Go Mazda

Went in to buy a Mazda 3 GS at MSRP as advertised on their website. Come to find out there are NON-NEGOTIABLE accessories you HAVE to buy. Why are they called accessories then? They kept making excuses their website. Come to find out there are NON-NEGOTIABLE accessories you HAVE to buy. Why are they called accessories then? They kept making excuses whenever we asked to have them taken off. Turned a 31k car to 41k! Don't buy from here, they're just trying to scam you More

Zero transparency and ethics. Story changes 5 times within half an hour. Just because you are going to this dealership don't expect transparency on vehicle conditions, take your m Story changes 5 times within half an hour. Just because you are going to this dealership don't expect transparency on vehicle conditions, take your mechanic or expert for inspection. Even for cars driven for 10,000km. More

I should’ve consider all the negative feedback about this dealership… Unless you don’t mind being disappointed and “FRUSTRATED” with your buying experience, then Come to this dealership. They will sell you a dealership… Unless you don’t mind being disappointed and “FRUSTRATED” with your buying experience, then Come to this dealership. They will sell you a car with full of surprise after signing the bill of sale and putting a deposit, advertised as no extra or hidden fees. marketing startegy that doesn’t apply in a real world and By the way I drove the vehicle I purchased with its keys not fully programmed, and asked to deal with it when I get back to Calgary and pay $150, perhaps other dealership will be able to figure it out what is happening with your proximity keys or come back here and we will try to figure it out. A CAR THAT DOESN’t have a 100% functional proximity key, It was a big JOKE……….., I drove 6 hours to this dealership and purchased this nice vehicle with added DISAPPOINTMENTS and FRUSTRATIONS… I would give negative five stars (-5) if I could. Thanks Go Mazda, I suggest to reconsider how you guys do business… I am surprise people still consider this delership. GoAuto hopefully takes this seriously. Such a big company with NO CUSTOMER SATISFACTION… More

I just bought a used car. I am happy with the car but the process was terrible. The advertisement said that "they don't charge silly fees" and all that would be added to the list price would be GST. They sho process was terrible. The advertisement said that "they don't charge silly fees" and all that would be added to the list price would be GST. They showed me the sale form and surprise, a $699 fee was added for detailing (you can't sell it without detailing anyway), anti-theft insurance and a bunch of other stuff like full tank of gas. I was rady to walk out right there but I was there with my sone to buy the car and he really wanted it. I showed them the ad and told them they could not charge it according to false advertising. Then I started negotiating over the price. After some back and forth, and the manager being called, I found out that both guys did not even have the authorization to negotiate a lower price (it was after hours and the right guy was on vacation) so I asked them why we wasted so much time talking when they could not even approve a lower price. The ad also showed several features installed on the car that were actually not installed (like heated rear seats). False advertising again. The car was a Dodge Charger (a trade-in) at a Mazda dealer with 12 days to go till its the new year (one year older). In the end I bought the car for list price (without the fee since I plainly refused to pay it) but all what the fee promised was included so in their mind I got $699 off, I guess. I have to admit, the list price was a decent deal even with the missing features but it took way more useless time than needed. Always, watch for added fees eventhough they say they won't. More

First visit for a oil change cost me around 90$ service guy i got was well lets say useless and after all said and done got home opened up my hood my windshield wash cap was gone and never topped up they n guy i got was well lets say useless and after all said and done got home opened up my hood my windshield wash cap was gone and never topped up they never checked my cabin or engine air filter said my engine air filter was green it was in the red my tires werent topped up and called my amazing service advicer about getting ny windshield washer cover back and said it wasnt even topped up and his response was we always top up the windshield washer fluid i said i wanted my cap back and the amazing guy kept going on about the fluid then i just lost it i dont think jiffy lube would of xxxxed up as much as this dealership More

2021-04-17 Just went in today looking to buy a used Tesla model 3 I had booked in advance the same day and was told the vehicle would be ready and charged. Unfortunately when I arrived and told them I was lo model 3 I had booked in advance the same day and was told the vehicle would be ready and charged. Unfortunately when I arrived and told them I was looking for other vehicles as well and not planning on buying the same day I was sent away and told that they didn't charge the vehicle. I drove 45 mins to be told that I need to buy the vehicle to test drive. I am disgusted with this dealership and will never be returning. More

I purchased a vehicle through GoMazda a little less than a month ago. I'll start with the test drive. First, I came to see the car in the evening after work, so it was dark out. The car was fairly clean a month ago. I'll start with the test drive. First, I came to see the car in the evening after work, so it was dark out. The car was fairly clean on the outside, but not freshly washed. That plus the darkness made it a bit tough to inspect, but I tried to give it a good walk around with my cell phone flashlight. When I got in the car, I noticed a part in the back seat (maybe a seal from a door or the sunroof?). I also noticed the keyfob had a low battery warning, and the fuel door seemed to not be flush with the car. When I got back to the dealership, I asked about the part in the backseat and was told there was no part there... well yes I just saw it. And then when I asked about the fuel door I was told "that's just the way it is". I went through what LOOKED like a pretty thorough inspection document, which had some confusing numbers for wear parts (tires and brakes were noted as "4". 4 what? mm? When I asked about this I received some confusing answers, including it's a rating out of 8?). I ended up buying the car, and the day I came to pick it up I found that there were quite a few scratches on the driver side window that weren't visible in the dark. No where on the inspection report was that noted. There were also some blue paint marks on the hood (it's a white car), and one of the rear wheel mud guards was missing. The key fob still had a low battery (despite me asking about this), and when I asked again about the part in the back seat I was again told there was no part (it had been removed by this time). Oh, and the fuel door just need to be adjusted a bit which took me all of 10 min to do, and is a little disappointing that they wouldn't have offered that when I pointed it out. The Good: Relatively competitive pricing Friendly sales staff The Bad: Inspection report conveniently leaves out damage which would otherwise obviously affect the car price Sales people don't seem to have a good communication with inspection team and don't understand the inspection report. Dismissive when it comes to concerns, and little effort into addressing these concerns with the vehicle Overall - maybe not the worst place you can go if you find a crazy good deal there, but I'd suspect that 9/10 you can do better. More

just wanted to share my experience on Saturday February just wanted to share my experience on Saturday February 13th with you. After the customer service that I recieved on Saturday if I didn't have free just wanted to share my experience on Saturday February 13th with you. After the customer service that I recieved on Saturday if I didn't have free oil changes as part of my deal I would have my car serviced at a more conveniently located dealership, with better and friendlier service. I will not be doing any other service at your dealership. I arrived approximatley 5-8 minutes before my 10:00 appointment. I pulled up to the door and waited, and waited, and waited for the door to automatically open. It did not, finally someone opened the door but all four spots inside were taken. Someone waved at us and then the door closed again. Thinking that someone would be out shortly to advise us of what to do we waited in the car, and waited and waited and waited... you get the point. No one came so finally after 5-10 minutes of waiting we we parked the car and went inside. The service advisor was assisting another customer, no problem, I can wait, but he didn't so much as acknowledge us, No "Hello!" no "I'll be right with you". We stood there and two other staff members who had been in the service area the whole time walked by us. I guess they were there to move the cars out of the way so I could pull mine in. Great, but neither of them asknowledged us, told us what was going on, or even said hello as they walked right by us and the service advisor was still talking to the other customer. After pulling my car in and waiting for several more minutes the service advisor finally acknowledged us. I went up to the desk and said I was there to check in for my oil change. Now I don't want to say that he was rude because he certianly wasn't, he did however act like he had a bit of a chip on his shoulder and was not very friendly he had an arrogance about him. He asked my name and pulled me up in the computer, I asked how long it would take and he said if we were waiting it would be an hour to an hour and a half. I was borrowing a car so I asked how long again, and then he told me that it would be 4 - 5 hours and he would let me know when it was done. I'm very confused as to the difference but I'll get to that later. Next he asked for my ID, Insurance and Credit Card, etc. I got my credit card and was trying to get my ID out of my wallet and was struggling, I’m awaiting hand surgery. I asked him if he could just look at it if I held it up to the plastic, he said no I had to get it out he needed a photocopy of it. I then went to get my insurance, and I realized that I had last years pink slip not this years. Totally my fault, I'll admit that and what a hassle for him. While I was frantically trying to pull up a copy of my insurance up on my phone he just stood there, my friend went to get some coffee and I was still struggling to find a copy of my insurance. My friend came back because there was no coffee and the service advisor impatiently asked me did you find it yet? I just said "no" (Duh, if I had found it don't you think I would have said something). My friend finally spoke up and said well can't you do the rest of the paperwork while she's looking? Regardless of whether we take the rental or not you still have to check her in don't you? so he carried on with the rest of it. I got the insurance info and let him know, he asked me to email it to him. which I did. He then completed the paperwork and did a walk around said that the gas tank was full and to bring it back full. Then we left. I had only planned on an hour to an hour and a half and had an errand to do in the city (I live in Leduc, and drove in) and planned on grabbing lunch. This all changed when my car wasn't going to done till at least 2PM. I can honestly say I don't understand why it should matter if I'm waiting in the dealership or not. I called ahead and booked an appointment, you guys surley know how long it takes to do an oil change... schedule accordingly. I don't want to sit in your crappy waiting room for an hour and a half with no coffee and nothing to do. Why should I have to? Why should it matter if I'm waiting there or not, I booked an appointment. After I left I got a text message from my service advisor saying I could contact him there if I had any questions. I asked what time I could pick up my car until? Since it was now going to be several hours I did my errand and went back home to Leduc. I got a text message back from him saying I could pick up my car till 5PM. at about 3:40 I left home to go back and pick up my car and get gas because the fuel tank was down quite a bit. I was actually surprised at how much fuel it had used for a little car, only to notice after I filled it that the car hadn't been full to begin with. It was a notch down from full, and after I filled it I saw how high the gas guage was supposed to be to have a full tank. So I put $10 of gas in and FILLED the car, no big deal it's 10 bucks. I arrived at the dealership at 4:10 and again pulled up to the service door and waited, and waited, and waited, and waited, the door never opened. so I got out again and went to go in the man door, only to find it was locked too. this is when my stomach dropped a little bit, had I screwed up the time? How was I going to get my car back? I went to the service area from the show room and saw some lights still on. I thought ok great, someone must still be here. Again I stood there and waited and waited, and waited, finally I sent my friend to see if they could find someone and I'd wait there in case anyone showed up. My friend went to the sales/customer service desk and someone told my friend "oh no Service closes early on Saturday, but it's ok, I have the keys. Someone should have told you that you should pick it up from the front desk" I finally left the dealership with my car feeling angry and frusturated. We all make mistakes, Heck, I screwed up not having my insurance papers ready and we all have bad days I get it, but all of those things combined left me never wanting to waste my time and come back there again to recieve unfriendly service. The service technician reccomended $300 worth of work be done and I can tell you one thing for sure I won't be having it done there. I'll go to the dealership 5 minutes from my house where they have completed other warranty work for me and alway bent over backwards to do anything that they could to help even though I didn't even buy my car from them. I shoud have bought my car there too. I regret my decision now. I replied to their "How did we do email" and expressed my concerns directly to the dealership but of course got no response. More

I have spent a week looking at cars at 4 other dealerships .. finally found a great priced car and professional sales staff that made the experience quick and efficient . I truly am happy with my dealerships .. finally found a great priced car and professional sales staff that made the experience quick and efficient . I truly am happy with my purchase and would recommend this dealership for used car pricing and straightforward negotiation More

They are liars. From the beginning they hid so many fees and try to get you to just focus on the biweekly payment. Never work with Yat Ting as he is a liar - no such thing as leave “deposit to start financi and try to get you to just focus on the biweekly payment. Never work with Yat Ting as he is a liar - no such thing as leave “deposit to start financing”. Then he tried to intimidate us by highlighting no refund after he refused to give us a copy of a document he first stated was not a legal document. This guy also had the nerve to call me on Christmas to tell me about their Boxing Day special- no decorum. Honestly go to any other dealership but this once - you’re just asking to be defrauded. More