Go Richmond Chrysler

Service Department is the worst!! OK, when we bought our Dodge Dart, the Sales Dept. and the Salesman was the best. BUT now that the vehicle needs some work, as per a recall, that Serv OK, when we bought our Dodge Dart, the Sales Dept. and the Salesman was the best. BUT now that the vehicle needs some work, as per a recall, that Service Dept. needs some work. We made an appointment one week ago, to have some recall work done, dropped the car off in the am, called at 1 pm to see if it was ready, was told that they would get back to us. 45 minutes later, called again, and got service man Richard and we were informed that they "ran out of parts in the morning" Would one not think that by making an appointment one would expect that the part would be put aside? Then when we informed Richard that "thanks for wasting our day", he stated that with that statement that we should find our own way to the Dealership, not to expect their shuttle. It's too bad, that this will leave us no choice to go elsewhere, there are many Dealers out there that would like our business. Will I buy another car from this Dealer? I doubt it as Service is part of the bought package. BTW... the shuttle driver was a pleasure. More

Buying a car for my elderly mother My mother is elderly, but Rick dealt with her kindly and was great with her. We were pleased with the car and were given the price range we were seeki My mother is elderly, but Rick dealt with her kindly and was great with her. We were pleased with the car and were given the price range we were seeking. Very pleasant and in stressful experience More

Great Service Was going to purchase a Jeep Wrangler from another dealer but decided to check out what these guys had to offer. We were helped by salesman Rudy Muel Was going to purchase a Jeep Wrangler from another dealer but decided to check out what these guys had to offer. We were helped by salesman Rudy Mueller who was great. He was helpful, informative and personable; and best of all he didn't try to sell me anything I didn't need. I have communicated with him several times since the purchase and he has gone out of his way to be helpful. We found everyone we dealt with there very helpful and courteous. Full marks. More

Good time I was greeted and helped right away, Arnold showed me great truck. I am very happy with it and my wonderful experience with there dealership. I was greeted and helped right away, Arnold showed me great truck. I am very happy with it and my wonderful experience with there dealership. More

Next time around We recently went to this dealership to look at a used car. We had bought our Dodge Diesel truck there a few years back. Although I didn't wind up buyi We recently went to this dealership to look at a used car. We had bought our Dodge Diesel truck there a few years back. Although I didn't wind up buying the car I appreciate the attention Rudy gave me. He was fair honest and caring. I would definitely recommend you ask for him if you are going to buy from this dealership. More

Refuse to replace a recalled part I originally brought in my 2015 Dodge Challenger SRT-8 392 (70k car purchased at Langley Chrysler) for a rapid response repair (sort of a recall but n I originally brought in my 2015 Dodge Challenger SRT-8 392 (70k car purchased at Langley Chrysler) for a rapid response repair (sort of a recall but not quite as severe) for the replacement of the radiator and a blown speaker. I live nearby and brought it to Richmond Chrysler out of convenience. Left it there for the day, got a call that they don't have the parts for the recall and the speaker works fine! When I got there, I turned on the radio to show them that the speaker rattled loudly and was obviously blown (why do I have to do this in order to get things done?). After about a month of not hearing if the radiator recall part or my blown speaker ever came in I noticed my radiator had begun leaking so I booked another appointment and was told they would definitely replace the radiator and the blown speaker (they told me my file had been lost as their computer crashed and that's why I was never called...Likely story). I had also visually inspected the radiator myself and noticed a slight leak from the side. So when I brought the car in for the repairs I was told they checked the radiator and there was no leak!!! When I told service advisor it had been dumping a fair amount of coolant on my garage floor and I had witnesses the leak myself, he simply reiterated that it tested fine and that they cant replace it unless they can verify a leak. Now I am driving around in a car with only 4,000kms on it that requires me to fill it with coolant every few weeks and there is nothing they will do as they refuse to replace the leaking radiator!! This makes you ask yourself what good a warranty is if they refuse to honor it? I had also spoken to the manager there but he was no help at all and just told me to "bring it back to where you bought it from". Well that's what I plan to do next and I hope they are more helpful. More

Went the distance Jerry, Rudy, and Calvin My first experience with Richmond Chrysler was back in 2014 where I purchase an older PT Cruiser because my credit was not so good. That car died the My first experience with Richmond Chrysler was back in 2014 where I purchase an older PT Cruiser because my credit was not so good. That car died the other day and because of it being an older car there was no warranty to fix it. So now I was with out a car that I was still having to pay for. I went in the next day where I sat with Jerry the sales manager and we talked. Jerry went out of his way to find me a brand new vehicle and started the process of getting me into my first brand new car ever. As the process continued he introduced me to Rudy. Rudy was very courteous, very informative and walked my girl friend and I through the whole process. When the selection of my car was done and it was time to head over to financing where Rudy introduced us to Calvin. Calvin was a miracle a worker he was able to finance me through a bank and lower my interest rate not just once but several time. My rate went from 29% all away down to just over 10% with great conditions. As Calvin was fighting for me both Jerry and Rudy kept my girl friend I up to date at what was happening through the whole process. I can not say enough about this team and the fantastic customer service and expertise of the Richmond Chrysler team. Thank you so very much Rudy for all you did from the start to watching me drive off the lot in my new car, Jerry for his understanding of my situation, and Calvin for working magic with the numbers; I also have to make one special note to Marie over in accessories for going through the different option packages that I could obtained for my car. I will recommend Richmond Chrysler to all my friends. Thank you for everything!!! Dave C More

This car purchase was a pleasure from start to finish. The dealership was accommodating and flexible throughout the negotiations, which allowed me to obtain a great car at a good price. My salesperson, Dan The dealership was accommodating and flexible throughout the negotiations, which allowed me to obtain a great car at a good price. My salesperson, Danny Mouro continued the high level of service by ensuring I was well informed and satisfied with the purchase agreement. This is the second car I have bought from Danny, and he goes over the top to make the customer experience a positive and memorable one. In addition the finance department advocated diligently with lenders to aquire me the lowest possible financing rate. Overall I would give this dealership and staff an A+, and I would highly recommend you check them out before buying anywhere else. More

Service was stress free, informative, engaging, and pleasant Rick Hollander was our sales rep who acted as a true professional. His charm, sense of humour , and determination to get us the best deal was outstand Rick Hollander was our sales rep who acted as a true professional. His charm, sense of humour , and determination to get us the best deal was outstanding ! More

Awesome Experience, After being pressured at other dealerships, it was a pleasure to deal with a professional crew at Richmond Chrysler. We got a great deal on a New Ram After being pressured at other dealerships, it was a pleasure to deal with a professional crew at Richmond Chrysler. We got a great deal on a New Ram 1500 Sport. Would highly recommend this dealership to family and friends. More