Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear wemunr1966, Thank you for sharing your thoughts with us. We're glad you found the car you wanted and that you were pleased with the overall experience and transparency. We apologize for any misunderstanding regarding the winter tires, mats, and mud flaps, and we would like to rectify this situation to ensure your complete satisfaction. Please feel free to contact Deniz Baykal or visit us at your earliest convenience so we can address this matter promptly. We're committed to providing our customers with clear information and fulfilling any agreed-upon terms. We appreciate your recommendation and look forward to the opportunity to serve you better. Warm regards, The Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear wemunr1966, Thank you so much for your glowing review and for choosing Grande Prairie Volkswagen for your new vehicle purchase. It’s wonderful to hear that you had a positive experience with our sales team and that you felt well-informed and taken care of throughout the process. We're sorry to hear there was a confusion regarding the winter tires, mud flaps, and floor mats. Customer satisfaction is our top priority, and we would love the opportunity to resolve this issue to your satisfaction. Please reach out to us at your earliest convenience, so we can ensure that everything is as it should be and discuss how we can make things right for you. Your feedback is invaluable to us, and we look forward to welcoming you back to our dealership in the future. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

wenunr1966 responded

We talked to Dennis about the tires, We talked to Terry financial person that did write up and we signed all our paperwork with her we talked to Terry about the mud flaps and the deep dish floor mats . We didn't get much of a response only it weren't sure where we were getting it from maybe we had understood wrong me and my husband were both there for the signing and the test driving and this is what we were told no vehicle leaves this yard without the deep floor mats and mud flaps as well as Terry said every vehicle is BC winter tires approved all three our lies. Mud flap and Matt's were very expensive added on to our bill of sale and tires are only summer tires I drive lots of kilometers on my job and that's why we wanted good tires on our vehicle. Thanks Wendy Unruh

Grande Prairie Volkswagen responded

Dear Tony, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the unavailability of our loaner vehicles. We understand how essential it is to have access to reliable transportation, especially when your vehicle is in for service. Your feedback is crucial to us, and we are taking steps to improve our loaner vehicle availability. Additionally, your kind words about Franklin are much appreciated. We agree, he is a fantastic member of our team, and we're lucky to have him. We'll be sure to pass along your compliments and take your suggestion into consideration. We value your business and are committed to making things right. We invite you to reach out to our service manager directly so we can address your concerns personally and work towards a satisfactory resolution. Warm regards, The Customer Care Team at Grande Prairie Volkswagen

Grande Prairie Volkswagen responded

Dear concyrukobo, Thank you for reaching out with your review. We're thrilled to hear about your positive experience with Franklin and our team. It's wonderful to know that our commitment to professionalism and customer service has been so well received. We aim to provide a seamless and enjoyable experience for every customer, and it's affirming to hear that we've succeeded in doing so for you. Your recommendation means the world to us, and we're here for any of your future automotive needs. Drive safely, and enjoy your new vehicle! Warm regards, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Jadeterry98, it's a delight to read your review! We're overjoyed to know that our team's positive spirit and quality service made your experience with us stand out. Your wholehearted recommendation means the world to us. It's customers like you that make our job incredibly fulfilling. Thank you for trusting us with your service needs; we're here whenever you need us. Enjoy every journey in your Volkswagen, and remember, we're just a visit or call away for any assistance you require!

Grande Prairie Volkswagen responded

Nic Dantes, thank you for your glowing review! We're absolutely thrilled to hear that Paige has consistently exceeded your expectations. Her dedication to going the extra mile reflects the core values we cherish at Grande Prairie Volkswagen. Your continued trust in us for not one, but two car purchases, is a testament to the exceptional service we aim to provide every day. Enjoy the journey in your new vehicles, and know that Paige and the team will always be here, ready to assist with the same enthusiasm and care for any future automotive adventures. Drive safely, and we can't wait to see you for your next visit!

Grande Prairie Volkswagen responded

Dear Yanishewski's, We sincerely apologize for the longer than expected wait time during your service visit and any inconvenience it caused. We understand that your time is valuable, and we regret that we did not meet the service time we communicated to you. Please be assured that it is always our goal to provide efficient service and clear communication. We are reviewing our procedures to ensure that all our customers receive timely updates, especially if there are unexpected delays. -Your feedback is crucial to us in improving our service, and we are grateful that you brought this to our attention. We would appreciate the opportunity to discuss this further with you and to make things right. Could you please contact us at 780-532-7222 at your earliest convenience? Thank you for your patience and understanding, and we hope to regain your trust in our service department. Warm regards, The Customer Service Team at Grande Prairie Volkswagen-

Grande Prairie Volkswagen responded

Hello Glizzy goblin 469, Thank you for the glowing review and the exceptional rating! It's fantastic to hear that you had such a positive experience with our service. We apologize for any initial delay, but we're thrilled to know that we were able to exceed your expectations with the timeliness and quality of our work. Your kind words about our staff truly mean the world to us, and we're so grateful that you'd choose us again. We aim to continue providing great service and enjoyable conversations every time you visit. Best wishes, The Grande Prairie Volkswagen Team

Grande Prairie Volkswagen responded

Dear katjohner92, Thank you immensely for your glowing review! We are overjoyed to hear about your exceptional experience with Sarah. Her dedication to providing knowledgeable and likable service is a vital part of our team’s ethos, and we're glad that shone through during your visit. Your willingness to recommend her is the highest compliment we could receive. We take pride in our team’s ability to meet our customers' needs and desires, and it's heartening to know we've earned your trust and recommendation. We look forward to serving you again in the future, and if there’s anything else you need or any further questions you have, please don’t hesitate to reach out. Drive safely and enjoy every journey in your new vehicle! Warm wishes, The Grande Prairie Volkswagen Family

Grande Prairie Volkswagen responded

Hello Steinburg, Thank you for taking the time to leave us such a glowing review! We're thrilled to hear that you had a great experience while purchasing your first Volkswagen with us. Meeting and exceeding expectations is what we strive for every day, and it's heartening to know that Sarah Taylor and the rest of our team made your visit enjoyable. We understand that buying a vehicle can sometimes be daunting, but we're glad we could make it a positive event for you. Enjoy your new ride, and we look forward to serving you again in the future! Warm regards, The Grande Prairie Volkswagen Team