Go Kia West

RUN AWAY! !! These people will do anything to scam you. Purchased a truck in Dec-2020. The salesperson lied over the phone about the Doc Fee (said it was waived !! These people will do anything to scam you. Purchased a truck in Dec-2020. The salesperson lied over the phone about the Doc Fee (said it was waived), when I arrived there the fee was not waived. I was prepared to leave but since I drove 60km to get there, I accepted to split it. When I went to pay, I was bombarded by their Finance Manager, who twice entered the wrong amount for the Doc Fee, confusing the xxxx out of me and I ended up paying more than I should. Anyway, my fault for not triple checking (which by the way, I shouldn’t have to do in a trustworthy scenario). The Finance Manager sold me LGM insurance for my used truck, telling me that when I sell the truck I could cancel it. Liar! I just sold the truck and tried canceling the insurance and it is NOT possible. I owe over $2000 on a policy for a vehicle I don’t own anymore. DO NOT BUY ANY POLICY FROM THEIR FINANCE MANAGER! These people will do anything to make a buck from you. Stay away from this place! There are a million other dealerships that you CAN TRUST and will do the right thing for their customers. This place doesn’t even deserve one star! More

Sales person Brian Wade is fantastic. sales manager Noah helps to make things go smoothly and has always been great to deal with. Everyone we dealt with on the purchase of our EV6 made t sales manager Noah helps to make things go smoothly and has always been great to deal with. Everyone we dealt with on the purchase of our EV6 made the process a breeze including the finance team under Shane I can’t say enough about the friendly staff at this dealership All around great experience More

Bought a Kia Seltos EX 2022 from this dealership and got an amazing deal. I would specially like to mention Jenny, who is Assistant to the GM. She is an amazing person to deal with. Super friendly and alway an amazing deal. I would specially like to mention Jenny, who is Assistant to the GM. She is an amazing person to deal with. Super friendly and always there for the customers. If you are looking for a phenomenal deal, she is the one who you should contact. The deal I got through her was not even what I expected. I would say it was above and beyond my expectations. Not just the deal, everyone expects a good customer service and Jenny would make you feel part of Kia Family with the incredible customer service skills she has. I would also like to mention Shayne who is a Finance Manager at this dealership. He is an amazing guy too. Very nice, friendly and fun to talk to. There are some people who would give positive vibes and Shayne is definitely one of them. No fake or over promising but would get the best for his customers. More

Salesperson Amir was helpful and observant of what we were looking for. Thank you Amir! were looking for. Thank you Amir! More

They don’t stand by there own promotions.My son bought They don’t stand by there own promotions. My son bought his first car and they never disclosed that the dealership had a winter package promotion.One They don’t stand by there own promotions. My son bought his first car and they never disclosed that the dealership had a winter package promotion.One day after picking up his car I saw the ad in the newspaper so called them and the response we got was you can’t have everything. To say we were disappointed doesn’t even cover it.It’s not about the package it’s about the principal. I see it as false advertising. More

Very helpful and friendly. Helped me find the right vehicle and the best price for me vehicle and the best price for me More

Danny Northcote is the absolute BEST. I am blown away at how he has gone way above my expectations. I have never purchase a vehicle that was that smooth from start to finish, All the staff was so helpful how he has gone way above my expectations. I have never purchase a vehicle that was that smooth from start to finish, All the staff was so helpful from finance to insurance. It was a one stop shop for everything including. winter tires. If you are looking for a vehicle I. would highly recommend asking for Dan he really is the MAN!!! It literally checks all the boxes of everything I wanted in a vehicle. He listened to what I wanted and found a match and a couple hours later I drove off in my new hybrid electric vehicle that I absolutely love. Thank you Dan and the rest of the amazing staff who helped me!! More

Very unethical and fraudulent tactics were used by Brad at Kia West’s finance department. We drove away with a brand new Kia Niro EV on Sept 26th, financed under my name and my partner’s name. We were very at Kia West’s finance department. We drove away with a brand new Kia Niro EV on Sept 26th, financed under my name and my partner’s name. We were very surprised that my partner was approved for financing because he became a Permanent Resident just three weeks before, so he has ZERO Canadian credit history. We asked Brad how it’s possible that my partner is approved for a loan. Brad’s response, “I’m just that good at my job”. The next day Brad calls and informs us that my partner was denied financing because he didn’t have proper Canadian ID. He is still waiting for his PR card so we decided to put the financing under my name only. In the comfort of my home I was able to look closely at the new contract and I was very surprised to see that there was false information about my employment and income. It said my gross monthly income is $6500! I believe that at the dealership we signed the same document without reading it. We were not given a copy of this form. I understand it’s common to lie on loan applications, but in our case we were completely unaware that Brad put false information. By signing this form we were committing fraud. I refused to sign the new contract and asked for him to find a legal option to finance. I wasn’t going to write this review however, a Level 2 charger was included in the purchase of the electric car. It is now November 9th and we still HAVE NOT received the Level 2 charger! Also, we live on Vancouver Island and negotiated the price by phone and text messages. When we went to the dealership and sat down with Brad he told us someone made an error on the price. Whoever did the calculations forgot to add luxury tax and we would have to pay more for the car?!?! You can imagine how furious we were. He wasted half an hour of our time trying to get a couple more thousands of dollars out of us. Of course we refused to pay more than the price we negotiated, but I’m sure this tactic has worked on others. When we was trying to sell us a 5 year extended warranty, I asked if we can buy it later. He said yes but it would cost more. He lied. We bought the extended warranty for $3240…and cancelled it a few days later after we did research about the warranty and price. There are many Kia dealerships in the Lower Mainland. Please avoid Kia West in Coquitlam. More

Kia west has excellent service department. Matt and Jeremy have not let me done so far. Today I went to drop my car for diamond kote service. They made sure I was able to get back to work in time. Defi Jeremy have not let me done so far. Today I went to drop my car for diamond kote service. They made sure I was able to get back to work in time. Definitely recommend KiaWest More