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Go Richmond Chrysler
Richmond, BC
189 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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189 Reviews of Go Richmond Chrysler
September 30, 2014
If first impressions mean anything ... awesome! I called up and asked to bring my vehicle in, recently purchased at another dealership out of town, due to an engine warning light. Spoke to Richard I called up and asked to bring my vehicle in, recently purchased at another dealership out of town, due to an engine warning light. Spoke to Richard - Service Advisor. I had to fly out to work within a couple of hours. Richard arranged an appointment, dealt with me efficiently and yet friendly, and then provided a quick delivery to the airport in time for my flight. Before I had made my final destination connection - within a few hours of drop off - I had a text from Richard confirming the problems were found and fixed - vehicle ready for pickup. All covered by warranty. Now that is service. You can't ask for better. Thank you! More
by Lane J
Employees Worked With
Richard Seltitz
September 30, 2014
Immediate attention and good follow through I came in because my '99 Jeep Grand Cherokee was having problems starting. Moses came out to see for himself and told me what it could be. He also g I came in because my '99 Jeep Grand Cherokee was having problems starting. Moses came out to see for himself and told me what it could be. He also gave me an estimate of the prices for the various parts. I was able to get the car back by early afternoon, instead of losing the use of it for the whole day like in the past at other dealerships. I'm happy with the work too and it seemed like he really cared about my satisfaction. More
by Ed Ng
Employees Worked With
Moses Silva
September 22, 2014
Excellent GUEST service EVERYONE was amazingly friendly. Our consultant ensured we were comfortable at ALL times. Knowledge and professionalism is there. They really try to h EVERYONE was amazingly friendly. Our consultant ensured we were comfortable at ALL times. Knowledge and professionalism is there. They really try to help you get what you want. Excellent More
by LCaroline
Employees Worked With
Marjorie, Rick Hollander
September 19, 2014
Excellent service from all departments. I purchased my 2003 Dodge Ram 1500 Laramie Pickup off the showroom floor at this dealership 11 years ago and have had all of my all service done throu I purchased my 2003 Dodge Ram 1500 Laramie Pickup off the showroom floor at this dealership 11 years ago and have had all of my all service done through Richmond Chrysler. Most recently my Dodge required a major repair and the service personal Richard, Bob, Darryl, the mechanics, Ken, Yanis, Dave, Jamie, (and more) along with the body shop, Bill and Sue and the parts department Al and everyone there, once again made my experience great! From the receptionist that took my first call to the young man that washed my truck, and everyone in between, is why I have returned to the dealership since "day 1." Being in the "service sector" myself I know how difficult it can be finding people with a high work ethic that are willing to take that little bit of extra time and effort in seeing that a task has been completed properly or address a customer's concerns; great service has never been an issue at Richmond Chrysler. You have an exceptional staff which brings me back year after year. More
by Chad5026
Employees Worked With
Richard Seltitz in customer service, Darryl, Ken, Yanis, Fred, Jamie, Dave and all the mechanics in the shop!, Bob Macdonald, Bill Williams, Lyle McVee, Roger Ma
September 11, 2014
Thanks for the fix! Water pump blew in Richmond. Managed to drive to dealership. Richard Seltitz did an excellent job getting the car worked into a busy schedule and assi Water pump blew in Richmond. Managed to drive to dealership. Richard Seltitz did an excellent job getting the car worked into a busy schedule and assisting in arranging transportation. I have worked with Richard previously and found him to be a caring and honest individual. Car fixed with one year warranty on part and service, worth paying dealership rate for peace of mind and hopefully avoid follow-up visit due to incompetent work. Craig Moore More
by craig123456
Employees Worked With
Richard Seltitz
September 09, 2014
Do Not Buy Here! Worst service ever. They don't know the meaning of the word "appointment". Buying a jeep means spending a lot if time at the dealership. Worst service ever. They don't know the meaning of the word "appointment". Buying a jeep means spending a lot if time at the dealership. More
by Dontron
Employees Worked With
Bill Williams
September 04, 2014
Service with a smile!! Thank you Richard Seltitz, your professionalism in handling the problem with my truck was without a doubt first class. You made sure that my truck was Thank you Richard Seltitz, your professionalism in handling the problem with my truck was without a doubt first class. You made sure that my truck was a priority and was back to me within a day. Thanks again, Chris L. More
by fleashwag
Employees Worked With
Richard Seltitz
August 29, 2014
Great service! We forgot something at the dealership. Steve went out of his way to meet us at the PNE to bring it to us! Now that's exceptional service! We forgot something at the dealership. Steve went out of his way to meet us at the PNE to bring it to us! Now that's exceptional service! More
by sylvia.kroeker
Employees Worked With
Steve
August 29, 2014
good customer service & good followup i had vehicle at another dodge dealer for service & after several weeks, did not get satisfaction or vehicle working properly. took to richmond ch i had vehicle at another dodge dealer for service & after several weeks, did not get satisfaction or vehicle working properly. took to richmond chrysler. they spent few weeks trying to sort out dilemma. richard was very patient, helpful & kept me informed on status regularly. the repair was to solve a stalling problem that required a lot of troubleshooting. this was first experience with richmond chrysler, very satisfied with richard, service dept & would not hesitate to recommend to others. More
by rogerbyip
Employees Worked With
richard seltitz
August 29, 2014
On-going problem having my air conditioning repaired. Parts for my air conditioner weren't available prior to a Trans Canada trip. The Service Advisor went to bat for me despite being over warranty mileag Parts for my air conditioner weren't available prior to a Trans Canada trip. The Service Advisor went to bat for me despite being over warranty mileage upon return. Very happy. More
by mikehughes
Employees Worked With
Richard Seltitz
