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Go Langley Subaru
Surrey, BC
534 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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534 Reviews of Go Langley Subaru
January 19, 2023
A dealership that does not truly care about its customers! I spent over $55K on a new 2020 Ascent and had several issues with it. I noticed a rear quarter window trim was not fitted correctly (must customers! I spent over $55K on a new 2020 Ascent and had several issues with it. I noticed a rear quarter window trim was not fitted correctly (must have been when the window was installed at the assembly plant in the US), and the rubber trim was folded. I was told by this dealership that the replacement trim/window was not covered under my Subaru Protection Plan ‘Complete Wrap’ Warranty even though this issue was missed by both the factory quality control department and also by a pre-delivery inspection. Why should the customer have to pay anything to fix this! I also asked what Warranty would cover this issue - no answer! The dealership said I could contact Subaru of Canada if I wanted, even though they can get a response from SOC very quickly. Subaru of Canada do not return emails or leave voicemails in response to issues as I have contacted them before and have waited weeks for a reply or voicemail which was never received. Subaru it seems do not value their customers at all and nor does this dealership when issues arise which are not a quick and easy fix. Should have bought a Toyota! More
by Blue
Employees Worked With
Jeff Saivia; Marc Livingston
October 17, 2022
The process of buying out my Subaru Forester car lease went very smoothly. I was informed of the cost before the meeting and Natalie was well prepared and efficient. went very smoothly. I was informed of the cost before the meeting and Natalie was well prepared and efficient. More
by Ketzel
Employees Worked With
Finance department: Natalie
October 05, 2022
It was very pleasant dealing with Troy Giesbrecht in purchasing my new Subaru WRX. I would definitely buy at Wolf again and also recommend them to family and friends. purchasing my new Subaru WRX. I would definitely buy at Wolf again and also recommend them to family and friends. More
by gcora@telus.net
Employees Worked With
Meet service and parts staff but, Wolfe Auto Group, TROY GIESBRECHT, Jay Shead
October 04, 2022
Sales and first service experience was great! Their model pricing calculator is quite simple and works close to actual car price, staffs are friendly and knowledgeable. Their model pricing calculator is quite simple and works close to actual car price, staffs are friendly and knowledgeable. More
by viks100
Employees Worked With
Courtney
September 22, 2022
Helpful and thorough. The salesperson presented as honest and sincere. The finance staff were courteous and knowledgeable. The salesperson presented as honest and sincere. The finance staff were courteous and knowledgeable. More
by Ann.greene25
Employees Worked With
Natalie and Coranne , TROY GIESBRECHT
September 15, 2022
Wolfe Subaru was clean, organized and very helpful. The team there helped me find the right car and make it quick and easy to purchase the vehicle and make it feel just right for my family. The team there helped me find the right car and make it quick and easy to purchase the vehicle and make it feel just right for my family. More
by Jjwatters16
Employees Worked With
Stelios , Wolfe Auto Group, Jay Shead
