Galt Chrysler Dodge

I wish there was anything less than 1 star that I could rate this dealership! Back in Jan 2021 I purchased a brand new ram bighorn, buying experience was great as jerrad (sales rep) was very helpful and gu rate this dealership! Back in Jan 2021 I purchased a brand new ram bighorn, buying experience was great as jerrad (sales rep) was very helpful and guided me really well in choosing the right truck based on my need and budget. Nightmare started 2 weeks after the purchase when My truck started having issues one after another i.e brakes , engine pully , side mirror not functioning etc and for every problem I provided vdo evidences but their workshop team failed to diagnose the problem hence ended up changing parts under warranty . Fair enough as a customer I wouldn’t be bothered as long as the problem is being fixed. What compelled me to right these reviews were the last 2 issues: 1- When the truck was taken to a car wash its ac blower would stop working. They kept ignoring my complaint until I made one of their techs ride with me to the car wash and then he finally acknowledged that there was actually a problem. 1.5 months of trouble shooting where they changed all the Ac parts yet the problem didn’t solve. Last thing they checked was the Ac cabin filter which was soaked with water and was the main cause of this issue. Conclusion was not to keep the Ac fan on during car wash because it would cause the water to enter the Ac cabin filter and choke it. From day one I had been telling them that it particularly happened during car wash but they were too incompetent to identify the root cause. 2- Two weeks ago my truck went in for a routine oil change and after leaving the workshop I hardly drove 50 Km on 401 when another car indicated that my truck was throwing smoke. I pulled over and was shocked to see that the bottom of my truck was fully soaked with engine oil and it was dripping from everywhere. This was something very serious and life threatening and could cause fire. I called the dealership, spoke to service manager and was advised to tow the truck back to the workshop. I wanted to escalate the matter to their GM (Mark Ell) as the matter was serious and requested to meet him in person. When he met me instead of being apologetic he simply denied that it was their mistake and would fix it, instead he in a very arrogant tone told me if I was not satisfied with their service I could right away tow my truck to any other dealership. This was simply unacceptable and unprofessional! I had no other option and left my car at their disposal to fix which they did and claimed that it was some part that got leaked . I do understand that its a machine and can breakdown but brand new vehicles do not breakdown this often! My suggestion is to stay away from their workshop , I doubt that they even have any master technician! My reviews/comments are fully backed with evidence to prove. I am never ever going to this dealership again! More

Trina and Gareth provide excellent , caring personalized service. They were able to accomodate any changes that occurred. It was pleasant to be treated like family. They are the reason I keep coming back to service. They were able to accomodate any changes that occurred. It was pleasant to be treated like family. They are the reason I keep coming back to Galt Chrysler and will next time a new vehicle is needed. More

Good assistance by Trina and Amy.For a first time car Good assistance by Trina and Amy. For a first time car buyer I had a great experience even though it takes a while they gave me other options. Good assistance by Trina and Amy. For a first time car buyer I had a great experience even though it takes a while they gave me other options. More

All I can say is what an amazing experience Trina and All I can say is what an amazing experience Trina and Dean were amazing I went in to trade in my Durango I went for a test drive with a rubicon st All I can say is what an amazing experience Trina and Dean were amazing I went in to trade in my Durango I went for a test drive with a rubicon started the paper went back to work And 4 hours later I was on my way back to pick up my new car jeep. A++++++++ start to finish I will be going back to see them when my wife’s Nissan lease is up for sure. More

I brought my Jeep Grand Cherokee SRT in for an oil change as I have been doing for over 14 years (I have owned other Jeeps previous to this one). The service from everyone was exceptional as it has always be as I have been doing for over 14 years (I have owned other Jeeps previous to this one). The service from everyone was exceptional as it has always been. When I went to pick up my vehicle I stood at the garage door to pay and Mark Ell came out gesturing for me to put a mask on. He was rude and did not even ask if I was exempt, I stepped outside but this was not enough for him. He asked his staff to deny me service but I had already finished my transaction. He told me I cannot come and service my vehicle there anymore despite my loyalty to this dealership. It is a sad day when you are treated so poorly by someone in a position of power. If you cannot wear a mask you must stand 6 ft from people and I followed this rule, I think Mr Ell needs to look into the proper protocols for people who are exempt and treat them like paying customers. More

Excellent from strait to finish. Loved the fact that they listened to us, found the vehicle and let us go on our way without dragging out the process. listened to us, found the vehicle and let us go on our way without dragging out the process. More

I have bought my last 5 or 6 vehicles from Gareth. He knows what I like and what I can afford. He is patient and has never tried to push a vehicle on me. knows what I like and what I can afford. He is patient and has never tried to push a vehicle on me. More

Excellent service , polite and efficient , very helpful ! Gareth is a fabulous sales associate with excellent people skills and knowledge , made every aspect of the purchase easy and comfortable Gareth is a fabulous sales associate with excellent people skills and knowledge , made every aspect of the purchase easy and comfortable More

Took my van tow three different garages the one garage said I need new suspension it did not change the rattle I had took it to Galt and they fixed it I'm very happy. said I need new suspension it did not change the rattle I had took it to Galt and they fixed it I'm very happy. More

Feeling grateful for Gareth’s above and beyond car knowledge, safety expertise, flexibility and attention to details. He still remembers how exciting it is to get a new vehicle. knowledge, safety expertise, flexibility and attention to details. He still remembers how exciting it is to get a new vehicle. More