Go Nissan North

Go Nissan? Go elsewhere! Beware if you have a lifetime oil and filter change they will claim there's no record of this on their system when you go in for a service - this has Beware if you have a lifetime oil and filter change they will claim there's no record of this on their system when you go in for a service - this has happened twice so far. They refused to release MY fully paid for vehicle without payment for the oil change and I had to return with the document showing my lifetime oil change offer. Then surprise surprise "suddenly" finance found the record of it on there system. This is an absolutely pathetic and disgusting attempt at swindling money out of consumers and an unjustified seizure of my vehicle. The original salesperson I dealt with was great but I would have never bought a Nissan from this dealership if I knew I would be dealing with this sort of behavior. More

nice deal the personal was very professional and friendly he explained every think slowly and clearly he gave us choices and calculated the cost for us in lot o the personal was very professional and friendly he explained every think slowly and clearly he gave us choices and calculated the cost for us in lot of way biweekly monthly .. he let us trust him More

great sales experience I bought a new Exterra last year at the south side Nissan and I was very disappointed with their service. This year I did the trade at Nissan North o I bought a new Exterra last year at the south side Nissan and I was very disappointed with their service. This year I did the trade at Nissan North on 137Ave And have only good things to say! I was treated respectfully, and had a great sales experience. Tim Pham was awesome! He helped me with a great car and was very knowledgeable! The service was amazing! Super friendly staff. I received a loner to get my things done. If you need a car and good service go there! You won't be disappointed by the service, or the selection of vehicles. They do care about their customers, and ensures good service is provided. You’re treated like family, not like a customer. Thanks Tim! You know your job and very well represented your work. Thank you. Kris S More

Fantastic Extraordinary Customer Service The whole car buying experience was fun, exciting and hassle free. People here treat you with class, truly care about you and are super helpful. The whole car buying experience was fun, exciting and hassle free. People here treat you with class, truly care about you and are super helpful. More

Always feel welcome ☺️ I bought a vehicle in March of 2014 and I still continue to be treated fantastically every time I come in for service!!! I highly recommend buying fro I bought a vehicle in March of 2014 and I still continue to be treated fantastically every time I come in for service!!! I highly recommend buying from here and continuing service here as well! More

Overcharged for repairs. Depends who your service advisor is I brought my truck in as my temperature gauge read low. They charged the diagnostic fee and changed the antifreeze/coolant. I was charged 4.5 hours I brought my truck in as my temperature gauge read low. They charged the diagnostic fee and changed the antifreeze/coolant. I was charged 4.5 hours and the bill came out to over $700.00 I have had work done at this shop before and did not have any problems with their quality of work and pricing. This time I was not impressed. More

Great sales experience, decently smooth purchase We came into Go Nissan North after a marathon of used/new car hunting at other dealerships that was *incredibly* frustrating due to high pressure sale We came into Go Nissan North after a marathon of used/new car hunting at other dealerships that was *incredibly* frustrating due to high pressure sales people trying to up-sell us ridiculously when we had made our budget very clear. We went against our better judgement, because generally we have had awful experiences with Go Auto, including but not limited to very high pressure sales and trying to give us 3K for our Mazda3 trade in worth ~8-9K. We said, "really?!?" and he 'fought' to get us 3.5K. When we said xxxx no and left, magically the next day he could get 5K. Funny how that works. Yuck. Common but yuck. We sold that car ourselves for 8K and bought elsewhere. At Go Nissan North, Ken was really great to work with and allowed us to test drive by ourselves which was great He was able to get us a good deal on our used car. He was very kind and listened to us thoroughly and was one of the few salespeople willing to speak to us in terms of total cost, not just monthly payments. The others just tried to convert it to monthly payments to convince us we could 'afford' a ludicrously large loan. Ken made us feel accommodated and went out of his way to make sure he greeted us and saw us out the door each time we came in. The only real hiccup we had is the original "all-in" price included the theft protection cost ($499), we asked for a new "all-in" price, which they "met", partially by not including that $499. However, we're not overly upset because we still got a fairly significant discount and had an overall positive experience. The financing process was pretty smooth and straight forward, interest rate was ok. Bryce was really kind to deal with and had an accommodating schedule. Lots of the usual sales pitches of coatings, warranties, and service plans, but he was polite when we refused them, which we appreciated. To be honest, the 1 & 2 star reviews of most Go Auto dealerships was a huge turnoff to getting continued Go Auto service, and this specific dealership is a long ways away from us, so no potential cost savings is worth potentially crappy service. Overall, a very pleasant experience. More

Complaint? Look in the Mirror The Service Department has gone above and beyond the call of duty for me. As far as Sales goes, arm yourself with details. If a salesperson won't dea The Service Department has gone above and beyond the call of duty for me. As far as Sales goes, arm yourself with details. If a salesperson won't deal with you, go somewhere else. If you're not prepared to confront these guys, you will not get your way. All dealerships are 99% the same. I've had my car cleaned for free, services on tires done for no charge, lost winter tires in storage replaced for free (sure, I wasn't pleased, but they did the right thing-how can anyone be faulted for that?) and gotten loaners when asked. All it takes is little planing, is all. Oh, and the discount program for service is very good! More

Excellent staff and service I just went for an hour oil change service recently. They staff proactively offer the coach service to go out shopping rather than just waiting at the I just went for an hour oil change service recently. They staff proactively offer the coach service to go out shopping rather than just waiting at the dealership. Very Impressive! Never any other dealership offer me the service actively like they do. All other dealerships refuse your request or need you wait for hour before you can the coach ride and by that time. I also saw them ask a old lady if she want a loaner to go out. Best experience ever. More

worst experience After spending over one hour trying to get a price to buy TWO SUVs. Was passed from the first salesman to the second, then the supervisor came in Cor After spending over one hour trying to get a price to buy TWO SUVs. Was passed from the first salesman to the second, then the supervisor came in Cory Ostafichuk. I asked him about prices for lease vs finance. He told me he will go find out and come back an these prices will be final. You like it or here is the door. I was shocked for a few minutes from his answer and was waiting for him to come back, 15 minutes later. I told the front person to get me that guy and told him. I don't wanna know how much the cars are, I don't care. That was horrible experience to say that to two couples coming in to buy two cars. I personally own a business with more than 35 people, if one of them say that, they are fired because I care. More