Georgetown Volkswagen

I WISH I COULD PUT 0 STARS !I financed a used car, I WISH I COULD PUT 0 STARS ! I financed a used car, within less than two weeks my car battery died. I had a great experience going through the proc I WISH I COULD PUT 0 STARS ! I financed a used car, within less than two weeks my car battery died. I had a great experience going through the process of financing, signing off the papers and making sure I had everything ready to drive off with the car(Great deal). But once I drove off the lot it was a turn for the worst. During the test drive I noticed a few minor issues (sinking brake pedal, no headlight, gear shift making noise) that all could’ve been solved easily maybe if it was a Volkswagen and not a different make. I advised the sales rep of the issues I had with the car and was told everything will be looked after during safety, so I took their word for it. Upon taking delivery of the vehicle everything seemed fine until I connected my phones bluetooth to listen to some music and heard rattling coming from the passenger door speaker (on same day of delivery). I advised the sales rep when he reached out to me about the speaker and I was told to come in so they can look at it. A few days before even bringing in the car my Master Warning light came on which could be anything as my brake pedal was still sinking I reached out to them in a panic as I could lose my brakes (low brake fluid in reservoir - checked after my warning light came on) and they had no answer other than "brining in the car was the first step" so I took my risks of driving it which was very unsafe. I had to take time off work just so they can look at it as the dealership is far from where I live. On the day of having the issue fix - there was nothing they could do about the warning light as "they didn't have the tools to fix my car" but had the tools to sell it and fix the headlight and check to see if there was air in the brake line? I knew they had a scan tool and had to advise them to scan it. They were doing the bare minimum as it was a different make and not their own. After scanning the car, they found a error code about a low battery and charged it (once there is problems with a battery might as well change it than to charge it) I advised them to change it but they only offered to charge the battery). If they were actually charging my car, it wouldn't be sitting outside with the hood closed and then offering to wash my car as well but decided to wash it when I came back to pick up the car (car was only there for an hour once they said they were going to charge it) and saw they were only using water and a dirty drying mitt no soap/cleaner/solution applied (left lots of water marks on my windows) . With the speaker they tried blaming me for blowing out my own speaker and that maybe my music is too loud and offered for me to pay to have them order the part and put it into the car. NO I DO NOT THINK SO, What's the point of having speakers and not playing it loud (rattling can still be heard at a low volume). For anyone buying a used car from this dealership I advise you don’t and to save yourself the trouble. If your not buying a Volkswagen DO NOT BOTHER COMING here, they only want to sell you a half broken car and not fix it when problems occur. More

They will cheat you I bought my first car from this dealership. A used VW Passat. They promised me to put branded Michelin or Continental tires but later delivered car wi I bought my first car from this dealership. A used VW Passat. They promised me to put branded Michelin or Continental tires but later delivered car with some chinese brand tires. At delivery they kept telling me these are old tires and you can pick up new tires from dealership. Later told me that the tires on car are the ones that we agreed to give you. Unprofessional staff and biggest cheaters. Do no waste your time and money going to this dealership. More

They are not sure what they are doing I was given 2 offers on the legal paper from this place and when I said yes to the deal and was about to sigh they told me the deal is not possible you have to pay offers on the legal paper from this place and when I said yes to the deal and was about to sigh they told me the deal is not possible you have to pay extra. This happened to me not once but twice. I have the copy of paperwork with me which was offered to me and next minute they pulled of the deal. Very unprofessional I would never recommend this place to any person looking to buy Volkswagen just try other dealers. Me and my wife wasted 3-4 hours were told the payments and numbers on phone then same numbers on paper but once I went to sign them they said sorry we cant offer you these numbers. Surely i will escalate this as i have there deal with me to see is it even possible they give me a deal and then say sorry this deal is not possible But please dont waste your time here. Me and wife both are really frustrated with what happened to us yesterday. More

Good Job Dave and Melissa My Volkswagen jetta 2014 1.8T engine was misfiring. I took it VW Georgetown. I was thinking my timing chain was off. Dave took care of car and fixed t My Volkswagen jetta 2014 1.8T engine was misfiring. I took it VW Georgetown. I was thinking my timing chain was off. Dave took care of car and fixed the ignition coils and spark plugs and now it runs great. Melissa is a polite and understanding Service consultant. During the difficult time she assured me everything will be okay and they will take care of everything. Thank you very much Melissa and Dave. Good Job and keep up all the good work you are doing. More

Do not go here terrible people and terrible cars So im a 17 year old boy i bought my first car from this dealership put my whole life’s savings into buying this car the just over a month later the en So im a 17 year old boy i bought my first car from this dealership put my whole life’s savings into buying this car the just over a month later the engine blows up and Volkswagen said they are doing nothing about it and the prices they gave me to fix it were insane i do not recommend this Volkswagen literally go to any other Volkswagen just not this one More

Melissa is the best My last service was superb, quality wise and costumer service wise. Technician Melissa was quick, knowledgeable and friendly with advices and options, My last service was superb, quality wise and costumer service wise. Technician Melissa was quick, knowledgeable and friendly with advices and options, so I had filling that I know her for long time. ( it is was first time appointment with her). VW should be proud to have employee as Melissa. More

Would greatly recommend this dealer Excellent customer service provided by Mr. Arvand Pouladi. Very helpful and knowledgeable from start to end. Great car so far and expect to be the sam Excellent customer service provided by Mr. Arvand Pouladi. Very helpful and knowledgeable from start to end. Great car so far and expect to be the same for a very long time. More

Poor service Took my Volkswagen Jetta in to have my directional winter snow tires put on . Found out today ( thanks to a different dealership) that the tires were Took my Volkswagen Jetta in to have my directional winter snow tires put on . Found out today ( thanks to a different dealership) that the tires were put on in the wrong direction. Please don't waste your time or money taking your car to this dealership to have even the simplest thing done. Plus if you do a comparison on part prices, you will find that their prices are usually higher then at other dealerships. I've caught them twice, charging more for a wheel cover and head light. More

Great Service!! I was just at VW, and I must admit the service I received from Jordan and Carl was above stellar. These two gentlemen provided me with great advise, I was just at VW, and I must admit the service I received from Jordan and Carl was above stellar. These two gentlemen provided me with great advise, service and overall great professionalism!!! I have been a VW customer for years now, and the service I've received from everybody lately has been amazing!!!! I am very happy with Georgetown VW and I highly recommend them!!!! What a great and friendly team!!! More

I would not recommend this dealership 1. do not go by what they say. read fine print and ask many questions. I bought TDi with 5 star warranty which was "supposed" to be the same as regu 1. do not go by what they say. read fine print and ask many questions. I bought TDi with 5 star warranty which was "supposed" to be the same as regular bumper to bumper warranty except for $100 deductible. This was not true because DPF filter is not covered by this warranty. the dealer refused to repair it under extended warranty. the dealer would not tell me that there is another option which is to try to clean DPF at substantially lesser cost before replacing parts. 2. do not expect managers to call you back. they will not. 3. I keep driving the car with noise coming from the engine (belt noise) because mechanic could not diagnose the source. Front stuff are friendly people, management not so much in my experience. More