Go Richmond Chrysler

I purchased a 2020 Ford Explorer from Go Richmond Chrysler on May 30. Less than 24 hours after driving off the lot, the check engine light came on. Diagnostic testing later confirmed that the same fa Chrysler on May 30. Less than 24 hours after driving off the lot, the check engine light came on. Diagnostic testing later confirmed that the same fault codes—related to the EVAP system and transmission—had already appeared on May 23 and May 27, before the sale. Just 20 days into ownership, the vehicle completely broke down. It now requires a full transmission replacement due to burnt transmission fluid. I’ve already had to pay out of pocket for diagnostics, towing, and alternate transportation—all within three weeks of buying the vehicle. To make matters worse, I was only told after the sale that the engine had previously been replaced—a major repair that was never disclosed to me beforehand. That’s a serious omission that impacts the vehicle’s value, reliability, and future resale. While the dealership has communicated with me, they refuse to reverse the deal. Instead, they’ve told me to go through the extended warranty to cover the transmission. That leaves me stuck with a vehicle that now has two major repair histories—an engine replacement and a soon-to-be transmission replacement—which I’ll be forced to disclose if I ever try to resell. This has been an incredibly frustrating and costly experience. I expected honesty and accountability from a dealership, but what I got was a vehicle with known pre-sale issues, undisclosed major repairs, and no real support. I would absolutely not recommend Go Richmond Chrysler. More

They give me tire pressure 50psi. Do someone want to kill me? The car side plastic protection doesn’t mount either. The use wrong configuration table to calculate the price more th Do someone want to kill me? The car side plastic protection doesn’t mount either. The use wrong configuration table to calculate the price more than the options. It is cheating More

Rodney provides excellent service and he takes the time to listen. Can’t wait for my next service. to listen. Can’t wait for my next service. More

We were trying to sell our reefer van recently, James Wang and his teammates inspected the van and gave us a very good price, all the working procedures went smoothly and fast, thanks for James and his t Wang and his teammates inspected the van and gave us a very good price, all the working procedures went smoothly and fast, thanks for James and his team’s support! More

Responsive and knowledgeable service team that has met my expectation every time in quality and cost expectation every time in quality and cost More

From the purchase of my 2018 Chrysler 300S to subsequent servicing of my vehicle over the years , it has all been an outstanding experience. servicing of my vehicle over the years , it has all been an outstanding experience. More

Go Richmond Chrysler is a dealer who can provide accurate and relevant vehicle information without putting pressure on your final decision. I got exactly what I had planned for in my purchase. and relevant vehicle information without putting pressure on your final decision. I got exactly what I had planned for in my purchase. More

The team at Go Richmond Chrysler was an absolute Joy to deal with . Nairi Babayan met us with a great hand shake and even a great parking spot lol . Nairi made the experience feel quite effortless and pain deal with . Nairi Babayan met us with a great hand shake and even a great parking spot lol . Nairi made the experience feel quite effortless and painless . I gave him a few ideas of what I was looking for and he lined me up with exactly what I wanted . I couldn’t be more happier with the sales service I received from him and his team ( Kate ) . Buying a vehicle is not easy but the team I dealt with at Go Richmond Chrysler made the experience awesome and I could not recommend a better place to shop !! I highly recommend dealing with Nairi and give him 5 ⭐️⭐️⭐️⭐️⭐️ . I also want to say thank you to Kate the manager , your help was much appreciated and it was a great experience dealing with you both!! -Chris McLeod More

Great experience, with a very personable sales rep. He was not at all pushy, and happy to let us test drive multiple vehicles. We were looking for a used SUV & ended up purchasing a 2023 Grand Cherokee He was not at all pushy, and happy to let us test drive multiple vehicles. We were looking for a used SUV & ended up purchasing a 2023 Grand Cherokee, and LOVE it. There was an issue with the liftgate latch that materialized a few days after driving the vehicle off the lot. The sales rep helped to to get this rectified. He was available & beyond helpful both during AND after the sale!! Thank you Nairi! More

Very very good service good sales man Nihiri gave very good deal and excellent service all staff very good and helpful Thank you a lot good deal and excellent service all staff very good and helpful Thank you a lot More