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Grande Prairie Volkswagen - Service Centre

Grande Prairie, AB

4.6
227 Reviews

227 Reviews of Grande Prairie Volkswagen - Service Centre

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September 03, 2025

Currently own my 4th VW and 3rd Tiguan. The folks at Grande Prairie Volkswagen have taken great care of me and my vehicles over the years. The service is always fast and friendly. Thanks! More

by Klclose13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2025 -

Grande Prairie Volkswagen responded

Klclose13, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Grande Prairie Volkswagen!

August 29, 2025

When entering the dealership for a service, I was promptly greeted and recognized from my purchase a year ago! Wow! Impressed!! More

by Deanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Adewunmi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Franklin
Sep 02, 2025 -

Grande Prairie Volkswagen responded

Hi Deanie, thank you so much for your positive comments about Grande Prairie Volkswagen! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2025

Horrible service side management, I had Grand Prairie Volkswagen diagnose a problem with my car. The quote for the work and labor and parts was too high. Which I then opted to take it to a performance sh More

by steven_shuman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Grande Prairie Volkswagen responded

Dear steven_shuman, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced while picking up your vehicle. We did have the car accessible at the time you initially indicated you would be retrieving it, but as it remained on the lot for an extended period, space constraints eventually required us to reposition it. Our lot can get quite busy, and while we always aim to accommodate special requests, we’re not always able to keep vehicles in easily accessible spots for longer durations. We regret that this impacted your experience and appreciate you bringing it to our attention. If you’d like to discuss this further, please feel free to reach out to the service manager directly at 587-803-8307.

August 26, 2025

The staff and service manager went above and beyond to make things right when they were wrong and did a custom clean inside and out! Can’t say enough good things about GP Volkswagen! They have my vote o More

by Chowells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Grande Prairie Volkswagen responded

Chowells, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Grande Prairie Volkswagen!

August 26, 2025

Every time I come in, whether it’s for sales or service- every runs smoothly. The staff is friendly, the service is prompt, and the building is clean, bright and comfortable. It's always nice to see a team More

by Brooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2025 -

Grande Prairie Volkswagen responded

Brooke, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!

August 16, 2025

Friendly staff great service shuttle from and back to the dealer easy to book and quick to notify when vehicle is ready More

by alexagillespie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Grande Prairie Volkswagen responded

Hello Alexagillespie, thank you; we appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 14, 2025

Get it appointment got it car service ask for spare parts got it budget and some repairs after 4 days More

by Hugo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franklin Manyika
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Grande Prairie Volkswagen responded

Hugo, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

August 09, 2025

I always get best service there. Amazing staff, they even washed my st SUV! I will recommend this dealership to my friends. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2025 -

Grande Prairie Volkswagen responded

Maria, we are so pleased you enjoyed your visit to Grande Prairie Volkswagen! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 09, 2025

No matter who answers my calls, the staff have always been very friendly and helpful, More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby
Aug 12, 2025 -

Grande Prairie Volkswagen responded

Sandra, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

August 05, 2025

I can’t say enough great things about Mickaela in the Service Dept! She kept me informed as to progress, estimate for repairs, when my car would be ready to be picked up. She’s the most pleasant lady! More

by Chowells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2025 -

Grande Prairie Volkswagen responded

Chowells, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit!

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