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Grande Prairie Hyundai

Grande Prairie, AB

Overview
Employees
Reviews
Vehicles
4.8
1,381 Reviews
Located in Grande Prairie, AB, Grande Prairie Hyundai is a certified Hyundai retailer committed to providing the highest level of customer satisfaction while offering the finest selection of new and used vehicles in the country, Grande Prairie Hyundai is where Peace Country comes to save! An AutoCanada Dealer Grande Grande Prairie Hyundai belongs to the AutoCanada family of dealerships. AutoCanada is one of Canada’s largest multi-location automobile dealership groups, currently operating 48 franchised dealerships, comprised of 56 franchises, in eight provinces and has over 3,400 employees. AutoCanada currently sells Chrysler, Dodge, Jeep, Ram, FIAT, Chevrolet, GMC, Buick, Cadillac, Infiniti, Nissan, Hyundai, Subaru, Mitsubishi, Audi, Volkswagen, Kia, BMW and MINI branded vehicles. In 2014, our dealerships sold approximately 57,000 vehicles and processed approximately 786,000 service and collision repair orders in our 822 service bays during that time.
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11418 Westgate Drive

Grande Prairie, AB

T8V 8L2

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Showing 1,381 reviews

June 04, 2025

Great service centre, solid work, very accommodating. Fast efficient service, very pleased. H H H H More

by Ravensonja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Kenny
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Jun 08, 2025 -

Grande Prairie Hyundai responded

Hi Ravensonja, thank you for taking the time to leave a review for us at Grande Prairie Hyundai. We're happy we could meet your expectations!

June 03, 2025

Very poor service been waiting five weeks for a new electric radiator cooling fan for the engine in our brand new Santa Cruz 2025 . Now the Grande Praire dealership tells us it will be another 3 weeks More

by Thorndyke.p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dean Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Roteliuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caitlin Mason
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2025 -

Grande Prairie Hyundai responded

We sincerely apologize for the frustrating experience you've had with your 2025 Santa Cruz and the ongoing delay in replacing its electric cooling fan. We understand how incredibly inconvenient and disappointing it is to have a brand new vehicle out of commission for so long, and we deeply regret the trouble this has caused you. We want to clarify that the extended wait for the correct part has been due to mispackaged parts received from the manufacturer. This is an issue that is unfortunately out of our direct control, but please know that we have been doing everything in our power to expedite the resolution. We've escalated your situation to the highest authorities at Hyundai Canada to push for the correct part to be sent as quickly as possible. We also want to assure you that your concern about where your Santa Cruz was purchased is unfounded. We value your business immensely, regardless of where you bought your vehicle. Every customer who walks through our doors deserves the same high level of service and dedication, and we are genuinely committed to helping you get back on the road safely. In the meantime, we're glad we were able to arrange a rental vehicle for you at no charge to help minimize the disruption while your vehicle is off-road. We will continue to provide you with updates as soon as we receive them regarding the arrival of the correct part. Thank you for your patience and understanding as we work to resolve this.

June 03, 2025

Service department seems very well run with prompt appointments & staff that keep you well informed of the progress being made on your vehicles' service. I will definitely recommend Grande Prairie H More

by Jazzcat
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2025 -

Grande Prairie Hyundai responded

Hello Jazzcat, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 01, 2025

Chloe Hennebury is your go to in Hyundai GP. She was very helpful. Thank you Chloe. More

by nenanwaosu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chloe Hennebury
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Grande Prairie Hyundai responded

Nenanwaosu, we are so pleased you enjoyed your visit to Grande Prairie Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2025

Service was excellent! Very detailed and thourough! Everything was done efficiently and timely, John explained all they did to my car, Wonderful advisor, thank you John! More

by Maureen.macpherson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2025 -

Grande Prairie Hyundai responded

Maureen.macpherson14, we're happy you found our staff to be so supportive during your experience here at Grande Prairie Hyundai. Please don't hesitate to reach out if there's anything additional we can do for you.

May 29, 2025

The most pleasant car buying experience I have ever had! The salesman (Kyle) provided exceptional customer service, friendly and very helpful. We found what we were looking for at our price point. I highly More

by Jazzcat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Sinkevich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Farquhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady Irvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalila Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Grande Prairie Hyundai responded

Jazzcat, it's experiences like yours that really keep us motivated! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 27, 2025

Thank You Kyle, Kalila and Team. I'm super happy with the entire experience purchasing my 2025 Venue with your help. Looking forward to future business with you! More

by Jodi Hawkes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Farquhar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brady Irvine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalila Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2025 -

Grande Prairie Hyundai responded

Hello Jodi Hawkes, thank you; we appreciate your feedback! Congratulations on your Venue! We look forward to your next visit! Take care!

May 26, 2025

GP Hyundai provided great customer service. Each staff member I interacted with were friendly and knowledgeable. More

by jennc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Kenny
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May 31, 2025 -

Grande Prairie Hyundai responded

Hello Jennc, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Grande Prairie Hyundai

May 25, 2025

Alana was very nice and pleasant to deal with a great experience we will be back More

by hillcar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alana Dowding
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2025 -

Grande Prairie Hyundai responded

Hillcar, thank you for your kind review; we are happy to pass along your comments to the team here at Grande Prairie Hyundai! We're looking forward to your next visit with us!

May 24, 2025

Stopped for oil change, spent 30 minutes chatting with the sales staff. Everyone was friendly. More

by giggleme11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Kenny
Report | Print
May 27, 2025 -

Grande Prairie Hyundai responded

Giggleme11, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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