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Go Honda

Edmonton, AB

4.4
249 Reviews

10220 184 St NW

Edmonton, AB

T5S 0B9

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249 Reviews of Go Honda

January 27, 2020

Not satisfied with Go Honda Edmonton Deal Execution On 25th Jan we concluded Honda CRV 2020 upon agreed financing terms and deposited 1K to lock the deal. When next day (26th Jan) we arrived at the deal More

by Nazir Shah
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Bryan Santos, Shawna Carey, Khadeja
January 19, 2020

Pleasant experience buying a new vehicle We have purchased several new vehicles from other dealerships and Go Honda west was by far the best experience we have had. Valentin was professiona More

by Aj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentin Neag
January 14, 2020

Worse salesman ever! Incompetent! Stops communicatong after making the sale. Ensures products are on the car when they're not. The dealership as a whole is useless. PLEASE AVOID!! More

by habsfan
Recommend Dealer
No
Employees Worked With
Matei Gherman, Mark Jones
January 06, 2020

GREAT EXPERIENCE !! We had our best new car experience yet! purchasing from Jiby Mathews and the Go Honda team. We visited the dealership twice and both times Jiby was p More

by lisesmd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jiby Mathew
December 19, 2019

Dishonest Well never thought I would be leaving a negative post for Go Honda, but after 4 vehicle purchases, they have changed, and not the same company as befo More

by Steve
Recommend Dealer
No
Employees Worked With
n/a
November 18, 2019

Terrible customer service. Nothing makes me want to buy from them. I will take my money elsewhere. Super shady. Was a waste of my time. Could not imagine dealing with them on issues. Sales team is very sma More

by Am
Recommend Dealer
No
Employees Worked With
Matt
Nov 20, 2019 -

Go Honda responded

Hi there, We do apologize that your recent experience with us did not exceed expectations. We strive to provide a pressure-free approach to our customers so we are saddened to learn that we fell short. We take our reviews very seriously and appreciate all feedback from our customers. Again, we do apologize.

November 08, 2019

Unprofessional. Worked a deal then disclosed tail light broken and they would not repair. They claimed the repair would cost $2,000 + and they would not repair it at the negotiated price. Not professional. More

by Ras
Recommend Dealer
No
Employees Worked With
Tom Braid
Dec 13, 2019 -

Go Honda responded

Hi Ras, thank you for taking the time to submit a review of your recent experience with us. Typically, we do not have room to negotiate the price of our used inventory. We do price our vehicles to not only be the lowest prices in the market but more importantly the best value in the market. We do apologize that this information was not presented to you. Please reach out to us if there's anything we can do to address your concerns or remedy the situation. Take care.

October 31, 2019

Work that I took my vehicle in for not completed. Zero effort made by Charles to make things right. I told him straight up how to correct the mistake but no action was taken. I wanted to believe they coul More

by Aubrey Alas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Tam
Dec 13, 2019 -

Go Honda responded

Hi Aubrey, We do apologize that your recent experience with our service department did not exceed expectations. Charles has reached out to you via text to address your concerns and remedy the situation. We would be more than happy to redo the detail on one of your vehicles. Please reach out to us if this is something you would like to move forward with. Again, we do apologize. Take care.

October 28, 2019

Awful experience, they lied to us since the moment I inquired about an SUV advertised on their website. Set the appointment, was passed to another sales man upon arrival, test drive vehicle, made an o More

by Reyvan27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Jones
Dec 13, 2019 -

Go Honda responded

Hi Reyvan, We do apologize that your recent experience with us was not up to standards. We are sorry that the vehicle you inquired on was no longer available for purchase & that the process was not as prompt as expected. We wish you good luck in your vehicle search.

October 23, 2019

Worst car dealership experience EVER!!! Went in to trade in my vehicle for a van because I have small children and didn’t want the hassle of having to sell privately. The first van they sold More

by Shouldaboughtnew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grace, Lorenzo, and there was another service manager. , Matthew Lindgren
Dec 13, 2019 -

Go Honda responded

Hi there, thank you for taking the time to submit a review of your recent experience with us. Typically, we do not have room to negotiate the price of our used inventory as we price our vehicles to be the best deal in the market. So we do apologize if this was not communicated to you. We are sorry for the issues that you experienced with your vehicle purchases. We've recently undergone changes to our Go Card Referral program - you can find the updates on the Go Auto website. Again, we do apologize for your experience.

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