Go Honda

Do not put a Down payment or holding fee to this dealership NEVER, NEVER GO TO this DEALERSHIP!!!WASTE OF TIME AND will SCAM YOU RIGHT AWAY as their price is completely different from what they advertise. NEVER, NEVER GO TO this DEALERSHIP!!!WASTE OF TIME AND will SCAM YOU RIGHT AWAY as their price is completely different from what they advertise. This is based on my own experience, I was trying to buy a CR-V so I went to GO HONDA West and check, the salesman was good but what the price he offered me does not match of what the finance is giving me. In Finance, They kept on upselling me the protection package I even told them I was not interested but will continuously be pushy until i got so annoyed. When finally removed all those protection package, it still didn't match into the amount that we agreed on so I told CHAANTAL KARMENSKY, Assistant Finance Director to give me a couple of days to decide and she just gave me an attitude and told me “ANYWAY, YOU DO NOT HAVE ANY OTHER OPTION, WE WILL NOT GIVE YOU BACK YOUR DOWN PAYMENT, IT IS NOT REFUNDABLE” and that irritates me a lot, she just bullied me and try to scare me that They wont give me back the 1,000$ that I gave them to hold the vehicle. I tried to talk with the Sales Manager EUGENIO IOFOLLA trying to seek for help and told me the same arrogantly, in short nobody wants to help me. They told me that I will just get my money back once I buy the CR-V but how, I do not want it anymore. I do not want to deal with them anymore. On that very moment I just feel like not buying from them and Take my money back. They are giving me different price of what we agreed on. So folks, Do not trust this dealership, if they ask you for deposit or money to hold the vehicle do not give them any. They will do the same to you. More

Stay away from this dealership if you want service. On 2 occasions now I have experienced a very hard time trying to get ahold of someone to make an appointment. You almost always get the answer machine. Th occasions now I have experienced a very hard time trying to get ahold of someone to make an appointment. You almost always get the answer machine. Then they take their sweet time (often days) to get back to you? This place sucks! Go to another dealer that cares about your needs after you purchase a vehicle. ... More

$500 deposit to test drive car overnight was never refunded! Go Honda was very helpful when they thought I was buying a car from them. They even collected $500 as a deposit on an overnight test drive of a pretty Go Honda was very helpful when they thought I was buying a car from them. They even collected $500 as a deposit on an overnight test drive of a pretty little blue Honda HRV. When I returned the car the next day and didn't end up buying it, I didn't get the deposit back. I kept phoning and phoning. Finally I got in touch with someone in finance who said I just had to go in with my Visa card. So I went in and they said they didn't have any record of the $500 deposit, and without a record they couldn't give me my money back. I even had my Visa bill to prove that they had withdrawn the money but didn't refund it. This is 100% unacceptable and they have completely taken advantage someone who thought she needed a deposit to test drive a car! Please never never never give them your money, no matter what they tell you!!! More

Never buy from go honda Bought a 2012 sti with extended warranty. Motor is now blown up and car has been sitting for over 4 months at dealer waiting to hear back from warrant Bought a 2012 sti with extended warranty. Motor is now blown up and car has been sitting for over 4 months at dealer waiting to hear back from warranty guys. I hear back after 4 months and they told me no they won’t cover it. Went to Subaru and find out this car had so many problems before I bought it. Go Honda is the worst and never again. More

Unacceptable customer service Had purchased the extended warranty on a used car we bought in May 2019. However, 5 months later we went to use this warranty only to find out the dea Had purchased the extended warranty on a used car we bought in May 2019. However, 5 months later we went to use this warranty only to find out the dealer cancelled the warranty on May 22, 2019. Had to go to the dealer on Friday first thing and receptionist did a great job in an attempt to see what we needed. Then everything went sideways. We waited over 15 minutes before anyone would speak with us. (No other customers were in the dealership at the time.) Went back to the receptionist who went back to someone(?) and took our documents to give them to this unknown person. Another 15 minute wait before we spoke to their business manager (all staff seem to have that title). She explained that she was waiting to speak with someone dealing with the warranty. She never once came to speak with us to find out what the problem was. This leads us to believe that they may be cancelling policies on a regular basis. She promised that she would call us on Friday and leave a voice mail as we were going out of town. Now Tuesday morning, no message was left and I have just called. Receptionist put me through to business manager and I reached the voice mail. I have left a message and await for them to call us back. Left 2 numbers so they have a choice. It has been over 20 minutes and no reply. More