Freedom Ford

Recall Service Excellent Experience says it all! From Delivery of my car tot the shop, the shuttle ride to my office and back, all the people i delt with were very Excellent Experience says it all! From Delivery of my car tot the shop, the shuttle ride to my office and back, all the people i delt with were very personable and provided excelent service. More

different experience As soon as drove inside service area, was greeted immediately by Mireille Robicheau. She was very professional, extremely polite, showing me to the lo As soon as drove inside service area, was greeted immediately by Mireille Robicheau. She was very professional, extremely polite, showing me to the lounge.very different experience from other dealerships.Mireille is an important asset to the dealership. Job well done More

Excellent customer service Excellent service from the time I ordered my new vehicle to it being delivered,I would highly recommend them to family and friends in the near future. Excellent service from the time I ordered my new vehicle to it being delivered,I would highly recommend them to family and friends in the near future. More

oil change and tire rotation Drive in service was quick. total turn around time was about an hour. Tech found a dirty air filter that needed changing before its time. Important on Drive in service was quick. total turn around time was about an hour. Tech found a dirty air filter that needed changing before its time. Important on a turbo engine. Free coffee in the show room was good. More

Exceptional service As always fast, efficient and effective service. A+, Clarence Weizenbach (assistant service manager) goes above and beyond every single time we need As always fast, efficient and effective service. A+, Clarence Weizenbach (assistant service manager) goes above and beyond every single time we need one of our fleet vehicles attended to. Jennifer Goodwin is pleasant, courteous and communicates very effectively. There have never been any issues with the workmanship of the mechanics. Always satisfied with the service provided by this group from start to finish. A1. More

Scheduled Service Quick service, flexible appointment times, pleasant atmosphere, cafeteria provides an excellent place if you can wait for the work to be completed, r Quick service, flexible appointment times, pleasant atmosphere, cafeteria provides an excellent place if you can wait for the work to be completed, read newspapers, converse with personnel, have lunch at a reasonable price. More

Always GREAT service. Feels like Family every time I go to Freedom Ford. Though they are always busy, Roxanne and Lysa always provide the best customer service to me. Two Feels like Family every time I go to Freedom Ford. Though they are always busy, Roxanne and Lysa always provide the best customer service to me. Two beautiful ladies, very understanding and compassionate. More

Oil Change & Service Roxanne was great to deal with. She was very professional and personable. She made sure everything was done properly and that I was satisfied. I'll b Roxanne was great to deal with. She was very professional and personable. She made sure everything was done properly and that I was satisfied. I'll be sure to use her on my next service. More

Not satisfactory response from Service staff and Manager During my last visit I had a very bad experience with the Service. They kept my Fusion-2013 for two days (Jan 5th and Jan 6th 2016) for servicing and During my last visit I had a very bad experience with the Service. They kept my Fusion-2013 for two days (Jan 5th and Jan 6th 2016) for servicing and for two service recalls. Then on Jan 6th at 3:52 PM they informed me that the car is ready for pick up, but there is a hole on the inside at the rear passenger door and also there is a damage on the speaker. The service staff is saying that these damages were already there when I brought the car in for service. They send me some pictures and it seems that the hole on the door and the speakers must be from a sharp edge equipment. However, the Service Manager is denying the responsibility. I spoke with my other family members and they are also not aware of this damage. This damage is easily noticeable when viewed from the back seat. More

service and warranty work I always deal with Roxanne Autor when I bring our company units in she goes above and beyond to make sure everything is done right, on time she is alw I always deal with Roxanne Autor when I bring our company units in she goes above and beyond to make sure everything is done right, on time she is always pleasant with a smile which is nice as she is very busy and always make sure we are happy with their service this is why we deal with her with our fleet of units More