Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Veronica Thibert, Thank you for your kind words and for recognizing the exceptional service provided by our team at Grande Prairie Volkswagen. We are thrilled to hear that our staff, including Teri Lorenzen and Sarah Taylor, went above and beyond to assist you and make you feel supported. We take great pride in our friendly and welcoming environment, and we are delighted that you experienced that during your interactions with us. Our team is dedicated to helping our customers with their needs and ensuring their satisfaction. We will make sure to pass on your appreciation to Teri Lorenzen, Sarah Taylor, and the rest of our team. Your feedback is greatly appreciated and motivates us to continue providing amazing customer service. Thank you for choosing Grande Prairie Volkswagen. We look forward to serving you again in the future and providing you with the same level of exceptional assistance. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Kelly, Thank you for sharing your wonderful experience with Franklin at Grande Prairie Volkswagen. We are thrilled to hear that he made the process of trading in your existing vehicle and purchasing a new Volkswagen seamless and enjoyable. Franklin is a valued member of our team, and we appreciate your recognition of his friendly, polite, and personable nature, along with his professional attitude. We take pride in providing knowledgeable staff who can guide our customers through the features of our Volkswagen vehicles and address any questions or concerns they may have. We will make sure to pass on your kind words to Franklin. Your feedback is greatly appreciated and serves as motivation for us to continue providing exceptional service to all our customers. Thank you for choosing Grande Prairie Volkswagen for your automotive needs. We appreciate your business and look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Keana Huntly, Thank you for bringing your concerns to our attention regarding your recent experience at Grande Prairie Volkswagen. We sincerely apologize for any inconvenience or frustration you encountered during your visit. We understand that having a family member working at our dealership may have influenced your decision to choose VW. However, we deeply regret that the salesperson you worked with did not provide the level of customer service, attitude, and professionalism we strive for. Please be assured that we take this matter very seriously and will address it with our team to ensure that such incidents do not occur in the future. Regarding the comments made about your credit score and the suggestion to purchase a vehicle you don't love, we apologize for any misunderstanding or miscommunication. We believe in providing transparent and respectful service to all our customers, and we regret if this was not reflected in your experience. Your feedback highlights areas where we can improve, and we appreciate you bringing it to our attention. We value your business and would like the opportunity to restore your trust in us. We assure you that we will take the necessary steps to address these issues internally and ensure that your next experience, should you choose to give us another chance, will be significantly better. If you have any further concerns or would like to discuss your experience in more detail, please feel free to reach out to us directly. Your satisfaction is important to us, and we want to make things right. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, Customer Service Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Adrien Dominguez, Thank you for sharing your positive experience with our team at Grande Prairie Volkswagen. We are thrilled to hear that Brad, Paige, Nathan, Shawn, Mickaela, Daniel, our service techs, and the rest of our team provided exceptional service during your recent purchase of the 2023 Jetta Highline. At Grande Prairie Volkswagen, we take great pride in our knowledgeable, kind, and approachable staff who understand the needs of Volkswagen enthusiasts like yourself. We are delighted that our team valued your input and supported you throughout the entire process, from purchasing to servicing your Volkswagen. Your satisfaction is our top priority, and we are grateful for your trust and confidence in us. We will make sure to share your kind words with the entire team as they serve as motivation for us to continue delivering exceptional service. Thank you for choosing Grande Prairie Volkswagen as your dealership of choice. We appreciate your business and look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear T. COLOSIMO, Thank you for taking the time to share your positive experience with our dealership and for recommending Grande Prairie Volkswagen. We are delighted to hear that Brad and our team provided you with excellent service during your purchase of the new Taos. We take great pride in our commitment to efficiency, friendliness, and approachability, and we are thrilled that our efforts were recognized and appreciated by you. Going above and beyond for our customers is a core value at Grande Prairie Volkswagen, and we are glad to know that we were able to exceed your expectations. Your recommendation means a lot to us, as it serves as a testament to the quality of service we strive to deliver. We are grateful for your trust and confidence in our dealership, and we are here to assist you with any future automotive needs you may have. Once again, thank you for your kind words and for choosing Grande Prairie Volkswagen. We look forward to serving you in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Steven, Thank you for taking the time to share your positive experience with us at Grande Prairie Volkswagen. We are thrilled to hear that our team provided you with a professional and clear purchasing process, even though you were buying from out of town. Brad and our team take pride in delivering excellent customer service, and we are delighted that Brad was super awesome to work with and accommodated your busy schedule. We understand the importance of flexibility and convenience, especially for our out-of-town customers. Your satisfaction is our priority, and we are glad to know that we were able to meet your needs during the purchasing process. Should you require any further assistance or have any questions, please do not hesitate to reach out to us. Thank you for choosing Grande Prairie Volkswagen, and we look forward to serving you again in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Thank you for giving Paige and Michael the opportunity to earn your business and great shout out.

Grande Prairie Volkswagen responded

Dear Kendra, Thank you for sharing your positive experience with Brook and our team at Grande Prairie Volkswagen. We are delighted to hear that Brook provided you with a great car-buying experience and went above and beyond to assist you with your research. At Grande Prairie Volkswagen, we strive to create a pressure-free environment for our customers, and we are glad to know that Brook respected your preferences and supported you in finding the right car among the options you considered. Treating all our customers equally, regardless of whether they are purchasing new or used, is an essential part of our commitment to exceptional service. We appreciate your kind words and will make sure to pass on your gratitude to Brook and our managers. Your satisfaction is our top priority, and we are thrilled that we could provide a great experience for your first purchase with Volkswagen. Thank you for choosing Grande Prairie Volkswagen, and we look forward to serving you in the future. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear VW Buyer, Thank you for sharing your positive experience with Paige and Michael at Grande Prairie Volkswagen. We are thrilled to hear that they provided you with great service and contributed to a good overall experience. Paige and Michael are dedicated to ensuring customer satisfaction, and we are glad to know that their efforts made a positive impression on you. We appreciate your kind words and look forward to welcoming you back in the future. Thank you for choosing Grande Prairie Volkswagen, and if you have any further questions or need any assistance, please don't hesitate to reach out. Best regards, Nathan Wheeler Special Projects Manager Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Thank you for giving Brad the opportunity to work with you and earn your 5 star review.