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Gateway Toyota

Edmonton, AB

4.0
781 Reviews

2020 103A St SW

Edmonton, AB

T6W 2P6

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781 Reviews of Gateway Toyota

December 19, 2024

Rude service management department , Following senseless protocol's which makes client suffer and pay. will suggest to no go shop. More

by gagan
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Doris Blanchard
Dec 20, 2024 -

Gateway Toyota responded

Hi Gagan, thanks for your feedback. We're sorry to hear you've had a bad experience, if you would like to discuss the issue please give our service manager Doris Blanchard a call at (780) 439-3939. We look forward to hearing from you!

November 04, 2024

Waited in line for 35 minutes for scheduled appt. Horrible. Then three hr for oil change. Bad bad bad service. More

by Lls8847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cassandra Cabaniang
Nov 04, 2024 -

Gateway Toyota responded

Hi Lawrence, Thank you for sending feedback. This time of year is very busy with tire change over season and our service department is very busy ensuring they get each customers specific service requirements recorded which takes a little time for each customer. We thank you for your patience and understanding as we do our best to accommodate all of our customers. With that said we don’t have any recent record of you visiting us with or without an appointment. We look forward to seeing you on your next visit!

October 17, 2024

I warn all customers to avoid Gateway Toyota's service department. I took my vehicle in for a full detail package ($320) where the service advisor had to tell me any small scratch that I could not feel wi More

by colton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doris Blanchard, Chris Schulz
Oct 18, 2024 -

Gateway Toyota responded

Hello Colton, Our General Manager Chris had been in contact with you last week and met with you in person yesterday regarding your concerns. It was our understanding that we had come to a mutual agreement that rectified your issue. Could you please contact our General Manager Chris again at (780) 439-3939 to discuss your puzzling review. We assumed that when you had left yesterday with a handshake and a smile that all was good.

October 04, 2024

Aabir is very sincere , dedicated and proved Excellent customer service and precise timelines with Delivery. More

by Nehal Patel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aabir Sindhi
September 19, 2024

Good service. Very friendly staff. Vehicle received as ordered. Will order again. Thank you Gateway Toyota. More

by Raj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sikander
September 17, 2024

Zain was good, the vehicle was good I like it Zain helps me to get More

by Ibrahim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerry Thorne, Sumit Banerjee, Edwin Fecundo, Bob Jeancart, Rodel Zafra, Cameron VanOirschot, Michael Dillon, Tommy Zhang, Sid Sorenson, David Zhang
August 24, 2024

I went to replace my hood lock assembly I bought the part online after they installed it I found out that the wire was not attached I also found out the headlight on the right side was damaged and the Radia More

by labibawad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Troy Vinthers
Aug 26, 2024 -

Gateway Toyota responded

Hi Labibawad, Thank you for your feedback however your vehicle came in with front end damage, we've reviewed the video and the damage you are talking about was already present before we touched your vehicle and the technician noted your damaged parts on the work order. Have a great day.

August 08, 2024

Shai is excellent to work with and maintains a high level of professionalism while delivering top-tier service. Kiera is informative, efficient, and takes care of all of your needs. Simran is a pleasure to w More

by Luigi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shai, Kiera, Simranjit
August 02, 2024

Frienly sales person. Toughest but funnest negotiation for me yet. I will do business here again o e day. More

by miscampbellmike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kameel Koya, Andrew Holden
July 21, 2024

Toyota team was very polite and honest. Set up coordinator has explained all specifications in detail and helps us to test the features. Sales person was amazing, he was very clear and hone More

by Bimal Shah
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zain Lalji from Sales
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