Galt Chrysler Dodge

I had an extremely disappointing experience with Galt Chrysler Dodge. In March 2022, my company placed an order for a new Ram ProMaster and paid a deposit. The vehicle was never delivered. What made thi Chrysler Dodge. In March 2022, my company placed an order for a new Ram ProMaster and paid a deposit. The vehicle was never delivered. What made this situation unacceptable was not just the delay, but the complete lack of communication over an extended period of time. For years, my calls and follow-ups went unanswered. The original salesperson left the dealership, and despite multiple attempts to speak with management, no one returned my calls or provided meaningful updates. There was no proactive communication and no effort to resolve the situation. The dealership only engaged after I sent a formal demand letter and ultimately filed a Small Claims Court action. The matter was resolved only after a judge-led settlement conference, which resulted in: a full refund of my deposit, additional compensation, and a written apology from dealership management acknowledging the lack of communication. This outcome speaks for itself. I am sharing this review so other customers — especially business owners — understand the importance of getting clear commitments and accountability in writing. Based on my experience, I would not recommend this dealership if reliability and communication matter to you. More

Went on line to book an appointment for an oil change and was confirmed for 930. At 1130 went to pick up my vehicle and was informed that it was the next vehicle to go into the shop. 2 hours later and still was confirmed for 930. At 1130 went to pick up my vehicle and was informed that it was the next vehicle to go into the shop. 2 hours later and still no oil change. When I got home, there was an e-mail saying that Galt Chrysler removed my e-mail address from their system. EXCELLENT customer service NOT. More

They sold me paint warranty for my new 3500 Ram work truck. They register the truck to my business. Now when I tried to claim the warranty they say it's not valid on a work truck. I don't know how they truck. They register the truck to my business. Now when I tried to claim the warranty they say it's not valid on a work truck. I don't know how they can get out of honouring the warranty they sell. In my opinion it's fraud. More

Went in for a piece of mind appointment for 9 am after 3 hrs truck was still not done. Was pretty disappointed as I needed it asap.went to ask about it but was given no real reason for delay. Whats the sens hrs truck was still not done. Was pretty disappointed as I needed it asap.went to ask about it but was given no real reason for delay. Whats the sense making a appointment! Got frustrated and left without any work being done. Disappointed! More

If I could leave a 0 star I would! This dealership service department is horrendous. We will never again be dealing with them. They brush off any warranty work and make ridiculous excu This dealership service department is horrendous. We will never again be dealing with them. They brush off any warranty work and make ridiculous excuses as to why the vehicle was making the noise it was. I will be getting a second opinion and bringing that right back to them for charging us for a inspection of warranty work. They can't even get right the work order which I had to correct as they were going to to work that I never requested. Even when my husband dropped off vehicle it still wasn't corrected. Worst customer service we've experienced. More

My first encounter searching for a preowned vehicle with Galt was outstanding. One of the managers Fehim even got involved and email me. It got me thinking, what great teamwork! The negotiation went well. T Galt was outstanding. One of the managers Fehim even got involved and email me. It got me thinking, what great teamwork! The negotiation went well. Tariq and Trina were knowledgeable and pleasant to work with. However, everything changes once I was approved for the loan and signed the documents. Customer service became a thing of the past. Promises made to accommodate me getting the vehicle was not kept! I was told by Myles. We do not have anyone to accommodate that request, when you are ready to pick up the vehicle let us know! Did not even do a check-off with me. As a manager in the sales industry, I find poor customer service very distasteful. I would recommend that management analyze and reinforce the importance and power that lies in executing great service from start to finish. More

Bought a 2019 truck from the dealership and it was by far the worst purchase I have ever made. Manager is extremely rude and arrogant to deal with after the deal was complete but so nice and respectful until the worst purchase I have ever made. Manager is extremely rude and arrogant to deal with after the deal was complete but so nice and respectful until papers were signed. If you are looking for a vehicle I STRONGLY suggest going elsewhere. More

They don't even deserve 1 star. Pre-pandemic I, against my better judgement bought a Jeep Gladiator from them and ever since I've had nothing but trouble. First off, they installed Pre-pandemic I, against my better judgement bought a Jeep Gladiator from them and ever since I've had nothing but trouble. First off, they installed aftermarket seat warmers and screwed it up, the passenger seat only warms the back, not the seat. Numerous times trying to get this rectified ended up being a complete waste of time. I was charged for the first oil change, however it was supposed to be complimentary. Most recently, I tried to get specific specs for my truck, first spoke to Fehim, who was the one to screw me around on the seat warmers, to get no response. Weeks later I spoke to Myles, weeks after that I returned again, he said he had emailed it to my now ex girlfriend, took my email and never sent me the information. I strongly advise everyone to stay away from that dealership, it is beyond my comprehension how such an inept dealership has remained in business! More

Good assistance from Gareth when I wanted to purchase a pre-owned car. Gave me a reasonable price & a very good car. Not pushy, very friendly, professional, patient & ready to help. They're the kind of peo pre-owned car. Gave me a reasonable price & a very good car. Not pushy, very friendly, professional, patient & ready to help. They're the kind of people you'd want to do business with. More

Very approachable and outstanding customer service which made buying my truck very enjoyable. Will definitely recommend. made buying my truck very enjoyable. Will definitely recommend. More