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Gateway Toyota

Edmonton, AB

4.1
800 Reviews
Call Dealership (780) 439-3939
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2020 103A St SW

Edmonton, AB

T6W 2P6

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800 Reviews of Gateway Toyota

November 28, 2025

Great sales experience at the dealership. Ashish was very helpful in guiding us to get the right vehicle for our family. I enjoy the time there, and even the finance team, Simran, and Kiera w More

by Thanos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mehan, Ashish
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November 28, 2025

Great service by Ashish in buying my car. I would highly recommend visiting Gateway Toyota and speaking to Ashish, as his professionalism and great way of talking were impressive. I have alre More

by Thanos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mehan, Ashish
Report | Print
November 24, 2025

Excellent sales and service. New car was ready when promised. Zain was very helpful. I highly recommend this dealership. More

by Les Stevens
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zain Lalji, Kiera Gratton, Mark
Report | Print
October 25, 2025

Do not buy from this Dealer. Heavy pushes for useless adding and protection services. After declining them all over and over again, the finance team still snuck one in on final p More

by gpropp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Report | Print
Oct 29, 2025 -

Gateway Toyota responded

Hello Mr. Propp, Thank you for sending us some feedback on your recent purchase experience, we are sorry to hear you felt something was not transparent in your interaction with us. We always treat our customers like one of the family and in the interest of transparency we go over everything in the finance office so you can have a chance to sign off on everything individually. It’s also why we offered to refund the $99 Tire Road Hazard Protection warranty that you mentioned in your review as the reason for your dissatisfaction. We hope you will give our service department a try where you can use the Gateway exclusive GEM benefits that we provide free of charge when you purchase a vehicle from us. We’re glad to hear you love your truck and wish you all the best.

October 20, 2025

Best Toyota dealership in town. We have bought two vehicles from Gateway Toyota. The most recent was a Rav4 PHEV. Mario made the sales experience simple and he and Kristen did th More

by bernard.sowa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Abrera
Report | Print
October 16, 2025

Very positive experience from initial meeting through purchase to picking up of vehicle. All staff very professional and helpful. More

by mbaudaismcqueen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catalin (Cat) Iancu
Report | Print
October 14, 2025

Bought New Rav4 through gateway toyota. I got very good deal.people are very helpful and knowledgeable More

by Rupal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali choucair
Report | Print
October 11, 2025

"Thank you for your patience and excellent service today. You made the process of buying my new Venza a truly positive experience. I sincerely appreciate your help." More

by robertbekhet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Kristen, Catalin (Cat) Iancu
Report | Print
September 06, 2025

Dealing with Abeer Sindhu was seamless and he is very professional. He explained everything about the different vehicle options which made our decision on the purchase of our new vehicle easier. More

by paulwb1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sindhu, Abeer
Report | Print
August 28, 2025

The absolute worst Service Manager you could hire. The staff provided incorrect information followed up by no resolution of the issue. Then when I called to discuss, I was completely berated by the Se More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doris Blanchard, Chris Schulz
Report | Print
Aug 28, 2025 -

Gateway Toyota responded

We are sorry to hear that you feel this way about your recent visit. At our dealership, we always strive to provide clear communication and respectful service, and regret that your experience left you feeling otherwise. We do want to clarify that diagnostic work is a professional service performed by licensed technicians, which is why there is a charge associated with it, regardless of whether repairs are approved at the time. This is standard practice at all dealerships and repair facilities. Our goal is always to identify the concern so that our customers can make an informed decision about next steps. If you would like to further discuss your experience, please feel free to contact us directly so we can address your concerns in more detail. Thank you for your feedback.

Aug 28, 2025 -

Anonymous responded

I did reach out to your General Manager to discuss. Your staff DID NOT charge me for a repeat diagnostic service and explained that if I must return for further diagnostics on the same issue, then I would not be charged for that service. That's what I was advised. Only to find out that was an error - but completely berated, treated horribly, and told to shut up and listen - how would I know otherwise if that was what I was told? Completely inappropriate for the situation that was NEVER my fault.

Aug 28, 2025 -

Anonymous responded

I did reach out to your General Manager to discuss. Your staff DID NOT charge me for a repeat diagnostic service and explained that if I must return for further diagnostics on the same issue, then I would not be charged for that service. That's what I was advised. Only to find out that was an error - but completely berated, treated horribly, and told to shut up and listen - how would I know otherwise if that was what I was told? Completely inappropriate for the situation that was NEVER my fault.

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