Gateway Toyota

It sounds incredibly frustrating to have such a long wait for Toyota Sienna XSE, especially after paying my deposit and being a loyal customer for a decade. Getway Toyota lack of communication and failure for Toyota Sienna XSE, especially after paying my deposit and being a loyal customer for a decade. Getway Toyota lack of communication and failure to deliver on their promises is disappointing. On other Toyota dealers in Edmonton, you may experience a delay, but in this dealership, it seems nobody cares. Now, I moved to Mitsubishi, where the dealership is way better than Toyota dealership in terms of customer service, reliability, and price. If you stick to Getwzy Getway Toyota, you missed a lot. My advice is: Do not give your business to those xxxxx. More

Rude service management department , Following senseless protocol's which makes client suffer and pay. will suggest to no go shop. protocol's which makes client suffer and pay. will suggest to no go shop. More

Waited in line for 35 minutes for scheduled appt. Horrible. Then three hr for oil change. Bad bad bad service. Horrible. Then three hr for oil change. Bad bad bad service. More

I warn all customers to avoid Gateway Toyota's service department. I took my vehicle in for a full detail package ($320) where the service advisor had to tell me any small scratch that I could not feel wi department. I took my vehicle in for a full detail package ($320) where the service advisor had to tell me any small scratch that I could not feel with a fingernail would come out. After having my vehicle all day, I returned to find that the vehicle was in worse shape than when I dropped it off. There were still bug marks on the front bumper, and the few small scratches were not even touched. The detailing manager, Cole, tried to justify the poor work by wiping it down with a microfibre towel. I then waited over an hour and a half to meet with the service manager Doris. She confronted me aggressively and brought me into her office where she contnued to lecture me on how I was the problem and how the car was detailed correctly. I've read in other reviews how she uses this tactic in dealing with other unhappy customers to pressure them into paying for terrible service. I explained to her that the car was not cleaned correctly, yet, she continued to put the blame on the customers expectations. She then told me" You can either pay the full price or well go to court". Not a great way to deal with poor service. The only good thing that came from this situation was involving the General manager, Chris, who refunded me a small portion of the service costs. I would stay far away from this dealership due to Doris and her lack of customer service skills. Her tactics to pressure customers into paying for unfulfilled services are very unprofessional. More