Go Auto Outlet South

Came in to Go Auto Leduc nervous , but Left smiling so big! Absolutly these guys went above and beyond ! They know their stuff and can stutt it too! Knowledgeable and friendly and personable! Definatly would Absolutly these guys went above and beyond ! They know their stuff and can stutt it too! Knowledgeable and friendly and personable! Definatly would go back and would send amyone i know to see Mike or Dan if u want a new car ! Clean and Shiny ! Good guys and not your "stereotype" car sales guy ! More

Worst experience of my life (Jan 28) Worst experience of my life. Started off dealing with George who pawned me off on Alex. Made me drive an hour and a half to come in to a vehi (Jan 28) Worst experience of my life. Started off dealing with George who pawned me off on Alex. Made me drive an hour and a half to come in to a vehicle I told them I didn’t want. About 2 hours later finally in a vehicle that could work. About 2 hours later driving home a mini van. Next day getting multiple texts from Alex demanding paper work he never told me he needed to complete the cash back portion of the deal. His favourite line is that he does this every day so he just assumed I know. Never once asked for such paper work while I was there. After trying to get him paper work he is demanding he never even gave me the correct information to get this paper work. Finally all paper work is in 2 days later. 5 days after purchasing vehicle something goes wrong with possibly the transmission there was a massive sound I felt it slip in the peddle and the vehicle stopped changing gear. RPM were on red line after 80km. When dealership is called they expected me to drive it an hour and a half on the highway with my kids so they could look at it. It was already quickly looked at my local licensed mechanic who advised me not to drive it as it will just ruin the engine more and it needs to get into a shop ASAP. After heated conversations the decision was made that they would send a loner vehicle and a tow truck to me so they can look at the vehicle. That evening a loner vehicle showed up. But no tow truck. The driver was expected to drive back to Leduc with a van with a possible major transmission problem. The driver was driving back to Leduc doing 50km/hour. He confirmed in writing the same problems I was experiencing. When the service department looked at the vehicle the answer was there was nothing wrong with it. Stay tuned!! And that’s just the last 8 days! Stay tuned! (Jan 29 morning) So just received a call from George, saying Mike was right beside him and they are said service is going to stop working on my busted vehicle because of this review!! AMVIC has been notified of my experiences now and when I told Mike and George that there exact words were they don’t care, I can go to the Prime Minister of Canada for all they care!! finance company advised me not to pick up my busted vehicle... Stay tuned!! Also love the fact that Mike responded to this post! He was the one that was sending the loner vehicle and tow truck and only a loner vehicle showed up!! He knows my phone number if he actually wanted to resolve this, but putting that comment on here might make the world think he is actually trying to resolve it when he is holding my vehicle from being fixed until I remove this post!!! Sorry buddy freedom of speech and everything I have posted is 100% true! I have it all in writing as these so called “professionals” think texting is an appropriate form of communication for customers! STAY TUNED!! (Jan 29 afternoon) George calls back, for the first time since this whole deal started, spike with out confrontation in his voice. Saying the deal has been bad, and he will continue to fix the vehicle and get this over with but I need to remove the review. I said that’s fine I will do that. That night I can’t figure out how to remove the post permanently so I remove only what I wrote which still leaves the one star rating. I then receive a call from service saying they ordered a new sensor for the speed shift changer. Will be here tomorrow and hopefully be fixed. (Jan 30 afternoon) received call from service stating they fixed the shift speed sensor in the mini van took it for a long test drive and the issue seems to be gone and vehicle is shifting correctly. I say great I will be there after work about 5:30 to take it for a test drive with an employee from there to ensure it is in fact fixed. She informs me that sales could drive with me so I have till 9. George calls saying no one can drive with me except a technician so I need to be there before 5. He also says my one star rating is still on review and if I don’t remove it, I am responsible for paying for the work they have done. So I change the rating to 5 so I can get my free work done as promised. Receive a phone call from service, (p.s I’m a teacher and all these calls are coming to me while I’m working) she is also now saying if I want a test drive it needs to be with a technician so I need to be there by 5. I live over an hour away. So I drop everything for my Math 6 class, find coverage, run around get kids from day care and to another baby sitter. And drive the loner vehicle to Leduc. Arrive at dealership, before going to service I go to reception for my cash back cheque. I tell her my name she hands me a cheque. I asked her if I needed to sign anything she said no. She also never asked me for ID and sent me on my way with thousands of dollars! Go to service. Was confronted from Leigh Ann saying I didn’t need to talk to her the way I did and Mike wants to talk to me before I leave. I apologize as she is only the one that told me there is nothing wrong with my obviously broken vehicle but she didn’t feel that was appropriate so whatever sorry Leigh Ann. If your sales people weren’t such a joke the conversations would have been a lot better. I then take my van for a test drive with a technician. On highway the problem seems to be resolved. It was a very short drive but it was obviously not doing what it was doing before. Go back to dealership. Meet Mike for the first time. I give him back him loner vehicle. He try’s to get my cheque I tell him I already have it and he says O.K. And that was the end of the conversation. I left with my purchased mini van. Thanks for the deal Mike, no apology, no hand shake, no nothing. I also walked away from this deal with ONLY a bill of sale as paper work. During heated conversations I demanded a copy of all signed papers (Alex told me I would get them when I picked up my cheque when actual deal was being signed) so because I demanded them they scanned and emailed them to me. I never received any print up of any work that was done during service. No proof they actually replaced anything except the problem seems solved. BUYER BEWARE.... more like BUYER GO ANYWHERE ELSE IN THE WORLD BESIDES “GO AUTO LEDUC”!!!! More