Graham Kia Victoria

Service surprise Just took my new Kia in for its first service. They called when it was ready and when I picked it up I was very impressed with how it had been washed Just took my new Kia in for its first service. They called when it was ready and when I picked it up I was very impressed with how it had been washed vacuumed and they even cleaned the windows. Thanks to Yvon for making it better than what I thought it would be. Anthony and Andrea More

Fantastic sales amazing service department Over the last year I have taken my soul to the service department. They are not only 100 percent amazing but the sales team is incredible. The sales Over the last year I have taken my soul to the service department. They are not only 100 percent amazing but the sales team is incredible. The sales person still comes up and greets me as well as the sales manager 100% will recommend to anyone looking for a Kia More

First Time Kia Customer! I can't say enough about how impressed my husband and I were with our Graham Kia purchasing experience! Our salesperson Katrina (bless her patient sou I can't say enough about how impressed my husband and I were with our Graham Kia purchasing experience! Our salesperson Katrina (bless her patient soul) went above and beyond to make certain we were delighted with our "new little bundle of Soul joy"!! The owner Jon was personable and super accommodating; A big thank you to Graham Kia and all the friendly staff who assisted us! :) More

Bad service After being on hold for twenty minutes ,giving up and trying again later 6 times in a week to get through to the service desk i finaly complaind and g After being on hold for twenty minutes ,giving up and trying again later 6 times in a week to get through to the service desk i finaly complaind and got through after another 15 min . I booked our rio in for a service . I had to work that day so my wife took in he car and they would not let hetr take it home without a new tire . Telling her its too dangerous for her family . I used to work in a tire shop all tires are 80% tred and less than two years old 30 k on them . How are they unsafe ? I inspect them regularly .. quoted her 130 on the phone bill was 200$ then called her sweetie when she left paying the bill. We wont be back and i will be selling the kia . More

My wife and I received first class service in our purchase of a new KIA Soul from both the salesman, Marshall Lindholm, the Owner Jon Graham and other staff at this dealership. Our car was delivered purchase of a new KIA Soul from both the salesman, Marshall Lindholm, the Owner Jon Graham and other staff at this dealership. Our car was delivered to us fully serviced, gassed up and detailed. These last few days have been a real joy to drive and own. More

We had narrowed down our new car search to Kia and another brand based on car reviews and past experience with the other brand. When we arrived at Graham Kia, we were greeted by Frank Bos who answered another brand based on car reviews and past experience with the other brand. When we arrived at Graham Kia, we were greeted by Frank Bos who answered our questions professionally and efficiently. He was never pushy, which is why I would strongly recommend working with him to anyone interested in purchasing a Kia. The purchase was so easy - the Financial Manager, Val, arranged all the paperwork and even arranged for an insurance broker to come to the dealer when we came to pick up our car to assist us with license plates and insurance. From beginning to end, the experience was hassle-free and enjoyable. Kudos to your whole team! Just one note for the dealer manager - when we were deciding if we wanted to purchase a Soul, we phoned Graham Kia and asked if there was a Soul we could try out for 3-4 hours. My husband has a hip injury and some cars cause him pain when driving for 2-3 hours and we needed to know if the Soul would bother him before purchasing. We were told that Graham Kia did not "do that" (lend cars for an extended test drive). When we said we would be willing to rent it, again no. We asked if they knew of any car rental agencies that rents Souls - we were told that he did not know, nor did he make any effort to ask anyone. We phoned the car rental agencies and found that Avis on Douglas St. rents Souls (FYI for further inquiries!). We rented the Soul for the day to try it out and were pleased that it did not bother my husband's hip. It would have been good customer service for Graham Kia to: 1) know where their models of cars are rented and advised us of this, and 2) to offer to reimburse us our 1-day rental charge towards a purchase of a car from them. Please note that Frank Bos was not the person we spoke to when we called the dealer and made a note NOT to work with the salesman who answered the phone. Oh, and note ... the other car dealer gave us a car (new) to use for the day, no questions asked, however it sat lower and bothered my husband's hip so it was ruled out. If it had not bothered his hip and since their customer service at that point was much better than Kia's, we would have probably purchased that car, solely on their willingness to ensure we picked the right car for us by letting us take it on an extended test drive. A $56 car rental charge may have made a difference to the sale of a $28,000 purchase, if all things were equal. Just so you know ... More