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Freedom Ford
Edmonton, AB
1,849 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,849 Reviews of Freedom Ford
March 23, 2016
Great! My experience was not stressful even a little bit, easy and so fast. Everyone was welcoming and accommodating it was overall such a great experience. My experience was not stressful even a little bit, easy and so fast. Everyone was welcoming and accommodating it was overall such a great experience. I'm happy I decided to buy my first brand new vehicle from Freedom. More
by Taylor07
Employees Worked With
Jen in finance, Ron Koehler, Ed Frick, Anna Marrazzo
March 22, 2016
Consistently providing excellent service I have been a FREEDOM FORD customer since 1994 and despite having another FORD dealer less than 2 blocks from where I live, I take that 20 minute driv I have been a FREEDOM FORD customer since 1994 and despite having another FORD dealer less than 2 blocks from where I live, I take that 20 minute drive all the way to Freedom Ford. From the welcoming smiles of the Service advisor/s, the prompt ride they afford customers not to be late in their schedules, to the summary provided of the work done when I pick up my car - this dealer impresses me all the time. They KNOW how to make a customer FEEL VALUED and get high marks from me on likelihood of being recommended to family and friends (which I do ALL the time). To top it all, I know when my car is in Freedom Ford, I have absolute trust (based on numerous experiences throughout the years) that the work is done right and I have peace of mind when I drive out of their yard. More
by LEAH (Sherwood Park)
Verified CustomerEmployees Worked With
Krishneil Kumar, Roxanne Autor, Courtney Dehod
March 22, 2016
oil change No complaints this time will come back for future service work . Lisa in the quik lube area was very friendly and helpful . The coffee could be better No complaints this time will come back for future service work . Lisa in the quik lube area was very friendly and helpful . The coffee could be better LOL More
by SMSORENSEN1
Employees Worked With
Lisa
March 22, 2016
Always a Positive Experience! My experience is always a positive one when Roxanne is working. She is always friendly and takes care of both me and my vehicle. Keep up the great wor My experience is always a positive one when Roxanne is working. She is always friendly and takes care of both me and my vehicle. Keep up the great work! More
by michael.yanke
Employees Worked With
Roxanne Autor
March 21, 2016
Straight to the point We dealt with Jason Spithakis when we bought our 2014 Fusion. He made sure that we knew all of the features and that we had a pleasant time shopping f We dealt with Jason Spithakis when we bought our 2014 Fusion. He made sure that we knew all of the features and that we had a pleasant time shopping for a vehicle. When we noticed some imperfections with the paint, he ensured that they were fixed before we picked up the car. Gave us an extremely fair value for our trade and ensured that we had everything that we needed in order to have the deal we wanted. I would have no hesitation in dealing with Jason again. More
by Tdklein
Employees Worked With
Jason Spithakis
March 21, 2016
First time customer to your Service Center It was the first time oil change of my new F150. Was very pleased with the service and staff (Cori Slute). She was very pleasant and welcoming be it It was the first time oil change of my new F150. Was very pleased with the service and staff (Cori Slute). She was very pleasant and welcoming be it first thing in the morning. Which was another thing that I was impressed with. That your Service Bay is open @7 in the morning. More
by bpowell0
Employees Worked With
Cori Slute
March 21, 2016
The ONLY Ford dealership I deal with! Some others suck. Roxanne is always very professional, explains things well, done on time! Prompt, friendly, clean area, organized. Great dealership, much better than Roxanne is always very professional, explains things well, done on time! Prompt, friendly, clean area, organized. Great dealership, much better than another one I know of. More
by rossbarb
Employees Worked With
Roxanne Autor
March 21, 2016
Outrageousness Needed a new vacuum motor for my 08 F350. Was told it would be $630 installed?? So I purchased the part and installed myself. This required the remova Needed a new vacuum motor for my 08 F350. Was told it would be $630 installed?? So I purchased the part and installed myself. This required the removal of ONE small bolt, ONE vac hose and ONE electrical plug and was located top front of motor. Was very easy to get to and took a whole 3 min to change out. $630??????? That's a slap in the face and says a lot about how much ford really cares about there customers. I will spread the word and make sure as many people as humanly possible know what kind of crooks you are. I have purchased my last two vehicles from freedom and service was good and friendly but know I know how you guys take advantage of people who don't know how to fix anything on there vehicle I will never return..... Your lost customer Leo More
by ccc1999
Employees Worked With
NA
March 21, 2016
Information was not clear, The service agent Cori was very nice but did not or could not provide me with answers to my inquiries, My motor needs replacing but no one could or wo The service agent Cori was very nice but did not or could not provide me with answers to my inquiries, My motor needs replacing but no one could or would explain to me why. When I declined service and towed my vehicle the mechanics left parts strewn over my motor. The tow truck driver tried to close the hood and luckily didn't slam it because of the parts on top of the motor prevented the hood from closing. The tow truck driver had to move parts to close the lid. I feel that the minute I declined service they treated my vehicle like a piece of xxxx. I had all my servicing for the last 3 years done at Freedom Ford and was treated well. I will never take another vehicle there again. I was less than satisfied with the treatment I received. I feel that charging $502.00 for a diagnostic to tell me my motor is gone is way over the top.I'm sure this review is a waste of time but at least I have a chance to have my say. More
by beverlyjoanbennett
Employees Worked With
Cori Slute
March 20, 2016
Oil change, paint pen purchase, tire swap out for summers Krish met me in the morning to explain the service provided to me. Very friendly and professional. He did everything he promised. Received a shuttle p Krish met me in the morning to explain the service provided to me. Very friendly and professional. He did everything he promised. Received a shuttle pick up and picked up my truck. Discussed the service a little more and some future warranty options. Overall, very nice guy to deal with. More
by curtcruz
Employees Worked With
Krish (maybe didn't spell this correctly)
