Go Richmond Chrysler

WORST EXPERIENCE EVER Long Review Alert: I am from Kelowna and drove all the way to Richmond to buy a vehicle from Richmond Chrysler thinking that they have a really go Long Review Alert: I am from Kelowna and drove all the way to Richmond to buy a vehicle from Richmond Chrysler thinking that they have a really good customer service and brand reputation. I liked Kia Optima 2012 and bought from Richmond Chrysler recently. While making the deal, we discussed everything and the sales people mentioned that there is nothing wrong with the car and they had inspection reports which stated everything is good with the car. They mentioned that “we don’t sell xxxxty cars”. We applied for the finance, got it approved and we made the deal. I drove the car back to Kelowna the same day, and as long as I reached Kelowna after driving 400kms, the engine started making noise. I believe the pistons started clashing with the cylinders and the engine was a complete xxxx. I called them saying that I would like to return the car and want my money back and their sales manager Tyler replied that he would not refund the money for the car but can provide me a replacement. I told them that you don’t have a car in my budget and I need my money back. They said there is no way you are getting your money back so you have no option other than buying another vehicle from us. I decided to buy their lowest priced available car which Is Hyundai Elantra, while finalizing the deal for this car, I had to talk to Tyler multiple times and at last he said,”I am done with this guy”! This sounded very rude and arrogant, I felt least valued. I ended up paying double than my budget and even though I did not like the car, I had to buy the car as I was stuck with the dealership. It took 11 days for me to get my replacement car, I spent around $500 for cab services as I had no car to travel. It’s a night mare to live without a car in this cold weather. I received my car today but it has no transfer papers because of which I am still unable to drive this car. The struggle is still on. Hoping to get the papers soon. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYBODY OUT THERE. More

Perfect F. Jay provides a consistently great experience. Further the dealership’s entire staff acts like customer service professionals. The purchase pro F. Jay provides a consistently great experience. Further the dealership’s entire staff acts like customer service professionals. The purchase process is painless. To conclude F. Jay offer hands-on experience with vehicles. More

Regular maintenance and advice Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty. More

Top notch all around This dealership is where I purchased my ram. I have continuously taken my vehicle in for service for over 10 years. Very professional staff in service This dealership is where I purchased my ram. I have continuously taken my vehicle in for service for over 10 years. Very professional staff in service and body repair. They respond to my questions and enquirers. Superb and honest in every way. More

Pricing changes between employees 5000 in incentives disappear when talking to sales manager. Seems shady. Anita was great but the other guys just seemed to be troubled by me askin 5000 in incentives disappear when talking to sales manager. Seems shady. Anita was great but the other guys just seemed to be troubled by me asking questions. I live hours away and wanted the full picture. If you don't want a positive relationship this is the dealer for you! If you think you'd ever need the dealer rethink who you're going with. More

Continued 2013 Chrysler 300 Furthermore to my previous review, I have now taken my vehicle to be serviced and the rotors are totally gone. The auto body shop told me dealerships Furthermore to my previous review, I have now taken my vehicle to be serviced and the rotors are totally gone. The auto body shop told me dealerships have to make sure the breaks are in moderate condition, but they are able to skim on the rotors. So now having the vehicle under a year (bought it at the end of Nov 2017) I am paying to have the rotors fixed. Worst dealership ever. I so regret my decision buying from them. I am so upset. How are they even operating. The stereotypical sales people you see on tv, you can see in person at Richmond Chrysler. Like I said before, the worst dealership. More

It was a great experience great people and stress free I gave this review because it was great experience and they helped me get out of my old car and I no it was hard .good people and they worked hard for I gave this review because it was great experience and they helped me get out of my old car and I no it was hard .good people and they worked hard for me .very happy. I will be back .thanks More

Great Experience Kyle and Jordan were great. They were open and knowledgeable. Very professional and made my buying experience a pleasure. I highly recommend them an Kyle and Jordan were great. They were open and knowledgeable. Very professional and made my buying experience a pleasure. I highly recommend them and the dealership. More

Excellent, customer service. This is the second truck I have purchased from Richmond Chrysler Dodge. The sales staff were excellent to deal with they worked to make a deal that wa This is the second truck I have purchased from Richmond Chrysler Dodge. The sales staff were excellent to deal with they worked to make a deal that was satisfactory for both them and myself. I put my trucks through paces on and off road. There trucks are amazing this will be my 3rd. Dodge and it appears it may be the best one. Thanks again, R Mallory. More