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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,048 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,048 reviews

October 24, 2024

Logan is amazing! ! He actually listened to what I was looking for! Thank you for your help! More

by njb
Recommend Dealer
Yes
Employees Worked With
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Grande Prairie Volkswagen responded

Hi njb, Thank you so much for your awesome feedback! We’re thrilled to hear that Logan was able to listen and help you find exactly what you were looking for. Your satisfaction is our priority, and it’s great to know that Logan made the experience exceptional for you. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing Grande Prairie Volkswagen! Best regards, The Grande Prairie Volkswagen Team

October 24, 2024

Problem didn’t get fix on our brand new vehicle and they didn’t top up the air on my tires either like I asked. The next day after appointment the SOS service light came back on. More

by Derek Hadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Grande Prairie Volkswagen responded

Hi Derek, Thank you for taking the time to leave us your feedback. We are truly sorry to hear that your recent service experience did not meet your expectations. Ensuring that our customers are fully satisfied is a top priority for us, and we sincerely apologize for the oversight in addressing your vehicle's issues. We would appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can ensure that your concerns are properly addressed. Thank you again for your feedback, and we hope to have the chance to provide you with a better experience moving forward. Sincerely, The Grande Prairie Volkswagen Team

October 23, 2024

Neat and tidy dealership with very knowledgeable staff and easy to talk to. Logan was awesome and easy to deal with. More

by juston
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Philippe Beaupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Grande Prairie Volkswagen responded

Hi Juston, thank you for your positive feedback! We're glad to hear you had a great experience with our knowledgeable team, especially with Logan. We appreciate your input on the pricing transparency and will work on making improvements. If there's anything more we can assist with or if you have any questions, don't hesitate to reach out. We look forward to serving you again in the future!

October 22, 2024

We were really received very well by Logan and he guided us in buying the 2024 Taos which was good More

by nelsonnmandela45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Teves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Grande Prairie Volkswagen responded

Hi Nelson, thank you for the wonderful review and for choosing us for your 2024 Taos purchase! We're so glad to hear that Logan and the team were able to guide you through the process and that you had a positive experience with the trade-in, finance, and purchase time. We appreciate your feedback on sales price transparency and will use it to continue improving our services. Welcome to the Grande Prairie Volkswagen family!

October 22, 2024

Very nice people, very easy to work with. Made sure we knew everything about the vehicle! More

by abbyliddy03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2024 -

Grande Prairie Volkswagen responded

Hi Abby, thank you so much for your kind words! We're delighted to hear that you found the process easy and that our team, especially Shawn and Chloe, made sure you had all the information you needed about your new vehicle. We always strive to make every experience seamless and enjoyable. If you ever need anything, don’t hesitate to reach out. Enjoy your new car, and welcome to the Grande Prairie Volkswagen family!

October 22, 2024

I had a great experience at GP VW. Would recommend to anyone looking for a new vehicle. More

by Laurenspeer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Grande Prairie Volkswagen responded

Thank you for sharing your positive experience at GP Volkswagen! We're thrilled to hear that Madison and Paige were able to assist you with your new vehicle purchase and provide great service throughout. We truly appreciate your recommendation and are glad to know that you enjoyed a smooth sales and finance process. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new vehicle!

October 21, 2024

Thank you for the loaner car when things were so challenging! The dealership was great this time around More

by Golda David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for your feedback! We’re happy to hear that the loaner car helped during a challenging time and that you had a great experience with our team this time around. Paige and Jade were glad to assist, and we’re here for anything you may need in the future. Enjoy your new vehicle, and we appreciate your continued trust in us!

October 19, 2024

Franklin was very kind and patient during the entire process of my new vehicle purchase! Made this experience as painless and enjoyable as possible and answered all questions I had. Thanks! More

by Jay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Grande Prairie Volkswagen responded

Thank you so much, Jay! We're thrilled to hear Franklin made your vehicle purchase experience as smooth and enjoyable as possible. We always strive to ensure our customers feel confident and well taken care of during every step of the process. If there's anything else we can assist you with in the future, don't hesitate to reach out. Enjoy your new vehicle! The Grande Prairie Volkswagen team is here for you.

October 17, 2024

Great people, great experience! ! It was a pleasure dealing with them. Hassle free! I was looking for a new vehicle in the quickest time possible and when every dealership in the tow More

by Deep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Grande Prairie Volkswagen responded

Hello Deep, thank you for sharing such a glowing review! We're overjoyed to know that Navpreet and Shawn were able to assist you swiftly and make your car buying process not only quick but truly hassle-free. It's great to hear that when others couldn’t meet your needs, Grande Prairie Volkswagen could. We're here for you anytime you need, both during and after your purchase. Looking forward to your next visit!

October 10, 2024

Service is great. Took our Atlas in for a recall ,had that done and talked to Brad about what else needed to be done. Got the list and all was done by the end of the d More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Larson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2024 -

Grande Prairie Volkswagen responded

Hello Mike, Thank you for leaving us such a fantastic review! We're thrilled to know that your service visit for your Atlas went smoothly and that all your needs were addressed promptly. It’s great to hear that our courtesy car added convenience to your experience. Brad, Shawn, and the entire team here at Grande Prairie Volkswagen are committed to providing efficient and thorough service. We appreciate your recognition and look forward to serving you again in the future! Best regards, The Grande Prairie Volkswagen Team

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