Go Mazda

I would give zero starts if I was able. We had a miserable experience with this dealer and their sketchy business practices. My son bought an new car from them in June. As a new grad from We had a miserable experience with this dealer and their sketchy business practices. My son bought an new car from them in June. As a new grad from University he was entitled to a manufacturer rebate of $500. At the time of sale they said it would be paid directly from Mazda and that the cheque would be mailed. Five months went by and no rebate despite two submissions of transcripts. I called Mazda directly and within a day the dealership was in contact saying they would mail out a cheque which they did. Interestingly the cheque was from the dealership, not Mazda. I discussed this with a friend who is a Kia dealer and he laughed and confirmed my suspicion that the dealership had pocketed the rebate. Wow! Don't expect this dealership to honour all in pricing rules either. We responded to an advert and went to buy the car which they refused to sell at the advertised price and instead charged an extra $2k for what was essentially a block heater. Luckily I suspected this would happen and took a screen shot of the advertisement prior to visiting the dealership. After they refused to honour it we left the dealer and within 5 minutes the advert had been changed adding $4.5k to the price of the vehicle. Given current inventory levels and the fact that they were the only ones with the car that was wanted we reluctantly paid the extra $2k and are now waiting for the results of what should be a cut and dry complaint with AMVIC. Buyer beware! More

Utterly disappointed by the lack of professionalism and ethics at this location. The General manager needs retraining on customer service and if you like your vehicle please do not take it to this dealersh ethics at this location. The General manager needs retraining on customer service and if you like your vehicle please do not take it to this dealership you will be disappointed ! More

This is a very dishonest dealership which in itself isn’t surprising considering the overall stereotype associated with your average dealerships. There was no full breakdown of costs (interest,etc) provided, surprising considering the overall stereotype associated with your average dealerships. There was no full breakdown of costs (interest,etc) provided, they just offered 3k in extra fees on top of the listed price. Crazy how an inspection at the dealership was being quoted at $600.They also included a fee for $1200 in case you ever lost your key fob. The pressure to sign a piece of paper with a number and no official cost breakdown was hilarious and I tried so hard not to laugh. The desperation from the sales man and sales manager was a complete turn off and I decided it was time to go. Don’t go here this dealership is shady as xxxx and I could see red flags from the second I started the negotiation process. Thank God I followed my gut. More

Visited the dealership on Apr 30th, the dealer had 2023 CX-5 Sport that I wanted on the lot, still in factory plastic. The price listed on the dealer's website was at MSRP, when the time came to buy, I was CX-5 Sport that I wanted on the lot, still in factory plastic. The price listed on the dealer's website was at MSRP, when the time came to buy, I was offered to pay for "mandatory options" $7000. Here is the breakdown of the "mandatory options": $2000 for block heater, all weather mats, splash guards and wheel locks; $2500 for 3M film; $2500 for rust proofing. I know for the fact that 2023 CX-5 whole under-body is covered with plastic for noise elimination and elements protection, my question to the dealer what are they going to rust proof for $2500? Plastic??? I walked. More

Can I give less than 1*? Car advertised for $11820. Went in to purchase but was told purchase price was $14711. When we showed them the ad online they took 20 minutes to Car advertised for $11820. Went in to purchase but was told purchase price was $14711. When we showed them the ad online they took 20 minutes to themselves and came back with: Price $11820 Full tank of gas$80, window etching$nominal, keyless xx(?) and cleaning the vehicle $1780. Interest rate to finance 11% So 20% more for the car and near double the interest rate. The slime all mgr finally met face to face and unapologetically told me this is normal. What makes me the most sad is that there are people this dishonest in the world. Kevin was a super nice guy and he deserves better than working for that slithering waste. I wouldn’t recommend this place to ANYONE! More

Went to buy a Mazda 3 GS and the sales person refused to sell it to me if I don't buy their add on packages worth 7000. He didn't even mention that the cost includes these add ons until I asked and said it' sell it to me if I don't buy their add on packages worth 7000. He didn't even mention that the cost includes these add ons until I asked and said it's mandatory as it helps running their business. More

Whatever you decide to do, DO NOT BUY THEIR PROTECTION PLANS!! Its a complete rip off! I paid about $3k extra for the protection plan only to be told "You're late for your inspection, therefore your plan PLANS!! Its a complete rip off! I paid about $3k extra for the protection plan only to be told "You're late for your inspection, therefore your plan is void". While I take responsibility for not remembering my last inspection date, I brought the vehicle in for servicing on the due dates (or month) in this case and no one would mention to me that my protection inspection is due for review! Its like they were hoping that customers don't remember to ask, so that they'll take your money without having to do anything. Its a SCAM!! More

Went in to buy a Mazda 3 GS at MSRP as advertised on their website. Come to find out there are NON-NEGOTIABLE accessories you HAVE to buy. Why are they called accessories then? They kept making excuses their website. Come to find out there are NON-NEGOTIABLE accessories you HAVE to buy. Why are they called accessories then? They kept making excuses whenever we asked to have them taken off. Turned a 31k car to 41k! Don't buy from here, they're just trying to scam you More

Zero transparency and ethics. Story changes 5 times within half an hour. Just because you are going to this dealership don't expect transparency on vehicle conditions, take your m Story changes 5 times within half an hour. Just because you are going to this dealership don't expect transparency on vehicle conditions, take your mechanic or expert for inspection. Even for cars driven for 10,000km. More

I should’ve consider all the negative feedback about this dealership… Unless you don’t mind being disappointed and “FRUSTRATED” with your buying experience, then Come to this dealership. They will sell you a dealership… Unless you don’t mind being disappointed and “FRUSTRATED” with your buying experience, then Come to this dealership. They will sell you a car with full of surprise after signing the bill of sale and putting a deposit, advertised as no extra or hidden fees. marketing startegy that doesn’t apply in a real world and By the way I drove the vehicle I purchased with its keys not fully programmed, and asked to deal with it when I get back to Calgary and pay $150, perhaps other dealership will be able to figure it out what is happening with your proximity keys or come back here and we will try to figure it out. A CAR THAT DOESN’t have a 100% functional proximity key, It was a big JOKE……….., I drove 6 hours to this dealership and purchased this nice vehicle with added DISAPPOINTMENTS and FRUSTRATIONS… I would give negative five stars (-5) if I could. Thanks Go Mazda, I suggest to reconsider how you guys do business… I am surprise people still consider this delership. GoAuto hopefully takes this seriously. Such a big company with NO CUSTOMER SATISFACTION… More