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Freedom Ford
Edmonton, AB
1,849 Reviews
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1,849 Reviews of Freedom Ford
October 14, 2016
Upselling fiasco by Garage but the Service Lady was great. Have a stuck button on my Computer consul from dirt. This changed into a diagnosis of computer board replacement and reprogramming. The good news was Have a stuck button on my Computer consul from dirt. This changed into a diagnosis of computer board replacement and reprogramming. The good news was it only cost me 50$ to tell me the button was stuck. I would have gladly paid for them to take the cowling off to clean the dirt out but alas I get to do it myself. More
by alex.w.hadzariga
Verified CustomerEmployees Worked With
Cori Slute
October 13, 2016
Oil Change Lisa has always been pleasant, professional and courteous to deal with. I recommend a raise for being a loyal FF employee. If you have any questions Lisa has always been pleasant, professional and courteous to deal with. I recommend a raise for being a loyal FF employee. If you have any questions or want to get my professional opinion please call Mark @ 780.926.7579. More
by Benchmark Environmental
Employees Worked With
Lisa Boersma
October 13, 2016
Factory Recall and Blower I took my 2008 Ford Escape in for the recall on the power steering and also requested to have the fan or blower repaired. I had arrived Tuesday morni I took my 2008 Ford Escape in for the recall on the power steering and also requested to have the fan or blower repaired. I had arrived Tuesday morning and requested an appointment. It was arranged for Wednesday morning at 9:30. I then arrived later Tuesday evening to drop off the car. They claimed in the service area I had no appointment. However Carrie was able to arrange it. I then received a call from the service advisor Wednesday morning to let me know that it would cost about $165 for the part. When I went to pickup the car I was given a bill for$318.63. As there was also a diagnostic and labor for 239.98. I was able to google the procedure and it gave an explanation of how to replace the resistor. My wife and I had bought a car at this dealership last summer.. However, I do not feel I could endorse this dealership if this is how the charges are made in the service department. Dean Birch More
by DEANBIRCH
Employees Worked With
Carrie Chamulke
October 13, 2016
Good service great help Just wanted to say that my problem has been solved and they did go above and beyond to fix everything that I needed fixed and it was good to deal with Just wanted to say that my problem has been solved and they did go above and beyond to fix everything that I needed fixed and it was good to deal with Clarence in service More
by EAGLE308
Employees Worked With
Clarence service manager
October 12, 2016
2.5 hrs for oil change with appointment. Pushing repairs . unacceptable wait for oil change. Pushing brake service which was okay 10000km ago for a cost of $240.00 Dollars when the truck was covered by Ford 5 unacceptable wait for oil change. Pushing brake service which was okay 10000km ago for a cost of $240.00 Dollars when the truck was covered by Ford 5 year Service Plan. This would never have happened one year ago. More
by larry.harrower
Employees Worked With
Kendra Meyer
October 12, 2016
Tires exchanged in under an hour I always find the service department offered god service and friendly associates. My tires were changed in a hour . I found the wIting room comfortabl I always find the service department offered god service and friendly associates. My tires were changed in a hour . I found the wIting room comfortable and liked the coffee and time went quite quickly. More
by susend
Employees Worked With
Kendra Meyer
October 12, 2016
What is the point of Owner Advantage Rewards Program? The Owner Advantage Rewards Program is in both our names. We received a statement 6/10/16 stating our Account held one complimentary oil change and $ The Owner Advantage Rewards Program is in both our names. We received a statement 6/10/16 stating our Account held one complimentary oil change and $37.52 in service rewards. We had brought our 2010 Ford Explorer in for an oil change and when it was complete my Wife was handed a bill for some $92 which she paid. Why were the oil change and service rewards credit not applied to the bill? Our previous experiences with Freedom Ford have been positive however my last two visits to Freedom Ford have been less than satisfactory and I am disappointed. It certainly makes me question the merits of driving in from Spruce Grove. More
by hackett0
Employees Worked With
Lisa Boersma
October 09, 2016
Complete Satisfaction Our 2015 Mustang had a vibration at 60+ KPH. On our first visit, Service did all they could to eliminate the problem and then with Ford came up with Our 2015 Mustang had a vibration at 60+ KPH. On our first visit, Service did all they could to eliminate the problem and then with Ford came up with the solution and a brand new rear end was built, sent and installed in the vehicle. Problem solved. Everyone involved at Freedom Ford made sure we were looked after and kept informed of what was happening. Special thanks to Roxanne, Karishneil and Shelby. All professional and did a great job. One of the few Service areas for any dealership that have things right. More
by madahl
Employees Worked With
Karishneil and Shelby, Roxanne Autor, John Tymchyshyn
October 07, 2016
Under carriage cover I am normally happy with the service but my last 2 visit hasn't been pleasant. My last appointment was to have my under carriage put on and that took I am normally happy with the service but my last 2 visit hasn't been pleasant. My last appointment was to have my under carriage put on and that took over an hour. I understand I was late but I did call to let the dept know I was running late but it still shouldn't take that long. I ended up just going to the service dept to get my keys. I was not impressed More
by patiencesuglo15
Employees Worked With
Didn't catch name
October 07, 2016
FRUSTRATED My service advisor, Kendra was fantastic however the policies we are bound by are horrible. I brought my vehicle in for regular maintenance and compl My service advisor, Kendra was fantastic however the policies we are bound by are horrible. I brought my vehicle in for regular maintenance and complained about a vibration at highway speed. Kendra called me and told me that my tires need replaced and my right tie rod needed replaced. I said GREAT, put new tires on as I paid for Tires for Life - at that point she informed that although she had just told me my tires needed replaced that on Tires for Life they were not BAD enough - they were at 5 mm and they needed to be at 3 mm. I expressed my disappointment and told her to do the tie rod. When I picked up the following day - she again said the vibration may still be there because of the tires and now I am going to put winter tires on to replace the crappy ALL SEASON tires on my car. I will NEVER pay for Tires for Life again - biggest scam ever! Also the fact that labour is 81% of the bill makes me nauseous! More
by melanieboles
Employees Worked With
Kendra Meyer
