We're absolutely thrilled to hear that you're consistently impressed with our service and choose us for all your vehicle needs. We appreciate your loyalty and will be sure to share your kind words with Mickaela Ward. We strive to provide the best possible service experience, and it means a lot to us that you trust us with your vehicle. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Svend, Thank you for the great review! We're so glad to hear that you had such a positive experience with our service advisor, Angela. We'll be sure to pass along your compliments about her knowledge, helpfulness, and willingness to go above and beyond. We appreciate your feedback regarding the workmanship rating. We are always looking for ways to improve and ensure our customers are completely satisfied. Could you please provide more details about what specifically impacted your rating in this area? This valuable feedback will help us address any areas of concern and continue to deliver top-notch service. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Svend responded

From the beginning we have had heating issues and unfortunately all we have got is the run around on how there is nothing wrong with the car. But when you have to get into a cold vehicle and drive it after it running for 45 mins for it to warm up is totally unacceptable. We have spoke to a couple different dealerships and they say that it’s not right. I had spoke with the Canadian representatives last fall/winter about this issue while they were in town and was told that they were trying to find a solution to the issue but absolutely nothing has been done to rectify the situation. The car is great in the summer but wouldn’t recommend an Atlas in the northern parts of Canada. Nothing to do with the service advisors they are just relaying msgs. Unhappy consumer.

Grande Prairie Volkswagen responded

Hi wasper, Thank you so much for the kind words! We're thrilled to hear that our service team went above and beyond to provide you with exceptional service. We'll be sure to share your compliments with Bryan, Mickaela, and Jade, as well as our service manager. We appreciate your 5-star rating and your feedback! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi digitec, Thank you for the wonderful review! We're so glad you found our facility neat and tidy and our staff pleasant, friendly, and accommodating. We strive to create a welcoming and positive environment for all our customers. We appreciate you taking the time to share your positive experience, and we'll be sure to pass along your compliments to Shawn, Madison, Bryan, Teri, and Mickaela. Thanks again for the 5-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Venessa, Thank you for the amazing review! We're so glad to hear that you're consistently happy with our service department. We strive to provide efficient and timely service, and it's wonderful to know we're meeting your expectations. We appreciate your kind words about our staff and their dedication to providing good service. We'll be sure to share your compliments with Mickaela Ward. Thanks again for the 5-star rating and for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Nico, Wow, thank you for the fantastic review and for the kind words about our service team! We're thrilled to hear that you appreciate our friendly staff and that your car is always repaired right the first time. We also appreciate you noticing how clean your car is when you get it back – we strive to go the extra mile! We'll be sure to share your compliments with Brad and Mickaela. Thanks again for choosing Grande Prairie Volkswagen! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi Jeannirom, Thank you for the great review! We're so glad to hear that you've been happy with our service department, even though you didn't purchase your Atlas from us. We appreciate you highlighting our shuttle service and our efforts to accommodate out-of-town customers. We understand that your time is valuable, and we strive to make your service experience as efficient as possible. Thanks again for the 4-star rating! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi smagil, Thank you for taking the time to share your feedback. We appreciate your honesty and understand your frustration regarding the delay in your service appointment. While we strive to adhere to our schedule, unforeseen circumstances can sometimes cause delays. We apologize that the wait time was significantly longer than expected, especially considering your travel time. We value your business and are committed to improving our service timeliness. We will be reviewing our scheduling and service processes to minimize such delays in the future. We appreciate your kind words about our service staff and their communication. We will continue to prioritize clear communication and customer satisfaction. Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Hi durannie84, Thank you for the fantastic review and for consistently choosing Grande Prairie Volkswagen for your service needs! We're thrilled to hear you've always had a good experience with our service department. We appreciate your kind words about our staff, especially the service team. We'll be sure to share your compliments with them. Thanks again for the 5-star rating! We look forward to seeing you again soon.