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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
220 Reviews

220 Reviews of Grande Prairie Volkswagen - Service Centre

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August 09, 2025

I always get best service there. Amazing staff, they even washed my st SUV! I will recommend this dealership to my friends. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Grande Prairie Volkswagen responded

Maria, we are so pleased you enjoyed your visit to Grande Prairie Volkswagen! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 09, 2025

No matter who answers my calls, the staff have always been very friendly and helpful, More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby
Aug 12, 2025 -

Grande Prairie Volkswagen responded

Sandra, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 05, 2025

I can’t say enough great things about Mickaela in the Service Dept! She kept me informed as to progress, estimate for repairs, when my car would be ready to be picked up. She’s the most pleasant lady! More

by Chowells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Grande Prairie Volkswagen responded

Chowells, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit!

July 24, 2025

Excellent customer service in the 3 times that I've been there. Friendly, knowledgeable staff. The courtesy shuttle drivers are also very good. More

by Liane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Grande Prairie Volkswagen responded

Hello Liane, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

July 12, 2025

Excellent service, helpful and very professional. Would recommend this dealership to everyone. Looking for a new vehicle More

by Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franklin
Jul 14, 2025 -

Grande Prairie Volkswagen responded

Val, we really appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

July 07, 2025

Very good personal service and things were explained and info was related back … in simple terms. More

by noella.poirier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Grande Prairie Volkswagen responded

Noella.poirier, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

July 06, 2025

The ladies in the drop off service bay are the best, very friendly and knowledgeable. More

by kchnski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Grande Prairie Volkswagen responded

Kchnski, thank you for your kind review; we are happy to pass along your comments to the team here at Grande Prairie Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

June 26, 2025

Very helpful with dealing with my vehicle. Thank you for all the help getting it fixed More

by ms lanchette75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Grande Prairie Volkswagen responded

Ms Lanchette75, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2025

Very fast service. It didn’t take me long to wait for my vehicle to be done. More

by Harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2025 -

Grande Prairie Volkswagen responded

Harvey, we are so pleased you enjoyed your visit to Grande Prairie Volkswagen! We are always more than happy to assist you if anything else comes up. Take care!

June 23, 2025

Wouldn't get phone callas on what was going on with my vehicle, I was always the one calling to see what was going on with it. Just very poor communication not very impressed. More

by Puckjoe09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Gilchrist
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Grande Prairie Volkswagen responded

Puckjoe09, we regret to hear that you had this experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. It is our hope that you will give us another opportunity to earn your business.

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