Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear Vcrawford, Reading your review brought smiles to our faces. At Grande Prairie Volkswagen, we believe in extending our help to everyone, understanding that everyone has unique circumstances. It warms our hearts to know that our team, especially Sarah, could assist you during a significant moment in your life. Please know that there's absolutely no need for any embarrassment or shame. Life presents us with various challenges, and it's through facing these challenges that we often find our strength. We're here to support you on your journey to rebuild and flourish, and we're incredibly proud of the steps you've already taken. It thrills us to know that we could facilitate a solution that not only met your needs but also respects your financial comfort zone. Remember, rebuilding your credit is a journey we're more than willing to walk with you, every step of the way. We want to extend our deepest gratitude for entrusting us with this important step in your journey. We're here for you, always. And remember, you deserve all the respect and kindness in the world. Thank you once again, and here's to a bright road ahead, paved with many joyous journeys in your new vehicle! Sincerely, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear judemurphy48, Thank you so much for your kind words! We are elated to hear that you had such a pleasant experience with our team. It is our primary goal to ensure that every customer feels heard, respected, and satisfied with their service. A special thanks for mentioning Shawn, Paige, and Teri. They indeed are a reflection of the excellence we strive for at Grande Prairie Volkswagen. We are particularly pleased to know that our management met your expectations, as we work tirelessly to create an environment that is welcoming and customer-centric. We truly appreciate your feedback and are here for any of your future needs. We hope to see you again soon! Warm regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear colegallop, Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team. It is always our goal to provide a friendly, efficient, and stress-free service to all our customers. We are especially pleased to know that Teri, Franklin, and Sarah were able to assist in making your experience at our dealership a great one. Our team always strives to offer the best trade-in values and help find the perfect vehicle for our customers. We hope you enjoy every moment with your new vehicle and we are here to assist you with any future services or needs you may have. Thanks again for choosing Grande Prairie Volkswagen, we look forward to serving you again in the future! Best regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Susan, Thank you so much for your unwavering loyalty and the stellar review! We are absolutely thrilled to know that you've had consistently great experiences with us. Daniel is indeed a valuable member of our team, consistently going above and beyond to ensure our clients receive top-notch service. Your kind words serve as a wonderful testament to the dedication and hard work he puts in daily. We'll be sure to pass your praises onto him. Thank you for choosing Grande Prairie Volkswagen, where we always prioritize providing our customers with the best service possible. We greatly value your trust and business and look forward to welcoming you back for many more exceptional experiences. Best regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Sarah, Thank you very much for taking the time to share your positive experience with us! We are absolutely delighted to hear about the excellent service you received during your visit. At Grande Prairie Volkswagen, we always strive to go that extra mile to accommodate our customers’ requests, and it warms our hearts to know we hit the mark with you. A big shout-out to Mickaela for making your experience a memorable one! We are incredibly proud to have her on our team. We'll also be sure to pass along your kind words to both her and Daniel. Thank you once again for your recommendation. We look forward to the pleasure of serving you again in the future! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear iamhavekick, Thank you so much for your kind words! It truly warms our hearts to know that you had a positive experience with us. Daniel, Mickaela, and the entire team here at Grande Prairie Volkswagen are always eager to provide exceptional service, going the extra mile to ensure all our customers leave with a smile on their face. Your satisfaction is our highest priority and we are thrilled to hear that it reflected during your visit. We look forward to welcoming you back soon. Remember, we are always here to assist you with any of your automotive needs. Best Regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Gagansangha, Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience with Navpreet. She is indeed a valuable member of our team who works tirelessly to ensure that our clients have a satisfying experience. However, we sincerely apologize for the shortcomings you experienced with our finance department and regarding the details about the rims. We understand that the entire process should have been smoother and more organized. Please know that it is never our intention to disappoint you or provide you with a less than perfect experience. We take your comments seriously, and we will certainly address these issues with our team to ensure that they do not happen again in the future. It's important to us that all of our customers feel valued and fully satisfied with every aspect of our service. We appreciate your understanding and patience. We would love to have the opportunity to rectify this and hope that you would give us another chance in the future to provide you with the service that you expect and deserve. Thank you for bringing this to our attention. Best Regards, Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Thank you for the wonderful review, KAH! We're thrilled to hear that Navpreet, Michael, Teri, and Madison made your experience with us a memorable one. It's fantastic to know that they went above and beyond to make sure you got your dream Tiguan, complete with all the accessories and gadgets you wanted. Customer satisfaction is our top priority, and we're so pleased to have exceeded your expectations. Thank you for choosing GP Volkswagen, and we look forward to assisting you with all your future vehicle needs! 🌟🚗

Grande Prairie Volkswagen responded

Dear hachiojijissen, We're thrilled to hear that you had such a positive experience at Grande Prairie Volkswagen! Our goal is to provide an easy and seamless service appointment process for our valued customers like you. We're particularly pleased that you singled out Mickaela Ward for her friendliness and expertise. Your feedback serves as a great motivator for our team. Thank you for taking the time to share your experience, and we look forward to assisting you with any future automotive needs you may have. Best Regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear Stefania Richardson, Thank you so much for your kind words and the excellent review! It sounds like Paige and Teri were able to provide you with the top-notch service that we strive to deliver to each and every one of our customers. We're delighted to hear that Paige was able to assist you in every way possible. It is our goal to ensure that our customers leave our dealership feeling supported and valued. Your positive feedback will certainly be shared with Paige, Teri, and the rest of our team. We greatly appreciate your recommendation and look forward to welcoming you back to Grande Prairie Volkswagen in the future! Best regards, The Grande Prairie Volkswagen Team