Freedom Ford

Excellent Service I've been using Freedom since I purchased my truck. Service center is painless, easy to book and arrange. The people at the desks are friendly, help I've been using Freedom since I purchased my truck. Service center is painless, easy to book and arrange. The people at the desks are friendly, helpful and they provide options and alternatives with regards to the service required. I've only had a bad experience one time due to work taking longer than estimated , but they are diligent with communication, so that delays and little things don't become major things. More

Poor Service Been happy since buying my new Ford from Freedom, salesman was great and up till now, was happy with the service. Was always able to call and get an Been happy since buying my new Ford from Freedom, salesman was great and up till now, was happy with the service. Was always able to call and get an appointment quickly as was the case this time. The difference this time is I booked on the phone and laid out what I wanted done with my truck and a problem I had been having with it as well which I wanted checked, I forget who I talked with on the phone, but when I drove into the bay, Blair met me. When I told him what was going on, he immediately dismissed my concerns and said that they would not check the diagnostics, something I did not agree with. At the desk, he went on to erase the work order I had called in and do what he wanted, telling me far out stories of everyone trying to rip off Ford for years. He also received a call from another customer while I was sitting there and when he got off the phone proceeded to complain about her to me, weird. It turns out I was correct about the checking the diagnostics after all as I made him do it as I said I can get an oil change anywhere. I also asked for all the service checks to be done for the mileage of the vehicle as well as to top off the DEF fluid as it was reading below half full. He probably forgot to write this all down as I don't think he listened to a xxxx thing I said. I bought this very expensive truck for reliability for myself and my kids for all trips, short and long. After my service we left for a trip out of town and I checked my info center. DEF fluid still below half full, while on the ride alarm for change oil/oil filter and fuel filter. Did I even get an oil change done? xxxxty service equals never buying a vehicle from your dealership again as well. More

5 out of 5 Finally a dealership where service is not a nail biting wait. My truck has been into Freedom for regular service several times now and each time it's Finally a dealership where service is not a nail biting wait. My truck has been into Freedom for regular service several times now and each time it's a good experience. The service advisors are great to deal with. They give the impression they are enjoying their job. Roxanne is great to deal with got a call to let me know the truck was going in, got a call an hour later it was ready, 2 hours before asked to pick it up. Keep up the good work guys ! More

5 into 3 Roxanne!!!!! Very friendly and on time as mentioned... Give or take five minutes.. Which turned out to be three. Perfect! A caring personality that re Roxanne!!!!! Very friendly and on time as mentioned... Give or take five minutes.. Which turned out to be three. Perfect! A caring personality that reflects the service department completely. More

Great service. Friendly, professional staff. We take our ford vehicles to freedom ford every service interval. Freedom ford has our mind share because of service. Friendly, professional staff. We take our ford vehicles to freedom ford every service interval. Freedom ford has our mind share because of the staff and excellent service they provide. More

Oil change Both Cori and Roxanne were quite helpful with the work I had done on my vehicle. And Cori was very accommodating with my shuttle, back and forth from Both Cori and Roxanne were quite helpful with the work I had done on my vehicle. And Cori was very accommodating with my shuttle, back and forth from the dealership. More

F350 6.7L In and fixed up in one day as usual. Great people as usual. Cori is always so pleasant and takes care of everything. Jason Lane is always helpful and In and fixed up in one day as usual. Great people as usual. Cori is always so pleasant and takes care of everything. Jason Lane is always helpful and knowledgeable. More

Good service great help Great service fixed what I asked and the body shop does great work and service would recommend service and body shop very quick on repairs Great service fixed what I asked and the body shop does great work and service would recommend service and body shop very quick on repairs More

service Service on my truck all my concerns were dealt with very happy with the exceptional customer service I receive I got updates on the what was wrong and Service on my truck all my concerns were dealt with very happy with the exceptional customer service I receive I got updates on the what was wrong and the timeline of the repair. More