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Grande Prairie Volkswagen

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,048 Reviews
Grande Prairie Volkswagen in Grande Prairie, AB treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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11425 104 Ave

Grande Prairie, AB

T8V 0N7

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Showing 1,048 reviews

November 20, 2024

For time scheduled diagnostic check it took about 3. 5 hours for a 15 minute check . I realize that unforeseen things can interfere with timely service but travelling into dealership from an hour away ma More

by smagill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickaela Ward
2.0
This rating includes all reviews, with more weight given to recent reviews.
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November 18, 2024

The service department was fast and done in timely manner. I would recommend them to others. More

by Juliaoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mickaela Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Grande Prairie Volkswagen responded

This is a fantastic review, Jullagh! We're thrilled to hear that our service department was fast and efficient. We pride ourselves on providing timely service, and it's wonderful to know we met your expectations. Thank you for the 5-star rating and for recommending us to others. We appreciate your business and hope to see you again soon! Perhaps next time you're in, you can tell us more about what made your experience with Mickaela Ward and Jade Terry so positive. We love to hear about our team members going above and beyond!

November 16, 2024

Always had good service here never an issue… And if there was they always rectified it … great staff too specially, the service department! More

by durannie84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi durannie84, Thank you for the fantastic review and for consistently choosing Grande Prairie Volkswagen for your service needs! We're thrilled to hear you've always had a good experience with our service department. We appreciate your kind words about our staff, especially the service team. We'll be sure to share your compliments with them. Thanks again for the 5-star rating! We look forward to seeing you again soon.

November 16, 2024

Service writer was very helpful with getting my windshield replaced. Was done in a timely manner More

by Trevorkwasney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jade Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi Trevor, Thanks for sharing your positive experience with our service department! We're glad to hear that our service writer was helpful in getting your windshield replaced in a timely manner. We appreciate your 4-star rating and are committed to providing excellent service to all our customers. We are always looking for ways to improve, though. Could you tell us what we could have done differently to earn a 5-star rating next time? Thanks again for choosing Grande Prairie Volkswagen!

November 16, 2024

The salesman I dealt with was pleasant and professional in his own unique way. Thnx Franklin More

by gillboucher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Manyika
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Grande Prairie Volkswagen responded

Hi giltboucher, Thank you for your kind words about Franklin! We're so pleased to hear that he provided you with a pleasant and professional experience. We'll be sure to pass along your compliments. We appreciate your feedback on your purchase time. We are always striving to improve our processes to make car buying as efficient and enjoyable as possible. Thanks again for the 5-star review!

November 14, 2024

I needed a new vehicle and was deciding between two different brands. GP VW went out of there way to inform me, encourage a test drive and then followed up several times. I purchased my VW Taos and am More

by Sheila.johnstone54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
NavPreet Kaler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Logan Shumaker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Grande Prairie Volkswagen responded

Dear Sheila, Thank you so much for taking the time to share your experience with us! We’re delighted to hear that Navpreet and Logan were able to assist you in finding the perfect vehicle. Your kind words and trust in our team mean a lot. We're so pleased to know that you are happy with your new VW Taos and the service you received. We truly appreciate your recommendation and look forward to being here for any future needs. Enjoy your new ride, and thank you again for choosing Grande Prairie Volkswagen! Best, The Grande Prairie Volkswagen Team

November 11, 2024

I always love the costumer service ant GP VW, and this last experience was no exception!! More

by MCurtis
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Loewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for your kind words, MCurtis! We are delighted to know that you continue to love the customer service at GP VW and that your recent experience was just as positive as the previous ones. Bryan and the rest of the team truly appreciate your feedback and look forward to serving you again. Your satisfaction means the world to us! 😊🚗

November 09, 2024

They are fantastic. Found our daughter a car and was willing to deal plus made sure we were satisfied before we left….even steam cleaning the car. Great people to deal w More

by Jessylea2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Grande Prairie Volkswagen responded

Thank you, Jessylea2, for such a wonderful review! We’re thrilled that you and your daughter had a great experience finding the perfect car with us. It's fantastic to know Paige and the team ensured everything was taken care of, right down to steam-cleaning the car. Your satisfaction is our top priority, and we're delighted we could deliver that. Enjoy the new ride, and we look forward to welcoming you back in the future! 🚘✨

November 08, 2024

I always have a great experience here from my amazing sales person Paige to start, right up to the on going services and maintenance. They are super polite and friendly and very knowledgeable. I get my c More

by teresakemp913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Stoddart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paige Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Grande Prairie Volkswagen responded

Thank you so much for sharing your wonderful experience, teresakemp913! We're delighted to hear that Paige and our team have consistently provided you with exceptional service and a seamless experience, from sales to maintenance. It’s always rewarding to know that our customers feel supported and valued. Your loyalty as a returning Volkswagen customer means the world to us. We look forward to serving you for many years to come! 🚗💨😊

November 07, 2024

All team members we dealt with were professionals. They answered my questions and concerns well. Highly recommend dealing with these folks. More

by SS
Recommend Dealer
Yes
Employees Worked With
Shawn Turcotte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teri Lorenzen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Reardon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Grande Prairie Volkswagen responded

Thank you for the wonderful review, SS! We're thrilled to hear that you had such a positive experience with our team members Shawn, Teri, and Chloe. Providing professional and attentive service is what we strive for, and it's fantastic to know that we met your expectations. We appreciate your high recommendation and look forward to assisting you again in the future! 😊🚗

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